Snman380 process using 50% CPU!!
For some time my Core2 Duo 2.4GB PC has been very sluggish and I finally decided to look into it. I discovered that the CPUs are often maxed out and after a long investigation I discovered the MS Process Explorer software which gives sufficient drill-down (Task Manager was not helpful) to identify a process running under SYSTEM which is constantly using 50% of total CPU resources! It is identified as Snman380.sys+0x196f0. Googling this I find it is something to do with Acronis. I run True Image Home 2009 which is set to run backups everynight but I have no idea what Snman380 is so busy doing. Can anyone help to kill this problem?
TrueImageMonitor.exe, TimeoutMonitor.exe and schedhelp.exe are also running but using negligible CPU resource
The scheduled backup ran OK last night I think - there's a new .tib file there - even with the snapman process suspended. However, I'm not going to kill it permanently yet because I've found reference elsewhere that killing the process causes the PC to fail to boot when re-booted - rather drastic. I'm hoping that a moderator or someone in the know on this forum will give me a little more clarity. In the meantime I'm leaving the set-up so that snapman auto runs in the boot process but I'll suspend it using Process Explorer once the boot is complete (quick and dirty but easy using Process Explorer).
It's a bit depressing though - 24 hours into this thread and no signs of interest from anyone!
AFAIK, Snapman is the process that controls imaging when the image is created while running Windows. This requires locking the sectors and queuing disk writes to sectors after they have been copied into the archive. If you run TI from the TI rescue CD you don't need it because the disk is static (and the rescue envronment is Linux anyway). I have no idea why you have the problem.
You could try the trial of the current version, TI2010 and see if fixes the problem. What OS are you using?
Thanks for your interest Seekforever, I've discovered the Acronis help chatline. They have recommended guess what a full uninstall, cleanup using the Acronis cleanup utility and then reinstall. Hurray. I don't have time today...maybe tomorrow. As to TI2010, I'm not going there, coz if it works, then I'll end up paying Acronis for the upgrade which is only needed because their software which I've already paid for doesn't work!!