Hang up on PC shut down
I have Acronis on 2 PC. All seems to work fine. I do backup periodically manually. No schedule set. When I go to shut down my computer it often (not always) says that Acronis is completing tasks and to wait 2 minutes fr=or shut down. Why? How can I stop this. Since I only do manual backups I see no reason to have Acronis running in the background at any time. How do I stop this?
Lets call it well known MIS-behaviour Steve :)
I've been working fine for months with a simple scheduled backup - until I put on 6027 a few days ago. Now I get an irritating ! on the Shut Down button (Win7) and the same Acronis True Image is Terminating Current Operations message afterwards.
My backup job/settings have not changed - the product must have.
If I turn the scheduling off on my backup job, I can get rid of the shutdown message (unlike the OP it seems)- but I can't seem to get rid of the windows update indicator at the moment which has decided to stay on.
I get the fact the product would want to notify me if there was an active backup job running in the background when I try and shutdown, but there isn't, so this is just downright lazy programming to me. It shouldn't be down to users of the product to have to try and manually shut services down which aren't needed in the first place either.
Acronis Support - I think its about time you sorted this out, as it seems there is a long history of irritation on this point, including previous versions judging by all the postings on the subject.
Ian, I understand your comments and frustration with this issue, but I would recommend that you use the Feedback tool (within Help) to make your comments known directly to Acronis Support as that will be more effective than adding a post-script to this post that they are unlikely to see.
On the subject of Windows 7 Update, you may want to check that this is not in the process of trying to upgrade you to Windows 10 - this happened on a friends laptop a few days ago, he turned his back and found Windows 10 install /upgrade in progress and resulted in his laptop being 'bricked'! I had to do a factory restore to recover it with no available backup!
Correction - that message has started coming back even with the scheduling off.
Looks like you might be right about Win 10 - it seemed to start about the same time so just assumed they were linked, but if I hide the win 10 update in windows update, the ! disappears.
I'll use the feedback process as you suggest but if they don't provide the ability to raise a proper support ticket, they really ought to be actively monitoring the forum. Thanks.
Hello Ian,
I'm really sorry to know that you encountered this issue. This issue has very high priority and we expect it to be fixed in the upcoming update.
Thank you,
Am using Acronis True Image 2016. Have 3 PC licrense. Have daily full recurring backups on my Desktop PC of My Pictures, on two different external hard drives, and a weekly backup of my entire hard drive on two ofther external hard disks. All the backups are scheduled for the middle of the night. The daily My Pictures backup should be done before the weekly full backup of the hard drive.
My hard drive's power option is to never turn the computer off (sleep). When I did manual backups and the scheduler service was shut off I did not get this error message upon rebooting. But then, I'd forget to do a backup and weeks would go by before I'd do another one. Had one too many a disaster without a good backup to recover a hard drive, that required a full install of Windows 8.1. Ugh. Don't ever want to do that again.
So when I reboot, I continue to get error message that operations are still in progress and that computer will shut down when its finished. The computer does not shut down, but takes a good 5 - 10 minutes to reboot.
I wish Acronis would fix this. The alternative is to use the Acronis.bat file that several tech sites recommended. I'm not sure if I want to mess with this.
Please advise.
Miriam, as Ekaterina stated in her post above yours, this is a high priority item for Acronis development to fix and is expected that the upcoming update will resolve this issue.
Ditto to Steve. However, if it's pressing, many have resolved this message with doing a clean uninstall and reinstall. I'm not sure if v6027 was the only upgrade of the ATIH product, or if upgrades have come along before that. I've had the best luck with "fresh" Acronis installs - at least when coming from a previous version like 2013, 2014 or 2015. Incremental version updates have not been problematic though when the original version was a clean install (at least for me)
https://forum.acronis.com/forum/113656#comment-334624
Today, when I started Acronis to check upon a failed backup on my PC running Windows 8.1, there was a pop-up message about an available update. I permitted the update that failed twice, but eventually succeeded. The new update is v. 19.0.6571.
