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True Image not seeing WD drive

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I can see my WD MyCloud on my computer, but True Image refuses to see it. The drive was up and running when I installed MyCloud. Even my TV can see MyCloud.

How can I force Ti to see MyCloud? Thanks!

 

Michael

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Are you trying to access the Mycloud drive via a network share or is it directly attached to the system via USB or eSATA as well?  If the drive is locally attached, and shows up in Windows Explorer, Acronis should have no problem finding and backing it up.  If it is connected only through the network and Acronis isn't able to pick it up, are you trying to select it as "disks and partitions" or "files and folders"?  I don't believe that network attached storage will show up under disks and partitions - instead, you'll have to use "files and folders".   From there, you should be able to see the "network" option under your pc and if it's a share on the PC it should be something you can navigate.  Alternatively, if you know the full path name (perhaps use IP address instead of name), you should be able to enter the full path in the search bar at the top.

 

 

 

 

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