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Password lost

Thread needs solution

Hi

I have forgotten the admin password of my Acronis Backup for VMware.

Exists a method in order to recover or reset the password?

Thank You

Gaetano

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Hi Gaetano,

It is possible to reset the password for virtual appliance to default one ("root"), though the instructions are relatively complicated. I've sent you the details in a private message and if you're having troubles following them, please contact our support team for assistance.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

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Posts: 22
Comments: 3800

Hi Stephan,

Yes, sure, please check your private messages.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

Please , i have the same problem, , the cryptolocker infected a school server and the person who installed acronis true image doesn't remember the password...could you send me instructions?

 

thanks a lot

Antonio

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Posts: 22
Comments: 3800

Hi Antonio,

Please check your private messages - I've sent you the instructions.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

sorry the problem was in acronis true image 2015....not acronis backup for vmware....sorry, i didn't read the inizial post properly....is there a solution to reset the backup password in ATI 2015?

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Posts: 22
Comments: 3800

Hi Antonio,

In this case I'm not sure which password you're referring to unfortunately. If it's a password for encrypted archive created by Acronis True Image 2015, then I'm afraid there is no way to retrieve or reset it even from our side. If it's something different, please ask your question in Acronis True Image forum branch - remember to clarify which password you mean (a screen shot illustrating the issue would be most helpful).

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager

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Pascal Harnisch wrote:

Same problem, can you send me by mp please ?

Thanks.

Hi! Please check your private messages for instructions on how to reset password (go to My account at the top of a forum page and then to Dialogs) 

Hello, I have the same problem with a VMWARE BACKUP 11.7

Lost admin password to log into my Acronis Device.

¿Can you help? Regards

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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hilario martinez wrote:

Hello, I have the same problem with a VMWARE BACKUP 11.7

Lost admin password to log into my Acronis Device.

¿Can you help? Regards

Hi! Please check your personal messages 

Hello Ekaterina. I have replied on your personal message but wonder if you get it. If now I will type the info here.

Thanks

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

hilario martinez wrote:

Hello Ekaterina. I have replied on your personal message but wonder if you get it. If now I will type the info here.

Thanks

Yes, thank you! I've replied back 

Hello everyone,

I am new to Acronis Backup and unfortunately i forget my web interface password for administrator user. Can anyone guide me how to recover that password.

Thanks in advance.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Abu Adal wrote:

Hello everyone,

I am new to Acronis Backup and unfortunately i forget my web interface password for administrator user. Can anyone guide me how to recover that password.

Hi!
Welcome to Acronis forums! Please refer to the article 32036: Acronis vmProtect: How to Reset Password to Default for Virtual Appliance