System hangs with True Image 2015 / 2014 installed after +-2 minutes after boot up Every Time

I have nearly the exact same problem. Periodic system hangs while acronis is installed, both 2014 and 2015 versions. Problems go away once acronis is uninstalled. I have the same processor and nearly the same SSD (Crucial_CT256M55MU01).

Wayne,

Which build of TI are you using?

You might be suffering from a 'race' condiiton with other software being loaded at boot time. See what happens if you change the Acronis services in Services.msc to delayed at start up.

I am also suffering from the same problem. My system is built from similar components as the user in post 1 reports, msi z97 gaming g45 mainboard, 4690k processor, msi gtx 970 graphics card, crucial mx100 and samsung evo 840 ssds and a 1tb wd green hard drive.

I noticed the system hangs directly after installation of Acronis TI 2015 without doing a reboot. Rebooting the system the clean way was impossible then, so I did a reset and few minutes later it started again. After uninstalling Acronis everything was back to normal. I used the system intensively for 1 week before so it can't be a hardware fault.

Any ideas ?

Hello Olly,

Thank you for your posting.

Please gather information for investigation following this article and contact our support. 

Thank you.

I was having a whole heap of trouble under BootCamp on a MacMini, with "cascade hanging" as described above. I thought it might have been my Media Player software or any other of the many programs I run, so I went right back to re-installing Windows 7 then 8.1 afresh. I couldn't believe it when it started hanging again when TI2015 was installed.

Acronis True Image is always one of the FIRST things I install on a fresh build, before saving an Image. I have liked and relied on this software for years.

Oddly, I found that even the TI2015 running under my Mac OSX (Yoesmite) hung as well, when writing a 10GB image to my NAS.

I too have a Crucial MX100 256GB SSD in my Mac Mini.

You could try disabling the Acronis 'search for update' option, that might stop the hanging.

I have been using Acronis 2015 on 3 PCs for a month or so without issue.

I replaced one of the PCs for an Intel NUC D34010WYK. I actually restored the image from the latest backup to the NUC and immediately I had the issues described above. (explorer.exe hanging, unresponsive start menu, all applications eventually stop responding).

I first put it down to the fact it was a restored image and not fresh. So I spent a few hours today reinstalling Windows 8.1 from scratch, and I started to get the same issues. I spent 2 more hours waiting for a couple of passes of Memtest86+ without error before I started to wonder if it could be software.

After some trial and error, (and more hours) I have come to find that with Acronis uninstalled, the machine is stable for several hours.

This has wasted my entire day :(

Intel NUC D34010WYK
Crucial CT120 mSATA SSD

PS. I wonder if this is a repeat of this old bug? It sounds very similar but supposedly fixed a long time ago? -- https://forum.acronis.com/forum/35152

PPS. And even more frustrating. My 30 days free support expires tomorrow yet the website says it has already expired? It even says "Expired on 22nd December 2014" .. thats tomorrow! So I am unable to get officialy help with a product bug without paying out more money? :(
http://i.imgur.com/v4iJaSQ.png

Steve,

Depending on where you live, it might already be the 22nd Moscow time. Well it is actually the 22nd in Moscow as I type, so that might be where the discrepancy crept in.

I have used the PC for 3 days without any problems.

I just tried re-installing Acronis 2015 this morning and on first reboot after 5 minutes the start menu went unresponsive, then an open explorer window, then the desktop, then Firefox. I had to hard reboot.

It is actually cheaper for me to buy a competing product than it is for me to buy a support ticket to get help with an Acronis bug.

I'm seeing exactly the same issue. I have used ATIH for many years with no problems at all. A few days ago I replaced my main boot drive with a Crucial MX200 SSD, using ATIH 2015 Clone Drive to migrate. Windows 8.1 Pro started to freeze after a couple of minutes. In the end I had to reinstall Windows from scratch and all seemed well all day yesterday. Today I installed ATIH2015 again, and immediately the hanging problem has returned

I have now uninstalled ATIH2015 and hope I now have a PC again.

It would seem therefore that to problem is related to ATIH not working well with an SSD drive, or perhaps this particular type. Acronis you do need to resolve the issues here, otherwise myself and many others will abandon Acronis forever.

Hi Kerry,
We've received several reports from users with similar issues and our development already has a possible solution. If you are willing to try it, please send me a private message.
Thank you.

I have the same issue.

Bought this software last night and since it has been uninstalled have had nothing but system hangs right after boot up. If I disable every process related to Acronis True Image 2015 and disable the services or if I uninstall this software the issue goes away immediately. Would love to know what is causing this issue because if not this software is useless to me and I wasted $50 bucks.

