True Image 2016 does not work with Windows 10 64 bit

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Beginner
Posts: 6
Comments: 8

I have today installed Windows 10 64 bit and installed a number of prgrams the last of which was Acronis True Image Home 2016.  The install process completed without a problem.  I have done many backups of my PC when I had Windows 8.1 and:-

  1.  from within Windows a backup of my PC (237GB) took about 40 minutes - OK
  2. using a bootable Flash drive a backup of my PC (237GB) took less than 7 minites - excellent

With Windows 10 this happened:-

  1. from within Windows (237GB) I was told the backup would take over 2 hours!!!.  I thought that this must be wrong so I waited...and waited and gave up.
  2. I created a new bootable flash drive and rebooted my PC.  The flash drive was identified, I was asked to press 1 to boot from the flash drive, I got the message "Acronis loading .....please wait" then the secreen went blank.  For me that was normal and usually  10 seconds later the Acronis backup screen would appear.  Now nothing appeared even after a 10 minute wait.  I gave up.

I have seached the online help files but nothing covers this issue.

Can someone please help me to resolve this issue.  I attach a system report.

 

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acronissystemreport.zip
Fri, 01/29/2016 - 22:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 87
Comments: 9259
mvp

Don't trust the time estimate in Windows. Let ATI complete the backup. If it is significantly longer that under Windows 8.1, test your Windows copy process to make sure you don't have an issue independent of ATI. If you can copy a multi gigabyte file at the same speed as under 8.1, there might be an issue with ATI.

My own experience shows ATI 2016 working faster in Windows 8.1 than ATI 2015, mostly because of better utilization of available network bandwidth, it appears. But this is my own experience only.

I am stumped by the bootable drive, since it depends on hardware, not OS. So it should be immune to your Windows 10 isntall, unless you changed something like boot mode (UEFI settings, for example), or the type of drive (RAID vs non-RAID for example).

Try to produce a WinPE based recovery CD. Be aware that WInPE doesn't support wireless, boot more slowly than Linux-based disks, but perform well.

Sat, 01/30/2016 - 03:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 70
Comments: 8346
mvp

I have Windows 10 x64 on 3 systems with ATIH 2016 and all work fine in Windows, as well as with bootable recovery media (both the linux recovery and the winPE recovery)... so it does work.

The thing that seems to get most people with upgrading to Windows 10 is their own hardware and/or bios settings.  For example on my main PC, I originally had Win 7x64 Pro, but it was installed as BIOS (CSM/legacy) and it was installed on a disk formatted as MBR.

However, my bios supports both BIOS (CSM/legacy) and/or UEFI as well as MBR and/or GPT disks.  When I installed Windows 10 cleanly, it installed by default as GPT/UEFI since that is the ideal setup for Windows 10.  On this particular system, since by motherboard supports all variations, there were no issues and Acronis works and I can restore older images that were created for  BIOS (CSM/legacy) and MBR disks or UEFI and GPT disks. 

Now, I also have an older HP netbook which only supports BIOS and MBR.  It knows nothing about GPT and/or UEFI and there are no firmware updates to bring this functionality.  As a result, I cannot restore any images to it that were taken on a system with a primary GPT disk or with a UEFI installation.  This is a limitation of the bios though, not Acronis so you may want to see if your bios has the ability to all all modes, or has to be manually set to one or the other (Bios or UEFI).  Ideally, a bios that will do both and allow for fallback to the other if the primary is not detected, will give you the best results, but not all BIOS are created equal so your system may have limitations.  

Regardless, the Acronis bootable media is both BIOS and UEFI bootable and but I believe the UEFI functionality is only 64-bit compatible in 2016.  If you have a 32-bit system (like many cheaper tablets such as the ASUS T100, Acer Aspire Switch, etc), you would have to enable CSM/Legacy mode in the bios.  The LINUX bootable recovery media "should" at least boot if all bios settings are correct, but trying WINPE version wont' hurt either.  

Last, have you verified that your bios is set to boot to a USB drive?  If not, can you manually override by pressing ESC, F1, F12 or whatever is suggested by your manufacturer?  if not there, perhaps the bios has a boot override menu and you can select the USB disk there instead?

