"Cannot find version 9" - stopping backup of version 12!!!

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I run Acronis True Image 2016 to backup my PC to a NAS drive (QNAP TS-412).  I maintain a number of full backup generations as well as 3-4 incrementals per full backup.

I have a problem which crops up over 3 months or so whereby ATI attempts to perform a backup and then complains about not being able to find a version which is a number of generations back.  The files are still there on the NAS and are accessible.  In my current situation, have a full backups of versions 5 through 12 on my NAS but it is complaining that it cannot find Version 9.

Now I can understand that it is possible that an older version such as 9 might become corrupt on the NAS drive.  However (and this is the bit that really irritates me...), why should ATI even care about looking at version 9 when it is trying to perform an incremental on version 12 or a full on version 13?  It isn't even that it is the next version to be deleted (that would be version 5).  Worse still, it won't even just issue a warning ("Hey, I notice version 9 is corrupt, but don't worry, 10, 11, 12 all look okay!"), instead it refuses to conitnue to do ANY backups until version 9 has magically been fixed (if indeed there is a problem with it).

Also, the dialogue box says "Please click Browse and specify its location, or ignore this message".  There is no "Ignore" button, just "Retry", "Cancel" or "Browse...".  Browsing to the file just brings the message up again after 5 seconds.  Cancel cancels the backup attempt.  Retry is the same as browse.  How does one ignore the message but allow the backup to continue?

I am getting fed up with having to delete down and completely recreate my backup strategy when this happens.  Also, this problem existed in ATI 2014 too.  I was hoping it would have been sorted by now.

If anyone can provlde a logical answer to the question in red above, I would be most appreciative.  Better still, if anyone can suggest how to get around this problem (e.g. - tell ATI to delete/forget version 9 from it's repository so I can continue to do normal backups) then you will be my new best friend!

NOTE: I've checked disk space and NAS Share permissions.  Both are okay.
Thanks,
Chris

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version9.png 57.29 KB
Mon, 01/18/2016 - 11:53
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Perhaps your picture did not include them but several files (both full and incremental) appear to be missing.

The program may also be referring Inc B11_S9 rather than Full B9

If there is a fix possible, it would be for you to run a manual validation and respond "ignore" to each prompt and may require many "ignore" responses.

In order for a backup to be Full/incremental backup series to be valid, all pieces (slickes)  must be present. None can be missing.

The BXX S1 is the first and every subsequent S# must be sequential and accounted for.

Each incremental backup contains a siingle data set and not data is NOT repeated in any other incremental backup.  If an incremental is missing, then a piece of the backup is missing and the backup will not create any further backups.

At this pont, your corrective action is to  create a new backup task which has a new task name and I recommend that you also point the new task to a new storage folder or sub-folder so the  old and new backups are not intermixed.

Custom Backup Schemes
https://forum.acronis.com/forum/100416

GH25. Understanding differences between Incremental and Differential backups for data recovery.
GH12. Create Custom Incremental Backup Scheme.
...Keep Full plus 6 Inc per chain. Store/Keep 4 chains. Use whatever number best fits your needs.

Thu, 01/21/2016 - 01:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for the response GH-Storage.

 > Perhaps your picture did not include them but several files (both full and incremental) appear to be missing.

Sorry, I should have included a picture of the entire respository - NOTE that I've listed it in DateModified order (most recent at the top) and it is showing the reepository as it is "as of today" (attached).  

Somehow I managed to get the backups kick-started again yesterday morning and it is done a full backup yesterday and a full backup today (not quite what my backup configuration is but there it is).  It appears to have decided to start backing up from B9 again even though I as prevoiusly at B12.  The B9 corresponds to the error message message I was getting ("could not find version 9").  Because I already have B9/10/11/12 backups in the repo, it has started attaching "-2" to the filenames.

> The program may also be referring Inc B11_S9 rather than Full B9

Wow! I've never considered that but that is worth considering.   I am currently assuming that "version 9" is the B number (generation of Full backup) and not the S number because since the backups have decided to start working again, it has done two full backups as full_B9_S1_V1-2 and full_B10-S1-V1-2 rather than full_B12... or inc_B12_S9...

> If there is a fix possible, it would be for you to run a manual validation and respond "ignore" to each prompt and may require many "ignore" responses.

This isn't something I've tried.  My config is to a validation "Once a month".  By the way, my Backup Scheme is:

  • Incremental
  • Create a full version after every 9 incremental versions
  • Cleanup = Keep size of backup no more than 2TB (enough for lots of full + incs and NAS has 2.8TB of space)
  • Schedule: Mon, Wed, Fri at 09:00

I will try this option next time.

> In order for a backup to be Full/incremental backup series to be valid, all pieces (slickes)  must be present. None can be missing.

