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Error while installing DD12 build 3270

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Hi,

While trying to install DD12 build 3270, I keep getting an error message (attached) and the installation process is stopped after removing the installation files.

Can anyone help with the problem?

Thanks,

Jacob

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Me too .... rebooted too and tried right away after making sure services were stopped. I am on the prior build.

I got this error "E00640003: The error was encounted while the installation" when installng the update

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Didn't bother to try an uninstall yet. was hoping for an an answer by now
 

First thing I noticed when reading the release notes was that the prior DD12 needed to be uninstalled before installing the new build.

Yes, indeed that was mentioned.

I uninstalled the old version and now I was able to install the new build.

Yeah! un-install and install worked for me too.

Thanks for reading and your advice, rkh.

Foolish of me not to do so (usually do).

Regards,

Jacob

I uninstalled and started to re-install but now the the only serial it take is the current 12 serial but then asks me for 12 again which fails.

If I start with version 11 serial, that is invalid !!!

 

Now I still can't install!!
 

Actually, after theuninstall, I still can't install the tril version of the new 12 because of the same error !
 

Hello Jacob,

I did not read the notes too.

Normally you expect to be able to install an update over the existing program.

Hello, Marco W.

You're quite right, but that teaches you that before installing/updating a new version of a software, read the release notes, and if you didn't and facing problems during installation, than it is time to read it just to make sure that you've missed something...;)

Regardless, the trial version fails to install with the same initial error ! My system has nothing left to unistall ... unless manually.
 

Howard,

Between you, Marco W and me, you're the only one With Windows 10.

Could it be the source of evil?

I had to manually delete the Disk Director Data library which the unistall didn't do. That seems to have worked.
 

 C:\ProgramData\Acronis\DiskDirector - at least on my Win10
 

Error while installing DD12 build 3270

After installing True image 2016,

I am unable to install Disk Director

I get error   E00640003

I tried all versions

 

 

Hello,

 

Daniel MENDIANT wrote:

I get error   E00640003

Please check if Windows Installer service is running. Try to start/restart it. 

It makes sense to check out application event and system event logs. Probably, the error message is more detailed in the logs.

Best regards.