Cannot find version 1.
Hello
I have just purchased TI 2013 with plus pack. I've also owned and used older versions of TI.
I created my first image and saved it on a network drive.
I'm now testing my first restore.
I browse to the drive, authenticate, see the image and select it and click next.
I then get the warning:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Cannot find version 1.
You may have moved or deleted it. Please click browse and specify its location, or ignore this message."
The only options are "Browse", "Retry", and "Cancel"
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Did I make some mistake in the image gather? It seemed to run fine. I also ran a verify pass during the gather which ran fine.
I may re-run the image gather and put on another drive but the way I did seems fairly standard yes?
Thanks for any help / advice.
Thanks for reply, but no - this was a new FULL backup. However, you reminded me of a potentially important detail - In this test I selected a local drive for the backup image but the destination returned a "disk full" error. My fault for not checking this first of course.
In any event, I used continued the same job using browse to pick an alternate network share. The image backup then seemed to go fine and I did not give another thought. Now I wonder if the initial failure (disk full) is to blame.
I will re-run a new image gather and post back.
Thanks
dbrown,
I've found that when a disk full message appears and you choose a new location to continue, there will be two backup files that belong to the same task (one in the original location, and a second one in the location you selected for the backup to continue). You would need both of the files to be able to restore.
James
There ya go - I should know better then to leave out the "out of space" issue in my original post!
Thanks much - that's got to be the issue.
It has been my experience that even if you continue the backup in the same location (after making room by moving or deleting files/folders), the backup file will still be split into two or more parts.
I have this same problem but never recieved a "disk full" warning. The log shows the back completed successfully.
I created a new task and tried to repeat the backup, it again says it completed fine, but it is still giving the "cannot find version" error.
I am on windows 7, a new OS install a few weeks ago. All push updates are installed. My acronis True Image 2013 is fully updated, build 5551.
When you choose "recover files" in the gear menu of the task, what happens? It should tell you it cannot find some file. If you choose ignore, and you should see the list of version that ATI is tracking at the bottom of the recover window. COmpare the tiles with files on your disk(s). Is there a mismatch?
I am having the same issue. Here is what I did.
1) fresh install of brand new machine - windows 7 enterprise
2) fully installed all needed drivers and software
3) fully authenticated
4) created a dvd backup image of all partitions - 7 dvds
5) also created USB drive image of the same backup
loaded from Acronis recovery bootable DVD
1) Tried to restore the disk image and kept on telling me corrupt image
2) went to string of DVD image and used last disk.
3) the moment that I get to the C drive partition (I wiped the hard drive using acronis) I get this error.
4) cancelling multiple times repeats "cannot find version 1" and then a after 4 cancels, it says it cannot find version 4 twice then 1 three more times.
at this point, it is all useless to me. it should not be this hard. I used to use Norton ghost all the time and that is what I am trying to accomplish.
Kenneth,
About the only chance you have right now is to copy the files from each of the DVD/s all into a single foder on a usb disk and do a restore point to the backup files inside the folder.
Maybe your have or can borrow a usb external disk.
I was trying to restore a friends laptop with the recovery DVDs and have just had exactly the same problem, from what another poster said on here part of the back up is on the hard disk, I can only think this is some kind of security measure so you can only restore the image to the original drive? It seems that the Acronis recovery operation deleted all partitions on the drive so recovery is no longer possible using the backup media or the factory recover partition on the hard drive. :-( Seems rather stupid, obviously deleting the recovery partition on the hard drive and then expecting Acronis recovery to restore it was a bad decision. Now my only option seems to be to buy an OS cd. I'm may try to take the drive out of the laptop to see if any other kind of recovery is possible but I think this is an SSD so there probably isn't much chance of doing a partition recovery (undelete).
UPDATE:
I THINK i HAVE FIGURED IT OUT :-)
The backup set on DVD is numbered (check the file names - they all end with a "v" (for version) followed by a number (v1,v2 etc.), so disk one is v1, if you have 9 DVDs the last one is v9, when it asks for a version you need to put in the CD with the matching number and it's not necessarily in numerical order, you always have to put the last one in first (v9 my case) first and then v1, after that you may need to put the DVDS in whatever order it requests. Basically when it is asking for version 1 it means the first DVD in the backup set. Version 2 isthe second DVD and so on, a rather strange system. If all the files were on a single media (external Hard Drive for example), I'm guessing this DVD swapping could be avoided.
NOTE:
When swapping DVDs you have to allow a few seconds for it to spin up before retry will work and find the file.
Another update - I was unable to recover using my DVDs, I got to about 65% and then it could not find the file on one of the DVDs (the same one it happily found earlier on), it seems the program booted od CD has bugs, I also noticed that sometimes it calls "version" "volume", now that would make more sense, I suspect it should actualy be asking for a "volume" and not a "version", I also noticed that at one point it actually asked for the full name of the file on the last DVD. The other issue I have with being unable to continue seems to be a flakey cdrom drive, the drive has a tendency to "disappear" so it can't be accessed. It seems it would be best if all the files of the recovery set were on an external USB drive rather than DVDs, I wil try this way later.
The problem mentioned above have emerged four years ago. But, the same problem still continues today.
This problem is a software creation error of Acronis... And it is clear from the above articles: Acronis officials could not yet find a solution to this problem.
Makeshift workaround: Uninstall the software that is already installed, reinstall it.
This event is a great shame for Acronis...
Hello Ta Ba,
Thank you for your suggestion about software reinstallation. It helps in cases when there are references to non-existing .TIB files in Acronis internal database. 2013 version of the program required that paths to all .TIB files were valid, even to those .TIB that do not belong to current backup chain. By recreating that list you could workaround the problem.
"Cannot find version X" message basically means that a .TIB file required to complete requested operation cannot be found or accessed. It can be what is called "version", e.g. an incremental backup, preceeding current backup in the chain. And it also could be a "volume", forming part of a split backup.
There are many reasons why the required .TIB file could not be accessed/found. Topic starter stored backups on a network drive, others had their backups on local drives, optical discs. In each case the root cause of the error message could be different. If you have 2015 or 2016 version of the program, you can reach out to our technical support team at http://www.acronis.com/support/ to get assistance for your particular case. If you will be paying a support fee and during investigation it will be discovered that the root cause of the problem is in the software itself, the fee will be refunded.
Regards,
Slava