Skip to main content

True Image 2014 - Issue with Acronis Cloud and USB-Hard Disk

Thread needs solution

Dear all,

I have 2 seperate issues with my Acronis True Image 2014, which I am not able to solve...

1) Not able to delete Back-Up plan for 30days Acronis Cloud trial

I have used the 30days trial of the Acronis Cloud to back-up a few word files and stuff. However, I am not interested to use it / pay for it and thus would like to delete the back-up plan for this. But this is not possible? When I right-cick on it, the "Delete"-row is greyed out. When I try to edit the back-up setting, I can not save any changes (button "save" is greyed out as well). How to get rid of it? I get error messages on a daily basis, because the back-up plan is of course not able anymore to connect to the Acronis Cloud...

2) Back-Up from NAS to attached USB Hard Disk fails

I back-up most of my stuff on a NAS (Zyxel NSA310s). Attached to this, I have a simple USB-Hard Disk from Toshiba with 500MB. As I have music, photos and a few videos on the NAS, I would like to back-ups these to the USB-HD, but Acronis always sends an error. I try to translate it from German into English:
"Access to the file has been declined (0x40014).
function = WNetAddConnection3W
filename = \\NSA310S
Tag = 0xF35F747B3B21FA6F
Log-in has failed, unknown user name or incorrect password (0xFFF0)
code = 8007052E)
Tag = 0xBD28FDBD64EDB8C3"

I even checked where to enter a username and password in the back-up plan, but did not find a place for this.

Thanks for help!

0 Users found this helpful

Rolandl,

I have a similar NAS setup.  When I attach a USB drive to my NAS, it shows up as a "Folder" on the NAS and it has permissions, just like any of the other folders.  Recommend you log onto your NAS and set the permissions for the USB to the same as the source folder.

Please let us know if this works.

Regards,

FtrPilot

 

I am not sure if I got it right - however the internal HD of the NAS is shared with 4 different network folders / shares: public, photo, video and music. The attached USB-drive is as well shared as a separate network folder / share: Toshiba....

I think they have the same access rights, the shares are displayed in the NAS admin panel as "public", so media players etc. pp may access the files. Is that correct?

I even checked in Acronis the log-in data, you can test the connection in the settings, and it says "OK". But then again - when I manually start the back-up plan for this back-up (back-up the media files on the NAS to the attached USB-HD), I get again the mentioned error. The related knowledge base article for this error is https://kb.acronis.com/content/48578 - does not help me much... :-(

rolandl wrote:
I think they have the same access rights, the shares are displayed in the NAS admin panel as "public", so media players etc. pp may access the files. Is that correct?

Rolandl,  I am not sure that is correct.  In my NAS, I set the permissions for each folder for each NAS user account.  I have 2 screen captures that show how I do that.  Picture 1 is for a NAS shared folder.  Picture 2 is for a Shared USB attached to the NAS.

I don't know what the default is if nothing is checked.  But, if I were experiencing your problem, I would check Read/Write for the user account that ATI is using to log on.

rolandl wrote:
I even checked in Acronis the log-in data, you can test the connection in the settings, and it says "OK". But then again - when I manually start the back-up plan for this back-up (back-up the media files on the NAS to the attached USB-HD), I get again the mentioned error. The related knowledge base article for this error is https://kb.acronis.com/content/48578 - does not help me much... :-(

Testing the connection only confirms log in name and login password are set correctly.  It does not check permissions of the folders.

One thing you could try is to disconnect the USB from your NAS and attach it to your PC, and then try the backup again...You would have to set up a new task.  If the backup succeeds, then you have confirmed that the permissions issue is with the USB.  If the backup fails, then you have permission issues with the folders that are being backed up.

Please let me know if this works.

Regards,

FtrPilot

 

 

Attachment Size
335083-126310.jpg 116.05 KB
335083-126313.jpg 127.65 KB

Hm... I do not know where to find these kind of settings. I have a Zyxel NSA310s.

But interesting - I connected the USB-HD to the PC as proposed, cloned the back-up plan and edited it. I get the same error, so the access rights problem is not related to the back-up target (the USB HD), but to the source medium (the NAS folders / shares).

Same knowledge base arcticle is mentioned in the error message: https://kb.acronis.com/content/48578

Rolandl,

You can download the user manual at:

ftp://ftp.zyxel.com/NSA310S/user_guide/NSA310S_V4.70%20Ed4.pdf

Then take a look at paragraph 17.3.2 Configuring Advanced Share Access

May or may not work, but worth a try.

Wow, that's what I would call hidden.
 I checked the access rights, all 4 shares on the internal HD have the same access rights as the external USB-HD. Basically full access for everyone.

Looks like this is not the reason then.

Unfortunately, I am running out of ideas.

One last thing you could try is to uninstall ATI and reinstall it.  The link below contains the process including a link to download a cleanup utility.  The whole process takes 12 to 15 minutes.

https://kb.acronis.com/content/34876

FtrPilot

No problem, thanks for your help so far anyway. I will try that last hint and let's see what happens.