Gigabyte Laptop P35W v2
Windows 8.1 x64 Pro
CPU: i7-4710HQ
Memory: 16GB
GPU: Nvidia GeForce GTX 870M/Intel HD 4600
Crucial M550 512GB mSATA
Lite-On 128GB mSATA
Seagate 2TB HD
Seagate 1TB HD

The issue is with your M500 Crucial drive. The only solution at this time is a beta snapapi driver which can be obtained by sending a private message to Anna Trifonova at this link: https://forum.acronis.com/messages/new/36716?destination=user%2F36716

In subject line enter Crucial M500 drive OS freeze and in subject line state that you would like to try the new snapapi to resolve the problem. You can mention me if you would like.

Myself as the original poster has never had this resolved, I also find it totally unacceptable that I need to download a specific patch to try get this working (and to be a Beta Tester on top of it)

Since I purchased this product I have never been able to use it. we almost half way into the year and I bet Acronis bill be releasing their 2016 suit in the near future.
What would make me happy if they gave me a a code for the new release seeing i could not use their 2015 suit at all.
was a total waste of money and I have been upgrading each version when new new releases were done.

Acronis, if possible please enable me an upgrade to the next release as I have not used your product since last year when I purchased this,and hopefully will work with these SSD's

Not a happy Camper :(

Wayne.

Has anyone installed the SNAPAPI and had the problem resolved when using Crucial SSD?

I tried it and it didn't solve the problems I was getting with hangs.

I have just tried to migrate my system with True Image 2015 Universal Restore:

I got it to boot the first time and sorted out a few other drivers and changed Windows 7 key etc. If I reboot WITH Acronis still installed it gets stuck on "Operations are in Progress please wait. The machine will be turned off automatically after the operations are complete" for several hours.

If I uninstall Acronis and reboot the system upon the next login the system hangs (mouse keyboard unresponsive) after about 20-30 seconds and looses network connectivity. After a hard reset the same pattern continues meaning the migration has failed.

My disk is a conventional spinning platter HDD so not an SSD. I can't understand why it would work perfectly until the first time it is rebooted?

My support period has also expired but as a first time user of Acronis if it can not be fixed I will never purchase again. I was considering it for corporate use too, shame.

Alan,

You really should have started a new thread for your issue. Nevertheless, if you can start your machine in Safe Mode you might try to install the Acronis Cleanup Utility and run that tool to attempt complete removal of the product from your system. Please follow all instructions in the provided link below, not doing so will end in failure. If you can successfully do this and machine boots and runs without issue you may consider reinstallation of the True Image product.

https://kb.acronis.com/content/48668

Alan,

Recovery problems are always available for Acronis Support.

Did you originally have a Secure Zone or Acronis Boot Manager enabled?

It certainly sounds as if one of the drivers you have installed is now not playing nice with TI or the other way around. AS Enchantech says, try booting into Safe mode. I have a feeling that the Cleanup Utility won't run in safe mode, but I could be wrong, what you could do though is try and uninstall either one of the drivers (look at video as a culprit if that is one you updated) or uninstall TI - again I seem to recall TI won't uninstall in safe mode, but you could see if you can run a repair install.

If either uninstalling TI or a driver gets you back to booting into your system, I would, if you have uninstalled a driver, either reinstall and then run a TI install repair or uninstall TI, install your driver and then reinstall TI.

It might just be that the new driver is causing a race condition and Windows can't decide which driver to load first, SNAPAPI or another driver.

Thanks for your time and advice guys, unfortunately I have been unsuccessful in stopping this condition. It must be a driver issue as I have not installed any of the ones Windows did not install natively on it's first boot and it will still hang after a reboot or two and whether Acronis is installed or uninstalled via safe mode using the cleanup utility.

Shame I guess I will have to do it the hard way with a fresh build.

I have experienced the same problem when moving ATI 2015 to my new computer with Windows 8.1 and Crucial M500. (Previously using it on a Windows 7 and Samsung EVO 840 With no problem.) Tried to downgrade to ATI 2014 with little luck. As soon as the computer was restarted the disk received a 100% load and the system became inoperable.
It seems obvious Acronis software can't handle the 8.1. And instead of getting help to solve the matter the support ask me to pay ½ a license fee to get an uncertain support! I believe Acronis has lost a customer since 10 years back in time, as it seems more secure to rely on other backup software that has proved itself to work on the system at no higher cost.

check this post out...worked for me as i was having the same problem. Note there is one service he says to stop before backing up, but you have to leave that on in order to do the clone. But other than that, it will work.

http://forum.crucial.com/t5/Crucial-SSDs/Fixed-a-tricky-problem-install…

I decided not to try the snapapi 'workaround' suggested. The main aim of using Acronis TrueImage is to protect the integrity of the system and it's data. The solution proposed looks far more risky to the system than simply deleting Acronis TrueImage and using a different product solution.

