NOT PERFORMING AS SET

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 2

I'm using Acronis True Image 2015 for PC.  Two issues:

bUILD #6613

1.  I received this as a gift and registered this product on 10/20/15. Acronis won't give support because they allege it was registered in Jan, 2015.  It was in a sealed original box, had not been opened, and contained the CD and Serial # card.  Any ideas how this can happen?

2.  I have it set to automatically backup in the incremental mode, creating another FULL backup after FIVE incremental backups.  I have reviewed the settings and they are exactly as I describe.  HOWEVER, it is now on the 14th incremental backup after the initial full backup and DID NOT create a full backup after 5 incremental as set.  Any ideas how to correct this deficit?

Attached is a screen shot of the backup drive showing the initial full backup and subsequent 14 incremental backups.

Also attached is a screen shot of the Backup Scheme Settings Page.

 

Sat, 12/19/2015 - 22:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Tom,

Your support situation is the same as all of us other users. Aconis provides support for the first 30 days following purchase. AFter 30 days, user gets help either from the other users on the forum or pays a "per incident" for that support. Acronis will provide support for recovery issues.

As for your excess backups, there is no fix to make this specific backup task work correctly.  The corrective action of starting a new task with a new name and pointing to a new storege folder can get you back on track again with the correct settingsfor new bacikups.

Use my GH12 backup scheme as an example for a new backup task.

These can be set up for Disk image, or Partiton, or Files-folders backups.  These example show how to set up automatic cleanup so the program will do the deletion after it reaches your set goal of how many chains to retain.

Editing an existing task is not recommended.  Rarely does an edited task perform to user expectations. It is usually  better to start with a new task using a new non-identical task name and point to a new storage sub-folder so each task has it own storage folder/sub-folder. Old task can be stopped or deleted from the task listings.

GH11. Create Custom Full Backup Scheme w/auto cleanup.
...Store/Keep 4 versions (chains). Use whatever number best fits the individual needs..

http://forum.acronis.com/forum/100416

GH25. Understanding differences between Incremental and Differential backups for data recovery.

GH64. 71342: 2015 How to save a non-scheduled task.

GH63. 64640: Hints to help prevent issues with your TIB backup files creation.

Sun, 12/20/2015 - 00:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 2

Grover, thank you for your response.

You apparently did not understand my post.  I DID NOT RECEIVE ANY SUPPORT AT ALL. Not 30 days, not 1 day, not 1 instance.  Acronis wrongfully alleges that my True Image Home 2015 for PC was registered in Jan, 2015, not when I registered it on October 20, 2015.  How can this happen with a sealed box?

I will follow your advice and create another backup, then delete the malfunctioning backup.  Thanks.

Attached hereto is another screen shot that show the Acronis home screen when it is launched.  Please notice the upper right corner reporting Total Size 26.57 TB.  What is this referring to? Certainly not the size of my Primary drive being backed up not the External 2 TB drive backup destination.  

Thank you for your help.

 

Attachment Size
317325-124459.png 22.14 KB
Sun, 12/20/2015 - 02:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Contact forum moderatorvia this link on your support issue at this link.

https://forum.acronis.com/user/36716

. 99% of users do not like their 30 day policy.

I understand your issue oif no support.

The size in upperright corner of  your pictures referes to the sum oif backup  siizes stored in your storage folder.

Be aware that a 'Entire PC" backup will include ALL internal disks so the backup may include more than one disk if the disks is an an internal disk (non-usb).

For those with multiple internal disks, do not use "entire PC backup, but select disk & partitions instead just to backup one internal disk with mulitple partitions.

 

Sun, 12/20/2015 - 03:48
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.