When I rebooted the PC there was a message that Acronis Operations are in Progress and once they are terminated in about 2 minutes then the PC can be shut down. This error message was supposed to have been fixed by the previous update. I'm very annoyed about this. I now have to go into Services.msc or in Taskmanager and shut down Acronis each and every time I need to either reboot or shutdown my PC.
P.S. The update installed itself upon the previous Acronis version. I did not download v. 19.0.6571. Also in Acronis v. 19.0.6571 Advanced settings, the checkbox to stop all current operations when I shutdown the PC is checked.
I'm now having to consider looking for alternate backup software where there is better technical support. Direct Acronis Technical support is non-existent, especially when one wants to report a bug in the software. Shame on Acronis.
Miriam Klepper
Miriam, I responded in your other thread with the same post. Are you sure you didn't have backup job running - the message is still valid if backups are actually in progress when you shutdown. The previous issue with the backup message at shutdown was when it occurred with no backups running.
Dear Bobo,
We'd been away for a couple of days for a family member's funeral, so after we'd come home and I'd used the PC for a while and for some reason needed a reboot, that's when the error occurred. After rebooting, I'd noticed that I'd forgotten to reconnect my External Drives before turning on the PC. I saw in Acronis, which of the backups had failed, and it was the one related to a Western Digital hard drive which I'd disconnected when we left home. I never leave any PC equipment on when we go away. I ran the backup manually after reconnecting the WD drive, and after it finished and was validated, I tried a reboot of the PC. It worked fine. No error message. It was the scheduled backup that had failed because the WD drive wasn't connected that led to the error message upon a reboot.
Using this Forum is just as obtuse as trying to get in touch with Acronis whose technical support is non-existent. You have to pay by credit card just to speck to an Acronis tech support person on a single issue. You have to first search to find the Forum topic, but if I went back in and needed to post again, I couldn't find that same Forum topic easily again. I'd gotten an e-mail from Acronis with your post and another user's , but when I clicked on the links it took me to the beginning of the postings on this Forum topic. I had to search thru all the posts before I got to yours so I could reply to you.
The problem with Acronis, is if one schedules a backup and the external drive is not connected, of course the backup fails. However, a reboot or Shutdown of the PC should not be affected. That is a definite bug in the software. Furthermore, once I reconnected the Western Digital Hard Drive, I should not have had to do a manual backup. The software should be smart enough to know that a scheduled backup that had been missed should run automatically when I reconnect the external hard drive. And one shouldn't have to check a box in the software to enable this feature.
At this point I'm pretty disgusted with Acronis sofware. Two times the update downloaded and failed to install. It only worked on the thrid attempt. Acronis should have allowed customers to download the update and install it at one's leisure. I usually save updated to my Downloads folder, then when I want to install an update I right click to install the update with RevoUninstaller, so I can have a record of the install in case something goes wrong and I have to uninstall an update.
If Acronis truly wants to keep its customer base, it should (1) extend the support period, (2) if a customer discovers a software bug, one should be able to telephone Acronis directly, without having to pay with a credit card - there should be another telephone prompt where users could call to inform tech support about a possible bug in the software, (3) Acronis should offer Chat support, so that users could actually chat with a Live Person on a technical issue, and (4) allow customers to download an update and install it at one's leisure.
I would like to get as much information on Macrium Reflect as possible. Does anyone have any screen shots? And I want to know if one could retrieve a file from within a backup using Macrium like one does in Acronis? I mean files that were accidentally deleted, but would still be in a previous backup. In Acronis 2016, one didn't have to Mount the backup drive as a Virtual Drive as in previous versions, one just kept clicking thru folders and subfolders until one reached the file, copied it and then pasted it back into its rightful place on one's hard drive (or in my case on my secondary drive - Drive D:\ - where I store all My Documents, My Pictures, My Videos, etc).
Link to Macrium Video https://www.youtube.com/watch?v=RPMmYDksv50
This is not independent but, there it is.
PS:
I agree with just about everything you just said. Macrium Reflect has many different options, and was bordering on to many for me. How I came to by Ti '16