As no real solution has been forthcoming, I'm now looking to remove Acronis TrueImage from all the machines I have and to suggest to my customers that they choose an alternative solution if they intend using an SSD drive, as we have received no information to link this problem specifically to Crucial M series drives, so the risk it may appear on other SSD drives cannot be discounted.

Hi there,

I am having the same issue with my crucial drive. Is this still the only solution that you are aware of?

Any help would be much appreciated.

Thanks,

Scott

Hi Guys.

As the original OP, I purchased a new SSD drive last week, (A Transcend TS256GSSD370S) and it is working perfectly.
Sadly the its been almost a year, Acronis was totally Useless in resolving the issue and makes me wonder if I should spend money on them in future.
I never did receive any personal feedback , refund or anything.

From what I see the original Drive mentioned from Crucial has been discontinued as an old product.
So at the end of the day us users suffer.

Not Impressed at all.
Best is purchase something other than a Crucial SSD, and also know Acronis doesn't really care about the end user.
best bet try alternate software would be Norton.

ACRONIS I HOPE YOU READ THESE FORUMS AS YOU LOST ME AS A CLIENT. I wish I could spread the word, but I will whenever I see a review!!!!!

Unfortunately, I stumbled upon this thread a bit too late. I have a desktop that had Acronis TrueImage 2015 (up to date) installed and had been fine on Win7 x64. I recently installed the Windows 10 upgrade on it and started experiencing hard freezes requiring a reboot a 2-15 minutes after the OS came up. Not being able to find a clear cause, I went ahead and wiped and re-installed. I had about 90% of the software re-installed when I put Acronis TrueImage 2015 back on and it instantly started doing the same freeze behavior again. I managed to get a long enough window of stability to uninstall it and the issue immediately went away.

During the process (before re-installing Acronis), I'd had some issues where my SSD (Crucial M550, 1TB) was not being seen on reboot and/or I'd have to go into recovery and run bootrec /fixmbr /fixboot to get it to come up so I assumed the drive had an issue and ordered a replacement until I could get the current one RMAed. The replacement drive is a Crucial BX100. From reading this thread I am concerned I'll have continuing issues with it. Have all the private fixes that were mentioned above been put into the released product now?

System information attached for reference.

Mercurial,

What build of TI2015 are you using? Build 6613 is the one that is Windows 10 ready, but note that was for the preview, as we are now up to 10525 (preview or 10162 non preview) it is possible that an MS update has broken something.

As an example on 10525 Windows no longer recognises my antivirus software (ESET) as being active and intermittently notifies me of AB11.5 running tasks.

I'm having the hanging issue too. Crucial SSD, Windows 10, latest build of TI

And I found out my support expired in June, which kinda sucks. I hope I'll still get some help...?

I'm not actually sure what the build was that was hanging when I did the in-place upgrade to W10. After did the clean install, it should have been whichever build was live as of the date of my post (2015/08/14). I have swapped over from the M550 to a BX100. I've almost finished getting everything installed. and will try re-installing TI2015 once I am done (which should pull the latest build down) and see how it goes.

So far so good. I haven't run any backups yet but just leaving TI open in the background for 24 hours and the system hasn't locked up yet. Now this is with the new Crucial C100 in place. Still not 100% if the original issue wasn't some combination of the M550, Win10, and TI.

mercurial wrote:

So far so good. I haven't run any backups yet but just leaving TI open in the background for 24 hours and the system hasn't locked up yet. Now this is with the new Crucial C100 in place. Still not 100% if the original issue wasn't some combination of the M550, Win10, and TI.

Try a backup. My hangs only happen when the snapshot is taken.

Hi, I play with workaround I use for now until problem resolution :
I keep using Acronis because it still does its job correctly regarding backup restore and full dr.

regarding backup : well, I configure the backup task to execute backup, then shutdown computer immediately.
This works fine, and prevents having win10 freezed.

regarding restore : I still have to look if it is possible to do the same (reboot or shutdown after restore - aka partial restore, not full restore).

