Dell Latitude E6410

Hello Jerrod!

Welcome to Acronis Forum, thank you for joining.

I think that the best option here will be PXE update - it should resolve the issue. I have sent you the instructions via PM, please let me know in case you didn't get it. I would also appreciate if you could kindly keep me posted regarding the issue state so that I could assist you if needed.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hello, We are having the same issue as above using Dell E6410. What can we do to resolve it?

We are having a similar issue but with the management console, not the PXE server.
The internal NIC is not recognized at all on the Latitude E6410.
We are using the latest build of Snap Deploy, 3.0 build 3329.

We had the same issue with the Latitude D630 and I remember there being a Linux command line fix.

I hope that made sense.
Thanks.

Hello Mike!

Welcome to Acronis Forum!

Sure I will be glad to share a solution with you as well. Could you please kindly check your PM and make sure you received my message with instructions? 

Thank you!

The E6410 seems to have another issue. After imaging it sticks at the "The system is being configured in accordance with specified deployment options (setting the computer identification, network, and DNS settings; changing SID). After the process is complete, the computer will be rebooted." screen. I've let this run for 24 hours with no change. However, if you reboot the machine a couple of times it gets past this screen.

I've tried changing the network settings, machine name & workgroup, and whether the SID is changed or not and get the same results. This only occurs when deploying to the E6410.

Any ideas why it's doing this?

Hello Jerrod!

Thank you for your comment and for reporting about the issue. It looks like our OS Patcher stalls on some update. I'd like to check its log, could you please kindly gather it for me, if possible? 

   1. Please send us a copy of %Windows%\Debug\ folder from the restored system (after boot up) and the logs of Snap Deploy "patcher", the names of which look like "os_patcher[dd.mm.yy].log" and are located in %Windows%\System32\ folder.
   2. If there is a window with message saying that the system is being patched and it prevents you from logging into Windows, then please click on the red "X" to close the window. This should allow you to log into the system.

Please let me know in case something's confusing or you faced any difficulties with gathering the diagnostic information.

Thank you in advance for cooperation!

I will be waiting for news from you.

I just received a shipment of Dell Latitude E6410, and when trying to image them, I get to the screen “Processing, please wait…” , and it sits there.

Is there a fix? I tried to image this pc from PXE and flash drive with the same result. I need help ASAP.

thanks in advance,

Hello Timothy!

Welcome to Acronis Forum, we are glad to greet you here!

Sure I will be glad to assist you with the issue. It is hard to say for sure, but looks like the issue was caused by the lack of drivers, so let's try updating the PXE. I will forward you the instructions with links via PM in a minute. Let me know in case something's confusing you.

Please also keep in mind that in case of an emergency you can contact our Support directly via chat or phone, and they will definitely assist you.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Sorry about the delay. Here are the logs you requested.

Hello Jerrod!

Thank you for the logs collected!

I have carefully checked and found some strange activity. Won't you mind if we check the image you're deploying? 

I would appreciate if you could kindly upload the image to our FTP account alongside with Acronis Info from the target machine. I will forward you the link to FTP in a minute.

This data will help us to identify the exact cause of the problem.

Let us know in case you have any questions or concerns.

Thank you!

I uploaded the Acronis Info. However, uploading a 13gb image that contains all of our license keys isn't an option at this point.

Same problem. E6410 will not boot, acronis cant find NIC. Help!

Same problem. Please help!

Hello all,

Thank you for your posts. I will do my best to assist you.

Jerrod,

I am terribly sorry, but at the moment we will not be able to assist you without the image file that Yana asked from you.

Jason and Shlomi,

I will send you private messages with instructions and download links so that you can update Acronis Snap Deploy 3 bootable components.

Please let me know if you have additional questions.

Thank you.

Could I please get the info to update also for E6410s. Thx

Hello Kevin,

Welcome to our forum and thank you for posting. I will definitely help you with this.

I will send you a private message with instructions for updating your Acronis Snap Deploy 3 PXE Server.

Should you run into any issues or have additional questions, please let me know.

Thank you.

I have a Dell Latitude E6510 experiencing the same issues. Could you please send the info for updating the Acronis Snap Deploy 3 Server and PXE server? Thank You.
-Tom

I also have the same issue with the Dell E6410 if anyone can help

Hello Tom and Adam,

Thank you for your messages. I will definitely help you with this.

