Recovery disc TI2010 build 7046 froze computer

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I have true image 2009 which has been working fine on window xp on another computer I have.
But I have been testing 2010 build 7046 before I bought it as I have Windows 7 X64 and I have seen there a lot of problems being talked about around the internet.
I have managed to create an image of two of my drives in windows and verified them to be ok.

I then booted from the back up disk and this is where the problems start every time I try to verify the image part way through the computer will lock up, so I have to restart, this has done this a few times now. I thought it might just be the linux disc not liking my hardware of my new pc as it’s an new Asus Intel p7p55d deluxe mother board 4Gb memory, and because the trial does not allow me to create a bartpe start up disk I borrowed it from a friend to see if that helped at all. This disc was also build 7046 as well. But this also froze my computer when I verified the image and after a reboot also while I created an image twice while using the recovery disc.

Anyone have any ideas as I have liked true image 2009 and would like to keep buying the product with 2010 for Win 7 but I need to be able to trust this product when it comes down to the crunch and at the moment I do NOT.

Tue, 05/04/2010 - 15:47
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Hello Joe,

Let me assist you.

Most likely, standard bootable media doesn't have necessary driver for your hardware or some devices detected incorrectly. The other possible reason is that some of your memory modules are corrupted.

So I may suggest you the following: first of all please check your PC's memory using memtest utility:

  1. Download the memtest utility:

  2. Unpack the downloaded archive;

  3. Burn the ISO file to a CD (see Burning an ISO Image);

    (!) Please make sure you burn the file as an Image to have the CD bootable;

  4. After that boot your machine from the media and memtest will start automatically.

If the memory module is faulty there will appear an error count in the Errors column.

The longer you run memtest, the better. If you can run memtest overnight without errors then you can be sure that your RAM functions correctly.

Additionally, I've sent you a Private Message with a download link to the special bootable media that has several boot parameters that may help you to overcome the issue.

Please reply to this thread if you have any further questions.

Thank you.

Wed, 05/05/2010 - 11:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Thanks for the reply Ilya

I will try memtest and see if it comes up with anything

Quote" Additionally, I've sent you a Private Message with a download link to the special bootable media that has several boot parameters that may help you to overcome the issue."

You seem to have forgot to send this as I have no messages could I have this please to try out.

regards

Wed, 05/05/2010 - 17:59
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Update. I have ran the computer overnight and part of the next day 22 Hrs, 33 Passes on mem test and it has passed with NO errors so its good that mem is ok

Now I just need to try that special bootable media that has several boot parameters if you could please PM me the link

Regards

Fri, 05/07/2010 - 05:37
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Hello Joe,

Sorry for the delay with the response, I've sent you a Private Message with a download link.

Please reply to this thread or to my PM if the issue still persists, I'll be glad to assist you further.

Thank you.

Thu, 05/06/2010 - 07:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Ilya

Thank you for the download link I tested the image and I thought things where going well as my old image verified and it allowed me to then create an new image but this is where thing started going wrong, the image would not verifie with "fail to read secter 28.453.593 of hard drive 2 text linex error common direct failed (0x5900001) then after I started it again the above info but 28.478.297.

I then booted into window and did a full checkdisc on that backup drive including scan for bad sectors and fix system file errors and then rebooted to the recovery disc and tried it again and this time the program crashed so I rebooted and I then tired saving another image to disk and that froze part way through so I guess it feel about the same as the last disc image as that was hit and miss.

Also it takes a fair while to complete an image when it manages it. I have also enclosed an acronis report file if needed.

Regards

Joe

Attachment Size
30298-89200.zip 181.85 KB
Fri, 05/07/2010 - 05:38
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Hello Joe,

Thank you for the provided Acronis report, indeed, there are no errors on your hard drives.

As for the bootable disc crash: could you please try to try the following workaround:

  • Boot the computer from Acronis True Image bootable rescue disc (Full version);
  • Press F11 key after the "Starting Acronis Loader..." and you get to the selection screen of the program;
  • After you get the "Linux Kernel Settings" prompt, please add "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet acpi=off noapic")
  • Click OK button.

If the software still crashes, please gather Acronis Linux Report along with Windows System Information file and submit a support request with the collected diagnostic information.

Please let me know if you have any additional questions.

Thank you.

Fri, 05/07/2010 - 06:54
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Thanks Ilya for you reply and advice

I tried the acpi=off noapic and while I feel it makes it a little more stable I find that in the end if I verify enough images or create images it will freeze . (Do not trust it to restore an image! So I have not tried this)

I have submited the requested files to support and will see what they have to say, and I hope they can come up with a solution that will work for me as if not I will have to try another program as I need to back up my system.