services configuration :
Acronis nonstop backup : disabled
Acronis agent : disabled
Acronis schedule2 : manual (this one starts when opening TIH)

cdt

fred

Thank God, spent almost two days fooling with this darn problem!!! Acronis worked when I first cloned the system and seemed to run fine for a week or so, did it for my wifes buddy. She started complaining about it locking up ect. Well, finally had her drop it back off and oh yeah...Well, I wanted to make a "bootable Media disk" and the darn 2015 would never, like trying for two days, never let me, it would just hang, the other "free" programs seemed like they would have worked but that one would just sit and sit and sit, grrrrr. Well, like I told my wife, I finally "googled" the problem and see that the freakin program I'm trying to use is causing the initial problem??? I just don't get that at all and to think I just told a friend to buy an ssd that has their program with it, hmm??? Not sure now, darn...Sooo, thank you guys for the words of wisdom to "uninstall" the Acronis program...now the Crucial SSD system is running back like a top again!!! Wow, what a waste of two day's, but I did get to watch MI-5 ;) One Note and hope Acronis or Crucial or someone responds, especially since I just recomended someone to buy...before this happened....but it was for the Adata...which I haven't had a problem with. I did see somewhere that there is a possible "CONFLICT" with WD products, maybe their software??? well, I didn't want to uninstall it...to see so opted to uninstall the Acronis 2015...and all worked smooth...please fix this!! Windows 10 btw...

I just have the same problem.

After a good cloning from HDD to Crucial SSD MX200 1T, my W10 computer (HP i7) hang after ~2mn. New SSD disk is 100% used w/o datas transfert and PC freeze. Hard reboot nécessary ans less of 2mn to uninstall ATIH. Also, i tried to clean and reinstall with the same bad result.

ACRONIS is not serious.

This issue is identify since 2014_10 (first post) and nothing done to resolve it. I'll inform CRUCIAL for this case and confirm to us that ATIH is a very bad choise. In fact, we bought ATIH via CRUCIAL for only one time. Not glorious for an Awarded company !

Cdt.

Same problem here, and the common denominator after reading through this entire thread seems to be users with Crucial SSD drives (and thus Crucial SSD drivers) running ATIH 2014/2015 on Windows 10.

I have a Crucial CT256MX SSD and was running ATIH 2014 on Win 7 just fine for well over a year.  Upgrading to Win 10 resulted in same freezing issues mentioned above.  Figured something went wrong with the upgrade, so did a clean/fresh install...same problem, but ONLY after installing ATIH.  Used the Windows Backup utility on Win 10 (really just the Win 7 version of the utility), but would really like to continue using ATIH, as it is far more robust in capabilities and feature set.

Frustrating for sure, but not the end of the world; however, I would REALLY hope this gets fixed in an upcoming release.  Will have to check out whether ATIH 2016 is any better or not.  I usually only upgrade every second major release, so I am due...

Thanks everyone for sharing your experiences.  I too lost many hours trying to isolate this issue, and discovered ATIH to be the culprit, which led me to this forum, and this post, and hence the conclusions drawn.

Good luck all!  If I end up with a more permanent solution, or if the answer is if you have a Crucial SSD running Win10, and don't want to apply the patch fix/workaround, you have to upgrade to ATIH 2016+, I will be sure to post that info as well.

Well, confirmed my suspicions.  Attempted to upgrade to ATIH 2015 with same results...system freeze after a few minutes.  Uninstalled 2015 and rebooted.  Purchased ATIH 2016, installed and...voila!  Works like a champ so far!  Will update if any issues arise later.

I realize not everyone is probably in a position to simply upgrade to 2016 (especially if they just purchased 2015 release not too long ago).  I would have to imagine Acronis support could work out some type of arrangement to discount an upgrade to 2016 for those affected users, or provide for free if purchased within a certain period of time.

Anyway...that's what I have found so far.

Patrick and all...crazy that "Crucial" and "Acronis" have this problem...I used the same Acronis with "Adata" and haven't had a bit of problem!! Thank God...I did have the 2015 with the Crucial and un-installed it and installed the 2013 and still had the same problem...crazy, crazy...thank God I was able to "clone" the darn thing before any of this freezing started with it!!! and Thank God the Adata hasn't had any trouble!!!

The issue does not seem to be related to Curicial only. I bought Samsung EVO 850 1TB disk. Did a fresh install, than it started hanging as described. I though I had a defective device. Before returning, I reinstalled step by step. I havent installed Acronis yet, but I am convinced as the behavior is the same. Acronis should offer free upgrade if it has solved the issue, as it wasted my time..

I swapped my Crucial for exactly that, a Samsung Evo 850 1TB drive, and have no problems at all now.  

I tested now..

I've been using the system for 8 hours since fresh install without any issue. I installed ATIH 2015 and 2-3 minutes later the system started hanging.. I uninstalled (at least it uninstalls cleanly) the issues are gone..

This problem is definitely caused by ATIH.

