Skip to main content

How to get "install"

Thread needs solution

I did an online buy of True Image 2016 for 3 computers, and I have the KEY.

Where do I download the non-trial program? Or, do I download the web trial version and put key in, which I can't find the place to put it.

How come I can't get CHAT support???? Is that not available for me? I have no chat or phone support and I just bought this 3 months ago. I had to have a delay needing to install and use. So, I lose all my other support? Why not do as so many others do and provide 30 days support UPON FIRST PHONE CALL?

PLUS ... I'm also trying to transfer (true clone w/operating system) from laptop HD to SSD. I saw where Acronis Migrate is discontinued because it is build in to latest True Image versions?

Are there directions for how to do this?

PLEASE HELP.

0 Users found this helpful

Wally,

Since you bought on-line, you should have an Acronis account.  Log into your account, and you should be able to download the latest version of ATI 2016 from within your account. 

With ATI 2016 you will be able to clone your laptop HDD to your new SSD...  Here's a link on cloning...please note there is a special section on cloning for laptops.

https://kb.acronis.com/content/56634

 

To answer your other question about chat.  Currently full support is offered for 30 days.  Licensing/account issues are always supported and so are recovery issues.

18623: How to get Technical Support: Tips, Tricks and Useful Information

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat

I click on MY ACCOUNT, and I cannot find any link or path to finding ATI 2016. Where is it????

Ok, I found it, but had to go to my account through another path. I assume since the trial-created files and the full version are both 2016 they will work together.

Glad you found the download...and yes, anything you created with the trial version will work with the full version.