After posting this message I will send you a PM with instructions.

In case you have additional questions, please let me know.

Thank you.

I also have an issue with the E6410. It seems to PXE boot fine but when i try to create a master image and specify a network directory it never prompts me for my network credentials, it just says that i do not have permission to access the specified directory. I enabled auditing on the network share i am trying to send the image to and it never tries to access it. Is this from the same root cause? Why do you have to PM everyone? It seems terribly inefficient and frustrating for both parties.

Hi,

i've just received a shipment of Dell E6410s and am also encountering the issue with pxe server not recognizing the NIC. if i press on, it just stays on the "processing. please wait... " screen.

please send me the fix you've sent others as well. thanks

Anton,
The updates do indeed work with the Dell Latitude E6510's. Thank You.

Hello all,

Thank you for your posts. I will do my best to assist you.

Kevin,

Please accept my apologies for the inconvenience. The reason we have to use private messages is because this requires generating unique links for each case, and this is sensitive information. Also, the Acronis bootable components are updated more often than the software, but I assure you, that the next build of Acronis Snap Deploy 3 will have them too. I also do not think that updating the PXE server will resolve this specific issue. I found your closed support case related to this and it is shown as resolved. I would really appreciate if you can update me about this problem.

Mark,

I will send you a private message with the relevant information.

Tom,

Thank you very much for the follow-up and I am happy that the issue is resolved.

If you need additional assistance please let me know.

Thank you.

Same problem. E6510 will not boot, acronis cant find NIC. Help!

Hello Melanie,

Thank you for your post.

I will definitely help you with this. I will send you a private message with the relevant instructions.

Please let me know if you have additional questions.

Thank you.

I had forgotten about that case. it was only resolved by me wiping and rebuilding the server running snap deploy. It was ok to do that at the time because i was switching from an eval version to a licensed version and did not have anything deployed. I did upgrade to the most recent release yesterday when i tried to create a master image of the e6410 and it failed with the unable to load Linux kernel message. I found a forum message specifying that you had to make sure the bios wasn't set to raid for sata so i changed that and i no longer received the kernel message but i started having the networking issues. I guess it has something to do with upgrading the snapdeploy software. The share being saved to is on the snapdeploy server and has not changed. I have been deploying using snapdeploy and capturing images to that share for a few months now.

Hello again Kevin,

Thank you for replying.

I believe the best way to proceed and troubleshoot this problem would be to update the PXE server and try the latest version of our bootable CDs. If the issue persists, I will help you resolve it.

Check your private messages please, I will send you all the necessary information.

Please let me know if you have additional questions.

Thank you.

I am also having a similar issue. We just received in the E6410 and I am unable to image the pc using ghost. The NIC is not recognized when booting from a CD.

Any help would be great.
Barb

Hello Barb Dosier,

Thank you for your post. I will do my best to assist you.

Unfortunately, I was not able to find any registered products under your Acronis web-account. If you can send me a private message with a serial number or any other purchase confirmation I will be able to generate the unique links for you from which you can download the latest version of our bootable CD. Alternatively, you can download the bootable CD from another Acronis account, if you have one. Please check this article for instructions.

You can also use this Knowledge Base article for help regarding registering our products on our website.

Just in case, I will send you a private message with instructions for updating the PXE server, in case you use it as well.

Please let me know if you have additional questions.

Thank you.

I am unable to create a master image for the Latitude E6410 on a network drive as the NIC is not recognized by the bootable media. I am able to create an image on a USB drive, but this is not ideal. Please send me any information with a fix.

Thank you.

Hello Keith!

Welcome to our Forum, we're glad you joined us!

Have you tried downloading the latest Bootable Media from your account?

Usually it helps to resolve the issue.

Should the problem persist, please let us know, we will offer you an alternative solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

When can we expect to see a global update to the bootable media? October 8, 2009 was a long time ago. I now have a Dell T1500 desktop which does not detect a nic.

Hi Tom!

Actually it is sometimes updated without time change, so currently you should have the latest build uploaded.

As far as I understood it still failes to recognise your NIC, so let's try updating the PXE alongside with the bootable media using our latest patches. I will send you the instructions via PM in a minute. Please follow the instructions mentioned and check whether the issues persists.

