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One machine will not cooperate - Failed to create volume snapshot, Failed to enumerate open files on the volume

Thread needs solution

I have been trying to get build 11639 to work in my environment. It installed on many machines just fine and solved some of my previous problems. One server machine is giving me a hard time right now. I have the Agent installed and the proper services are running. I have deployed a backup policy from AMS successfully. However, when the task runs it throws the following errors:

Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0x2CBDD167CBCA95A4
Failed to enumerate open files on the volume.

Error code: 0x10C451
Tag: 0x14181C22EF45ADE6
Insufficient system resources exist to complete the requested service

Error code: 0xFFF0
code = 2,147,943,850 (0x800705AA)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0x2CBDD167CBCA95A4
Failed to enumerate open files on the volume.

Error code: 0x10C451
Tag: 0x14181C22EF45ADE6
Insufficient system resources exist to complete the requested service

Error code: 0xFFF0
code = 2,147,943,850 (0x800705AA)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: 2cbdd167cbca95a4
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50257
Module: 16
LineInfo: 14181c22ef45ade6
Fields:
Message: Failed to enumerate open files on the volume.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943850
Message: Insufficient system resources exist to complete the requested service
--------------------
A backup started while directly connected to the machine also ends up in the error state.

This machine is running Server 2003 R2 SP2. It is the primary domain controller and also runs Exchange 2003. It is critical to our operation. It also runs Acronis Recovery for Microsoft Exchange. (Am I correct that B&R10 has nothing to do with Recovery for Exchange?)

I tried some of the solutions for some of the error codes but I was unable to reinstall the self-signed certificate as the utility does not exist at the path stated in the article.
Can someone help me get B&R working on this machine?

0 Users found this helpful

Hello Matthew Totaro,

Thank you very much for your post. I will definitely help you with this.

To answer your first question, yes, Acronis Backup and Recovery 10 is a separate program, it has nothing to do with Acronis Recovery for Exchange.

I am not certain if you have tried the solution from this article, but the issue you are experiencing appears to be the same.

If the article does not resolve the issue, please contact our support directly and ask for the case to get escalated to our Expert team, we will be able to provide you with a workaround. Please include an AcronisInfo report with your support request.

Let me know if you have additional questions.

Thank you.

Hi,

I'm having a similar problem, I used to backup 3 servers but from yesterday I am getting the following error for one of them.

1   Information   4/16/2016 4:18:42 PM   Command 'Running backup plan 'TMP BKUP CIMSVR02'' is running.
2   Information   4/16/2016 4:18:51 PM   Command 'Backing up' is running.
3   Information   4/16/2016 4:19:09 PM   Analyzing partition '2-0'...
4   Information   4/16/2016 4:19:10 PM   Analyzing partition '2-0'...
5   Information   4/16/2016 4:19:11 PM   Create Incremental Backup
From: Disk '1', Disk '2'
To file: "file://cim\BACKUP\DR_CIM\CIMSRV02\CIMSVR02_2016_03_25_21_00_33_606D4.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...
Ask for the first media: No
6   Information   4/16/2016 4:19:18 PM   Pending operation 155 started: 'Creating partition image (Reservado para el sistema ())'.
7   Information   4/16/2016 4:20:11 PM   Locking partition 0-0...
8   Error   4/16/2016 4:22:30 PM   Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
    Error code: 0x70021
    $module = "disk_bundle_vs_38573"
    Tag: 0xA5695862AAF8E6FE
Failed to obtain the snapshot state.
    Error code: 0x10C44A
    $module = "disk_bundle_vs_38573"
    Tag: 0x14181C22EF45B114
Already stopped.
    Error code: 0x9
    code = 3,758,096,388 (0xE0000004),
    $module = "disk_bundle_vs_38573"
    Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39289
Fields:  $module : disk_bundle_vs_38573
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
    Error code: 0x70021
    $module = "disk_bundle_vs_38573"
    Tag: 0xA5695862AAF8E6FE
Failed to obtain the snapshot state.
    Error code: 0x10C44A
    $module = "disk_bundle_vs_38573"
    Tag: 0x14181C22EF45B114
Already stopped.
    Error code: 0x9
    code = 3,758,096,388 (0xE0000004),
    $module = "disk_bundle_vs_38573"
    Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e6fe
Fields:  $module : disk_bundle_vs_38573
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b114
Fields:  $module : disk_bundle_vs_38573
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096388, $module : disk_bundle_vs_38573
Message: Already stopped.
--------------------
9   Error   4/16/2016 4:22:30 PM   Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : service_process_vs_38573
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_38573
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_38573
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e6fe
Fields:  $module : disk_bundle_vs_38573
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b114
Fields:  $module : disk_bundle_vs_38573
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096388, $module : disk_bundle_vs_38573
Message: Already stopped.
--------------------
Task 'Incremental backup' has failed on machine 'cimsvr02.cim.net'.

Could you help me to fix that problem? I've tried all solutions that found on this forum but any solves my problem.

Regards

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Hello Luis

Thank you for your posting! In the event logs I see several VSS (Volume Shadow Copy service) errors, which means that VSS is not working correctly. Plus there are entries related to the SQL Writer. I would check solutions provided in the following article. The described steps help to verify that SQL Writer is up and running on the machine in question. Here we've collected the general guidlines on how to troubleshoot VSS issues. If the issue persists I would recommend to contact Microsoft, as VSS is a native MS functionality.

Thank you,