Regards Joe

Mon, 05/10/2010 - 18:36
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Dear Joe!

Thank you for your comment and for keeping us posted, we really appreciate it!

Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/10/2010 - 20:27
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Hi , I had a very quick reply for tec support but I can't say that I have very happy with there reply as they seem to be saying to me its not important to test the recovery disk and to just use the windows interface and they do not seem to worry at all about the crashe/freezes in the recovery program, which I think is the most important part of the program in an emergency

>

The parts in bold are comments from me about there e mail which is in italic
After some great advice from the forum support staff!!!! The people from technical support e mail just seems to be trying to get rid of me.
Hello,
>
> Thank you for contacting Acronis support!
>
> My name is XXXXX and I will help you to resolve your issue.
>
> First of all I kindly ask you to register your serial number for Acronis True Image Home 2009 on our web-site. This will allow you to receive free technical support regarding your issue.
But I am using the trial of True image 2010 as I said in the support e mail I send whic does not have a serial number and also gave reference to the forum topic which also said I was using the trial 

> First, you need to create an account using the descriptions given in the following article
> http://kb.acronis.com/content/1862
>
> Then, please, register your serial number in it
> http://kb.acronis.com/content/4834
>
> Thank you very much for your understanding of this policy.
>
> In your case I do not think you actually have an issue. If you perform the validation of an archive under windows and the validation ends successfully - there is no real point in repeating the procedure once again under bootable CD.

Well from what I have read on the forum and what are in the instructions of true image on pdf (page 27, 4.1.1) it recommends to make sure images are tested from the recovery disk which is more important that testing in windows as these use different drivers (plus I tend to do all my backup/images and restores from the recovery disc and not windows, strange you might think but thats the way I like it.
> If you want to make sure that one day you can restore you data onto a hew hard drive (or computer). please perform a probe restoration, for example onto a clean hard drive to ensure that in the result the system boots up.
>
> This will be much more valuable than to perform the redundant validation procedures.
>
> I hope I have managed to answer your question and you will be sure in the usage of our software.
>
> I will keep this case open for now, until you inform us that it is resolved.

Should I not expect to be able to use a recovery disk that will work all the time without crashing/freezing or is this just not important!!?

> We are always at your service should you have any further questions.
>
> Kind Regards
>
> XXXXXX XXXXXXX | International Support Professional | My hours: 9 - 18 CET Mon-Fr
> Acronis Customer Central
> www.acronis.com/support
Tue, 05/11/2010 - 20:03
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Hello Joe!

Thank you for keeping us posted!

I have carefully checked your case and can see that in the very next message you were provided with the instruction regarding how to proceed with investigation as well as with links to new bootable media and User's Guide. Could you please kindly check whether you received this message? 

I sincerely apologise for the misunderstanding caused. Please keep us posted, if possible.

Thank you!

Tue, 05/11/2010 - 18:38
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Thank you Yana

sorry I had not noticed the other e mail from tec email support and I thought that they finished a 6PM CET so I thought I would not have another reply untill tomorrow but I guess you people seem to be very hot at the moment at getting you support sent out and quick. Well done!!

Thanks and I will keep you posted as the new bootable media did not work .

regards

Tue, 05/11/2010 - 20:09
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Not having much luck so far and I have tried a few new bootable media iso's that Tec support have been giving me.

They did send me an update to snapapi.526.msi today which I have been asked to try , but I am not sure if this will makes any differance to the boot disc as I thought this was just the driver that was used to image in windows .......................does anyone know????
As if it just affects windows it will NOT help me at all with my problem with the rescue boot disc :o(

Fri, 05/14/2010 - 22:14
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Comments: 4

Still no fully working boot disc which does not freeze after a while of use, So that means no working backup image I feel that I am going round in circles with e mail technical support , all I want is a working program that will cold image my system. I even made the mistake of buying Acronic true image 2010 (from using the trial) on a special offer hoping my problem would be fixed soon!

Thu, 05/20/2010 - 18:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 2
Comments: 392

If you have the Plus Pack, you could try a WinPE ISO build bootable media and see if that works.

Thu, 05/20/2010 - 18:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 4

Gary

Sorry for the late reply , I have been working for weeks now with tech support who at the start where not that helpful and keepet allowing me to keep on testing the same iso images and getting no where, but after talking to a tier 2 support person they have come through in the end and yes it looks like the WINPE ISO is the only bootable recovery cd that works for my system.

And now I just have to get WINPE be able to talk to a xp home machine through networking without is asking for passwords

Thanks for your comment

Sun, 06/06/2010 - 08:50