cloned drive will not work

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

I can not sign onto the internet, it gives me a screen saying IP address is already in use. Terence Singh from tech support wants to pond the problem off to my internet provider. He says they need to give me a new address. IP says they can not do that it is a Acronis problem. Acronis Manger will not answer email either will Terence Singh.
I paid good money for a useless product that Acronis does not give tech support on.

Thu, 06/03/2010 - 03:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 2

Everything works fine with the original hard drive. It is a 600gb, and I an upgrading to a 1TB.
All programs work with the cloned drive, as the old drive. The only difference is trying to connect to the net. I get a message saying there is already a computer with this IP address. Have tried repairing the connection, that did not work.
Acronis Tech support has not answer with any other thought or help.

Thu, 06/03/2010 - 21:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you very much for your posts.

dev-anon,

Thank you very much for your help.

gary joslin,

I am terribly sorry for the inconvenience, I will do my best to assist you. Can you please provide me with additional information, so that I can help you resolve this problem. What type is your internet connection?

With the new hard drive where your internet is not working, please press start->run and type cmd. In the command prompt please type the following command: ipconfig

You will get some information about your I.P. address. Please create a screenshot of that window and send me a private message with it.

Also, can you go to the device manager, press start->run and type: compmgmt.msc

Can you expand your network card and create a screenshot of that as well.

You can also try the following commands to update your I.P. address - In the command prompt after typing cmd please run these commands one after another:

ipconfig /release 

ipconfig /renew

ipconfig /flushdns

Please let me know how this works for you.

Please accept my apologies for the inconvenience, but according to our refund policy which is available here, we cannot refund boxed products purchased from retails stores.

I will forward your open support case to our Management team so that they can provide you with additional assistance.

Please let me know if you have any other questions.

Thank you.

Wed, 06/09/2010 - 14:35
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