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I am having a terrible time trying to use acronis cloning/backup

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Now, what I'm trying to do is create an image to deploy onto new ibm laptops using acronis 2016.

Now I thought that was called cloning, but after speaking with support I'm told I want to create a backup?

I don't know why this is so difficult?

We have the same Lenovo laptops being deployed daily to new users. what I want to do is create an Image to use so that I can quickly roll out new laptops using one central image.

What am i doing wrong here!

Ive used acronis in the past and I know it wasnt that hard!' 

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Cloning is meant only for redeploying that image to the exact same image.  Instead, you want to take a full disk image of your source system.  To do this in Acronis utility, you would create a new backup, then click on where it says "entire pc" but instead of selecting "entire pc" select the "disks and partitions" option. You want to make sure to select the entire disk (all partitions) - by default, you will only see some of the partitions, at the bottom, click on "full partiton" list and make sure everything is selected.  Select the destination to save your backup image (an external disk or network drive), select any other configuratoions you want, etc and run the backup.  Once your backup is complete, you then would need to run the offline bootable media builder on any of your deployment systems and push the image back to the internal hard drive.

WARNING!!!!!!! I must advise that this is not a good idea though.  1) unless you have Acronis licenes for all of your deployed systems, if taking a master image of your main pc and doing this from the main Pc you would be deploying unlicensed software.  2) if this is an Active Directory environment, you will be deploying the Same comuter SID and hardware ID to all of your systems.  ATIH does not have SID changing/generalization/sysprep by default... you can manually sysprep your machine from within Windows, but then you need to take your image offline before it ever boots up again.  If you don't care about any of those things, you're good to go. If you need generalization and SID changing, you need one of the Acronis business producrts like Snap Deploy or Acronis 11.5 for desktop.  
 

Backing up disks and partitions