Deniz, could you post an Acronis system report?  Also, if you could attach your Windows Applicatoin log and your Windows System log, it could help identify the issue as well.  

Unfortunately, the installation of Acronis could be the issue causing the hang, however, I don't believe it is Acronis itself that is the problem, but an underlying Windows issue that is having an compatibilty issue with Acronis.  It could be Microsoft VSS, low system resources (memory / cpu), I don't really know, but none of us can really help pinpoint anything without more information about the issue and/or your system and those log files would provide a lot more insight into what's going on. 

You may want to also try booting into safemode and seeing if the behavior appears there as well.  If not, can you still Launch Acronis?  If so, does the behavior come back then? 

Another tool that may come in handy is FTRPilot's Acronis Logviewer Application.  It may point out some errors in the Acronis logs as well. 

Deniz,

If you once had a previous version of True Image installed on your system, it would be worth checking what version of SNAPAPI you are using. It can happen that an upgrade of TI doesn't update the SNAPAI component.

It would also be worth checking if the Crucuial drive installed any of its own management software, I have had problems with Samsung Evo firmware manager, once I had uninstalled it my system started behaving itself.

I too have experienced this same issue, the system gradually locks itself up after a couple of minutes. Fortunately I only have the free version of TI that I got by purchasing, rather ironically, a Crucial SSD. After reading this thread and seeing how long this issue has been known with no fix it is absolutely certain that this company will never be getting any money from me.

Tony, if you have an OEM version of Acronis True Image, i.e one supplied free with your Crucial SSD or any other disk manufacturer, then chances are that you have an older version of the product which lacks both in some functionality and also in fixes for issues that are resolved in newer versions of the same or later products.

All support for such OEM versions is provided by the vendor who provide them and not from Acronis (to whom you have not paid any money for their software).

I have the same issue

and this is for sometime now

i don't understand why Acronis are completely ignoring the issue as if it does not exists 

many users are reporting the same so why the issue is not being dealt with properly ?!!

we need a solution!! it is really frustrating making our PCs and MACs none responsive !!!

I use my MAC for support on critical systems and the other day I wanted to use my MAC to tackle an outage that I had to investigate immediately , but the issue on the MAC freesing because of Acronis appeared I had to uninstall Acronis and reboot the MAC several times before I was able to make my MAC useable again !!!! I lost percious time during that activity becuase of Acrnois ...

I bought acronis so that I use it to backup my data , and to save my work on my MAC , I don't understand why I have to uninstall it and still pay for it !!! 

Come on guys find a fix , and nobody suggests please to tweak the services , or delay startup to avoid race conditions , or stop automatic updates ...etc... these suggestions are workarrounds and not a solution , and if there are no way but to do these changes ,Then Acronis should implement these changes in an offical patch , till they find a final fix .

Steve Smith wrote:

Tony, if you have an OEM version of Acronis True Image, i.e one supplied free with your Crucial SSD or any other disk manufacturer, then chances are that you have an older version of the product which lacks both in some functionality and also in fixes for issues that are resolved in newer versions of the same or later products.

All support for such OEM versions is provided by the vendor who provide them and not from Acronis (to whom you have not paid any money for their software).

Hello,

No Streve, Crucial bring only a licence number with CCD and a link to dowload the latest version of acronis.

Free or with charge, ACRONIS has the copyright for this sofware and responsability to correct bugs.

I join last users to consider the lack of serious of Acronis and will never buy anythings in this company.

Regards.

Watelet, please read KB document: 2201: Support for OEM Versions of Acronis Products which states very clearly:

Support for OEM versions of Acronis products is provided by the OEM vendors distributing these products. To get support for an OEM version of Acronis product, please contact the hardware manufacturer. You can also get support for OEM versions through Acronis Knowledge Base. 

See also KB document: 1836: Upgrading from Acronis True Image OEM Versions to Acronis True Image 2016 which further states:

Functionality of these editions is limited compared to Acronis True Image 2016.  Read on for a list of limitations in these products.

Mohamed, please see post #4 in this thread for advise from Acronis about how to proceed if you are encountering this type of issue, but also please note that this is a User Forum and you are not addressing Acronis directly with your comments. 

Please see: 18623: How to get Technical Support: Tips, Tricks and Useful Information where it states about these forums:

Notes and tips:

•    Forum is not a primary support channel
It’s designed mainly for sharing experience, collecting feedback and joint Community efforts for addressing technical issues
See Acronis Forum Terms of Use.
We’re still doing our best to address as many problems reported as possible. 
We still recommend contacting support directly in case of emergency.

Thanks Steve Smith for the support 

Thanks for the support