Sat, 01/30/2016 - 18:13
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 8

Bobbo_3C0X1 wrote:

I have Windows 10 x64 on 3 systems with ATIH 2016 and all work fine in Windows, as well as with bootable recovery media (both the linux recovery and the winPE recovery)... so it does work.

The thing that seems to get most people with upgrading to Windows 10 is their own hardware and/or bios settings.  For example on my main PC, I originally had Win 7x64 Pro, but it was installed as BIOS (CSM/legacy) and it was installed on a disk formatted as MBR.

However, my bios supports both BIOS (CSM/legacy) and/or UEFI as well as MBR and/or GPT disks.  When I installed Windows 10 cleanly, it installed by default as GPT/UEFI since that is the ideal setup for Windows 10.  On this particular system, since by motherboard supports all variations, there were no issues and Acronis works and I can restore older images that were created for  BIOS (CSM/legacy) and MBR disks or UEFI and GPT disks. 

Now, I also have an older HP netbook which only supports BIOS and MBR.  It knows nothing about GPT and/or UEFI and there are no firmware updates to bring this functionality.  As a result, I cannot restore any images to it that were taken on a system with a primary GPT disk or with a UEFI installation.  This is a limitation of the bios though, not Acronis so you may want to see if your bios has the ability to all all modes, or has to be manually set to one or the other (Bios or UEFI).  Ideally, a bios that will do both and allow for fallback to the other if the primary is not detected, will give you the best results, but not all BIOS are created equal so your system may have limitations.  

Regardless, the Acronis bootable media is both BIOS and UEFI bootable and but I believe the UEFI functionality is only 64-bit compatible in 2016.  If you have a 32-bit system (like many cheaper tablets such as the ASUS T100, Acer Aspire Switch, etc), you would have to enable CSM/Legacy mode in the bios.  The LINUX bootable recovery media "should" at least boot if all bios settings are correct, but trying WINPE version wont' hurt either.  

Last, have you verified that your bios is set to boot to a USB drive?  If not, can you manually override by pressing ESC, F1, F12 or whatever is suggested by your manufacturer?  if not there, perhaps the bios has a boot override menu and you can select the USB disk there instead?

I am most grateful for your guidance and here are my responses:-

  1. My PC contains all new equipment and it does support GPT/UEFI.  It was used for Windows 8.1 and it did detect/run my USB Flash drive.
  2. My UEFI is set to detect USB (that is why it worked under Windows 8.1) and is still set that way under Windows 10.  You will see from my initial posting that my USB Flash Drive is detected in the UEFI BIOS.  Moreover, Acronis presents me with a menu list where 1. is boot from the Flash Drive.  The problem is that when Acronic boots from the Flash Drive it does nothing - i.e. the screen remains blank.  I accept that this has nothing to do with the operating system (because it is not yet loaded) so something else is responsible for Acronis not working now.
  3. I confirm that I have made NO hardware changes prior to upgrading to Windows 10 NOR have I changed any settings in UEFI - Windows simply upgraded from 8.1 to 10 and it worked flawlessly.

I will now try Acronis set up as WinPE on the USB Flash Drive to see if that works.

 

Tue, 02/02/2016 - 12:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

I had a similar problem recently on a clean install of windows 10 x64 and TI 2016.. and have been unable to run backups for about a month.  I have since found a number of things on my PC which I corrected and it now appears to work again.

1.   Microsoft had downloaded update files to my PC with a total path length greater than 260 chrs (Breaking their own rules) . I found this by chance when cleaning the up disc and had problems with a couple of files.  TLPD.EXE from sourceforge at http://sourceforge.net/projects/tlpd/ allows you to scan for files which exceed a specific length.

2. In my case I had a video file of about 16gb from when I did some video tape conversion ...  I deleted it

3 I am running a SSD (Samsung 840 pro) as my primary C: Drive .. I had chosen to use samsungs "RAPID" SSD Caching mode ... I dont think I got any performance improvement so I disabled it on the advice of other sites where people had had problems on windows 10 with this disk mode..

Fingers crossed I have not had a single problem over the last week..... I cant say which of these worked but at least it seems to have fixed the problem

Regards

 

 

Tue, 02/02/2016 - 16:01