Backup a Machine in an other network-segment
Hello,
we have installed Acronis Backup Advanced 11.5.43916 for PC on a Windows 7 x86 PC.
This PC is in the network 10.36.x.x
We would perform a backup from a machine in the network 10.37.x.x
Between the both networks we have a normal hardwarerouter without settings or firewall.
Only the routing!
On the machine we have installed the acronis backup agent
We can ping the machine from the "Acronis-Server" an can make a connection to the machine.
But when we try to start a backup it's loading and loading and loading and nothings happens.
If i take the machine into the network 10.36.x.x everthings working fine.
We also tried it with two different routers between machine and "Acronis-Server"
Anyone an Idea what can be the problem?
best regards
Thomas

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Hello Igor,
at the AMS-Console i click "connect directly" on the machine.
Then if i click "Backup-Schedules and Tasks" the system is loading and after a while i get "not responding" from the program.
I have this problem only if a router is installed between AMS-Server and Machine and they are in different subnets.
I can see the machine and all properties at the AMS-Console but i can't create a Backup-Task or start a Backup!
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Hello Igor,
at the AMS-Console i click "connect directly" on the machine.
Then if i click "Backup-Schedules and Tasks" the system is loading and after a while i get "not responding" from the program.
I have this problem only if a router is installed between AMS-Server and Machine and they are in different subnets.
I can see the machine and all properties at the AMS-Console but i can't create a Backup-Task or start a Backup!
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Hello all,
This issue is investigated by the support team. We suggested to adjust the network configuration in accordance with the following articles:
Thank you,
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