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Backup Failures

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Beginner
Posts: 1
Comments: 1

I am using Acronis True Image 2016. I have yet to creat a backup without getting the error Failed to open data stream. When I click on check for solution the response is there is no solution. I have tried full backup, incremental, files and folders. Absolutely no back up is working. The progress gets to the very end and pops out as a failure. The attached jpg is the error. Drives all check good. Very frustrated. Any help would be appreciated. I am running Win 10 with an external drive for the backup.

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acronis_error.jpg 226.51 KB
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Hello, I would recommend checking the logs to see if there is any more descriptive messages shown there - the logs can be found at C:\ProgramData\Acronis\TrueImageHome\Logs - you may need to change the File and Folder Options to show hidden files and folders if you cannot see this folder in Windows Explorer.

If there are no obvious messages, then the next step would be to uninstall ATIH 2016, run the Acronis Cleanup Tool and then perform a clean install being run as Administrator - ideally you should download a fresh copy of the installation media from your Account on the Acronis web site.

See link below for the cleanup tool.  Note: the tool says it is for ATIH 2015 but works also for 2016.

Beginner
Posts: 1
Comments: 1

Steve thanks for the info. The good log compared to the bad log was identical except for the data stream message on the bad backup logs. Performed the removal and reinstalled and all is well once again.

 

Thanks

Bill Hult