By "slickes", you mean "all S numbers under a given B"?  That is how I understand it on the basis that S=Incremental in my current backup scheme.  I still don't believe prevoius full backups (previous generation of B numbers) should be required by as per your first comment, it is ambiguous as to what "version 9" refers to "B" or "S".  S would make more sense, if it hadn't started backing up again at B=9.

> The BXX S1 is the first and every subsequent S# must be sequential and accounted for.

Agreed.

> Each incremental backup contains a siingle data set and not data is NOT repeated in any other incremental backup.  If an incremental is missing, then a piece of the backup is missing and the backup will not create any further backups.

Agreed.

> At this pont, your corrective action is to  create a new backup task which has a new task name and I recommend that you also point the new task to a new storage folder or sub-folder so the  old and new backups are not intermixed.

This is what I've had to do in the past and it is a pain in the neck as it means going through all the config options again and manually deleting down the old repository over the subsequent 2-3 months - and I've been gaving to do this on a six monthly basis when this error occurs.

If there is anything identified as corrupt about a previous full or incremental backup, then I would expect any sane backup software product to increment the B number (Acronis convention) and perform a fresh full backup without any fuss.

> Custom Backup Schemes.. https://forum.acronis.com/forum/100416

> GH25. Understanding differences between Incremental and Differential backups for data recovery.

> GH12. Create Custom Incremental Backup Scheme. 
> ...Keep Full plus 6 Inc per chain. Store/Keep 4 chains. Use whatever number best fits your needs.

I'm familiar with backup schemes concepts as it is part of my day job.

Thanks,
Chris

 

 

 

 

 

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Wed, 01/20/2016 - 14:46
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Posts: 0
Comments: 151

Chris wrote:
If there is anything identified as corrupt about a previous full or incremental backup, then I would expect any sane backup software product to increment the B number (Acronis convention) and perform a fresh full backup without any fuss.

Unfortunately, the action that would be taken by 2016 or before would be to stop with an error message.

Acronis namiing excerpt: wrote:
If you are creating a new backup, and there is already a file with the same name, the program does not delete the old file, but adds to the new file the "-number" suffix, for example, my_documents_inc_b2_s2_v1-2.tib.

There are 5 instances of this happening in your backups and we don't why--except perhaps the consolidation caused by the scheme setting "keep size of backup no more than 2TB".  There have been past reports of the program losing track of the consolidated backups with the not able to find etc... Your log file on those dates may provide some information. I assume you have email notification enabled so you get immediate notifiction of success/failure of each backup at time of running.

Should you need or want to create a new task in the future, I would recommend that  instead of using scheme option "keep size of backup no more than 2TB", that instead, use the scheme option "store no more than 4 version chains", plus enable the option "do not delete" original.

As you seem to average 300GB for each chain of full plus 9 inc; your space requriedments would be

4 keep x 300GB=     `1.2 TB

1 Full keep original =  275GB

plus 275GB  temp need while each full is being created before deletion of oldest chain.

Those settings would need about 1.8GB.  If you wanted to keep more chains, then increase the "store no more than 'n" setting. Each additional chain would need about 300GB.

Backup scheme setting
     Custom/Incremental

     Full plus 9 incremental

     Store no more than 4 recent version chains

     Enable Do not delete original.

---------------------------------------

My reasoning for avoiding the use of a disk limit is the merging or consolidation.  Use a set number of chains to be stored provides info so  you know exactly when that deletion of oldest chaiins will occur and you know exactly what (1 chain) will be deleted each time.  Keeping the original (do not delete original) is outside any automatic deletion. This setting would cause Full B1 to be kept until you manually delete it. Full B2 would begin first chain subject to automatic deletion.

I will I could offer a good reason for your naming issues. The usuaal cause is the target is not available or a temporary loss of target connedtion.

I would consider setting the target to a "no sleep" setting, or a a method of making sure the target is seen before the backup begins.

Good luck.

Thu, 01/21/2016 - 01:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 13

Just to say have same problem. An my NAS is availble. Integral Full every 5, clean after 14.

I often got the error, while working, so I check imedialtey local LAN, all good.

I never had such with Norton, Symantec Ghost.

For the price I expect smooth operation and self healing. If not fund, start new verison.

Fri, 01/29/2016 - 13:17
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 19
Comments: 33

I am constantly getting this error message during validation of the incremental backup. The drive being  used for backup is fine according to chkdsk and all versions are present. I've used 2 different folders on the same drive and get the error, but with different versions eg version 1 instead of version 5,6 or 7 in the other. Browse doens't work. The only option each time is to start a new backup, but, if you can't rely on the backup programme, what is the point of having it?

 

 

Tue, 03/01/2016 - 09:22