Cannot start Acronis Managed Machine Service

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Posts: 2
Comments: 3

After installing Acronis Backup & Recovery 11.5 I get the message below when trying to launch the application. I checked the Acronis Managed Machine Service which is set to AUTOMATIC but it is not started. When I try to start it I get the following error message:

Windows could not start the Acronis Managed Machine Service on Local Computer.
Error 1705: The dependency service does not exist or has been marked for deletion.

Below error message happens when trying to launch the application:
Code: 11,468,819(0x00AF0013)
LineInfo: 0x175E82EA6697B94E;

Module: trueimg_remote_full_vs_32256
Message: Acronis Managed Machine Service is not started.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF677;

Module: trueimg_remote_full_vs_32256
Message: Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

Code: 196,610(0x00030002)
LineInfo: 0x37819FD1E1F7A649;

Module: trueimg_remote_full_vs_32256
Module: trueimg_remote_full_vs_32256

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: trueimg_remote_full_vs_32256
Message: The system cannot find the file specified

Mon, 12/09/2013 - 18:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3

I have tried a REPAIR and a complete REINSTALL and this issue is still happening. Are there any suggestions please?

Tue, 12/10/2013 - 14:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If you run upgrade to the new build without uninstall, it may be required to remove 'Protected Storage' from MMS service's dependencies manually using regedit.

Tue, 12/10/2013 - 17:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am running Server 08 R2 Enterprize and am getting 0x00AF0013+0x00AD0003+0x00030002+0x0000FFF0+0x80070002, I tried to restart service and it times out. I can not uninstall it because it hangs, whats the cure to mt ailment.....

Tue, 10/07/2014 - 18:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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On one of my machines I also get this error code

0x00AF0013+0x00AD0003+0x00030002+0x0000FFF0+0x80070002

I have installed version 11.5.43994 on an Windows 8.1 machine.

Error report:

Code: 11.468.819(0x00AF0013)
LineInfo: 0x175E82EA6697B94E;

Module: trueimg_remote_full_vs_43994
Message: Acronis Managed Machine Service is not started.

Code: 11.337.731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF67B;

Module: trueimg_remote_full_vs_43994
Message: Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

Code: 196.610(0x00030002)
LineInfo: 0x37819FD1E1F7A64A;

Module: trueimg_remote_full_vs_43994
Module: trueimg_remote_full_vs_43994

Code: 65.520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;

Module: trueimg_remote_full_vs_43994
Message: Het systeem kan het opgegeven bestand niet vinden  (can't find the file).

In gpedit I can see these 3 lines:

Acronis Removable Storage Management  = has started
Acronis Remote Agent Service = has started
Acronis Managed Machine Service = seems to have started, but evntually I need a manual start. That does'nt help, so I clik on Start this service. It does start an then shuts down.

 

So I cannot backup this machine.

 

Fri, 02/05/2016 - 19:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If Managed Machine Service stops (because it crashes or exits abnormally but without crash) try to repair the installation (run installer file and click 'repair') and if it doesn't help, contact the Acronis support.

Mon, 02/08/2016 - 16:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I chose Install Acronis Backup, and OK, there was Repair.

But alas: Manage this Machine is still grey.

Attachment Size
327437-125482.jpg 19.22 KB
Mon, 02/08/2016 - 16:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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It's hard to say why the service stops without additional investigation. Please contact our support team.

Tue, 02/09/2016 - 15:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1

Dear

 

  After installing Acronis Backup & Recovery 11.5 on OS windows server 2012 

can not open acronis becouse this error 

Code: 11,468,819(0x00AF0013)
LineInfo: 0x175E82EA6697B94E;

Module: trueimg_remote_full_vs_32266
Message: Acronis Managed Machine Service is not started.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF677;

Module: trueimg_remote_full_vs_32266
Message: Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

Code: 196,610(0x00030002)
LineInfo: 0x37819FD1E1F7A649;

Module: trueimg_remote_full_vs_32266
Module: trueimg_remote_full_vs_32266

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: trueimg_remote_full_vs_32266

Message: The system cannot find the file specified

Tue, 01/31/2017 - 12:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hi Nasser,

First of all download and install the latest build, 32266 is really old (it'd be good to disable anti-virus software prior installing an update). Additionally, make sure Acronis Managed Machine Service is running under account with all necessary privileges.

Thank you, 

Thu, 02/02/2017 - 15:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1

Hello

I see this topic has not been used since 2017, but unfortunately the company I work for has not upgraded Acronis V11.7 or Windows 7.

The product seems to work for other users in engineering, but not for me.

I have the same error messages as in the first post.

I cannot connect to my own local machine. I am a user on the machine but when I load something that needs administrative privileges this company uses an administrative logon which pops up and asks us to attest that the program is for business use, then it runs the program under that admin account.

I added this admin condition to the properties of ManagementConsole.exe and MMS.exe to run as administrator. The program starts up but does not connect to this machine when MMS is executed. In services I try to start MMS and it says there is a logon problem. When I go to the logon tab the whole tab is grayed out.

I tried installing and reinstalling but during installation it asks for the machine username and password not the password which is loaded during the attest screen.

We are not actually backing up the local c: hard drive but a hard drive connected to a usb port. We have hundreds of machines on the floor that are already backed up to our server in Acronis format tib. The lines are over 10 years old so hard drives are failing often.

This is really been a last resort, I'm hoping someone knows a work around.

Don

 

Attachment Size
553827-204836.jpg 84.29 KB
Wed, 09/30/2020 - 08:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Don, 

I hope the article https://kb.acronis.com/content/4459 will help

Tue, 10/06/2020 - 11:06
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.