Please let us know whether this solution helped!

Should you have any concerns or questions - don't hesitate to ask, we will be glad to help!

Thank you!

Okay, just got in a load of the E6410s. Now I need whatever it is you are sending. I don't know what PXE is, but I'm pretty sure I am not using it.
thank you

Same problem. E6410 will not boot, acronis cant find NIC. Help!

Hello guys!

Sure I'll send you the information in a minute. Let me know in case the issue persists.

Thank you!

Done.

Hello - I am afraid I too have a batch of 6510 machines and am having the same issue - could you please provide me with the update?
...ian

Can you also PM me with the PXE update instructions?

Hello all!

Thank you for your comments!

Tom, was the solution offered useful for you, does the software work as advertised?

Ian, John, welcome to our Forum, it's good to have you with us! Please check your PM in five minutes, the instructions should be there.

Thank you.

Hello,
We are having the same issue can you please provide a fix for this.

Thank you

Thank you, Yana. The uploads worked!

Hello all,

Thank you for your posts. I will do my best to assist you.

Janelle, thank you for the update. I am happy that it worked!

Edward,

I will send you a private message with the relevant information.

Please let me know if you need additional assistance.

Thank you.

I also get Dell Latitude E6510, E6410 and E4310 laptops and have the same problems as the others with True Image Workstation Echo Bootable Disk not recognizing Dell's NIC. Have also tried using an USB NIC and that does not work either. Can you send me the instructions to resolve issue?

Hello Vincent!

Welcome to our Forum, it's nice you joined us! I will surely be glad to help you.

I'm going to send you the links to updated bootable media built on another loader and will appreciate if you could test it to see whether the issue persists.

Should it be present, please gather

1. Windows System Information from the target machine if possible
2. Acronis Linux Report from the Acronis Bootable Rescue Media

Send this information to us: it will help us to identify what exact driver is missing. As soon as we know where the glitch is, we will build a new media for you.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you! I will be looking forward for you reply.

Hi Yana,

I'm having the same issues described on this forum with a Latitude E6510 but in my case I downloaded the latest Bootable media and in the Master Image Creator I can see my network shares but trying to browse to a shared folder to store the image, I keep getting the login dialog and it keeps rejecting the username and password even though it accepts them initially when I first click on the server name. Any idea if this is a related issue?

thanks,
Adham

Hello Adham,

Thank you for posting. I will be glad to help you.

From the description of the issue it appears it is caused by digitally signed communications in Windows. The digitally signed communications  policy prevents the user from accessing the share.

I would appreciate if you can check the solution described in this Knowledge Base article and get back to me in case you have additional questions.

Thank you.

Yana

Thank you for the link for the bootable media. It worked. One thing is a problem though and this may explain Adham's issue, the post after mine. I have found that several keys on the keyboard do not work on the E6510 using the TrueImage bootable disk. I noticed this previously but was not an issue because the NIC was not recognized so I couldn't make it any further than that anyhow. What I have found are the following keys are inoperable Z,X,C,V,M,,,.,and the ENTER key. Truely bizarre. I hooked up an external USB keyboard and that works fine for the installation of the image. I expected that when I got Windows image installed and any drivers installed that the issue would resolve itself, but no, even after most of the drivers are updated those keys still do not workCaps Lock or no Caps Lock. I noticed this on another E6510, so I know it is not just this computer. On the previous one a fresh installation of Windows and keyboard works fine. A call to Dell Tech Support for this one, but thought I would mention it.

Vince Parro

Hello Vincent,

Thank you for your post. I will do my best to assist you.

This is indeed a rather strange issue, with certain keys not working in our Acronis True Image Echo Workstation recovery CD build 8398.

I have checked our internal resources and found no related issues to this.

Have you tried using Acronis Backup and Recovery 10 recovery CD? Does it have the same issue?

Please let me know if you have additional questions.

Thank you.

Hello Anton,

But why would this issue only happen on the E6510? Using the same boot media works fine on other hardware. Also I doubt our Active Directory admin will allow the workaround suggested in the KB article (disabling the digitally signed communications requirements) because of security implications. Is there a newer version of the bootable media than the one currently on the site? Or any other suggestions?

thanks,
Adham