Task status marked as "Waiting" but task does not run. Full and incremental work ok

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I am running Acronis® True Image Home® version 11.0 (build 8,053) on an Intell XP Pro box.
Acronis happily does a full system backup once every week, followed by a daily incremental for the remaining days of the week. These backups go to a separate although internal HDD. These files are burnt off to DVDs each day and the once a week the originals are archived and the backup started afresh. It all works fine and has done so for some considerable time. I mention all of this as an indicator that the Acronis scheduler is working fine.

I have a specific folder and group of sub folders that I need to have backed up considerably more frequently. To that end I set up a weekly Data Backup task together with an hourly Differential Task. The problem is that neither task will run. The information in the Management section says that the task is "Waiting". I have no idea what that means, or what Acronis is "Waiting" for. Does anyone know or can anyone offer a suggestion of how to get it to actually work please

Cheers

Alan

PS. Interesting to note that spell check does not like the name Acronis!

Thu, 05/20/2010 - 11:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Alan!

Welcome to Acronis Forum, we're glad that you joined us!

Usually tasks has "waiting" status when some other task is being performed. Unfortunately it is hard to say what exactly caused the issue, so this situation requires investigation. Please gather the following information:

  1. Acronis Info
  2. Screenshot of the issue

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 05/20/2010 - 12:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Thank you for the info Yana.

I will run the AconisInfo Utility after all our usual daytime programs have been shut down tonight.

Cheers

Alan

Thu, 05/20/2010 - 16:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Hi again Yana

I have downloaded and run the AcronisInfo Utility and now have a copy of the Utility zip file and a screen shot of the problem. Unfortunately the link to customer support link that you gave me does not take me to customer support but to to the Knowledge Base website page 8153. Can you provide a link to which I can directly upload the relevant files please. I just run round in circles there as there is no way to contact support directly even after going through all the linked pages.

Alan

Thu, 05/20/2010 - 16:28