Several Errors - Can't complete backup
Hi everyone. Any help here would be greatly appreciated. I get three errors consistently over the last week, after having run successful backups for months. I've made no system changes. The main error is "Failed to read data from the disk". There are three errors under that:
Failed to read the snapshot 0x10C45A. Error_Code=Af4BAQBlRgkRcOu1ZUZhaWxlZCB0byByZWFkIGRhdGEgZnJvbSB0aGUgZGlzay4AJG1vZHVsZQBOAAAAAAAAAAAAWsQQALeeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAkbW9kdWxlAE4AAAAAAAAAAAAJAAAArFK4KnvLqgJVbmtub3duIHN0YXR1cy4AY29kZQBOFQAAAAAAAAAkbW9kdWxlAE4AAAAAAAAAAADw/wAA9LjtZL39KL1UaGUgZGV2aWNlIGlzIG5vdCByZWFkeQBjb2RlAE4VAAeAAAAAACRtb2R1bGUATgAAAAAAAAAAAA==
event id=13; level=4; module=16; code=50266; time=1459946944 (Date/Time) 4/6/2016 8:49:04 AM
message=Failed to read the snapshot.; line_tag=0x3FEC04E376B89EB7
Unknown status 0x9. Error_Code=AfYBAQAARwkRcOu1ZVJlYWQgZXJyb3IAJG1vZHVsZQBOAAAAAAAAAAAAAwAHACRQ7HQs2oHfUmVhZCBlcnJvcgAkbW9kdWxlAE4AAAAAAAAAAABaxBAAt564duME7D9GYWlsZWQgdG8gcmVhZCB0aGUgc25hcHNob3QuACRtb2R1bGUATgAAAAAAAAAAAAkAAACsUrgqe8uqAlVua25vd24gc3RhdHVzLgBjb2RlAE4VAAAAAAAAACRtb2R1bGUATgAAAAAAAAAAAPD/AAD0uO1kvf0ovVRoZSBkZXZpY2UgaXMgbm90IHJlYWR5AGNvZGUAThUAB4AAAAAAJG1vZHVsZQBOAAAAAAAAAAAA
event id=17; level=4; module=7; code=3; time=1459947544 (Date/Time) 4/6/2016 8:59:04 AM
message=Read error; line_tag=0xDF81DA2C74EC5024
The device is not ready 0xFFF0. Error_Code=AfYBAQAARwkRcOu1ZVJlYWQgZXJyb3IAJG1vZHVsZQBOAAAAAAAAAAAAAwAHACRQ7HQs2oHfUmVhZCBlcnJvcgAkbW9kdWxlAE4AAAAAAAAAAABaxBAAt564duME7D9GYWlsZWQgdG8gcmVhZCB0aGUgc25hcHNob3QuACRtb2R1bGUATgAAAAAAAAAAAAkAAACsUrgqe8uqAlVua25vd24gc3RhdHVzLgBjb2RlAE4VAAAAAAAAACRtb2R1bGUATgAAAAAAAAAAAPD/AAD0uO1kvf0ovVRoZSBkZXZpY2UgaXMgbm90IHJlYWR5AGNvZGUAThUAB4AAAAAAJG1vZHVsZQBOAAAAAAAAAAAA
event id=17; level=4; module=7; code=3; time=1459947544 (Date/Time) 4/6/2016 8:59:04 AM
message=Read error; line_tag=0xDF81DA2C74EC5024
I make sure to access the external drive before that backup runs, so I know the drive is awake. I have run a full system check and performed an optimization. On Windows 10. I've deleted the old backup configuration and created a new one. Have not reinstalled True Image. If you have any advice, I'd sure appreciate it!


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Thank you Steve. I'll look into the VVS and get back with tomorrow. I'm also happy to post the full log. Just didn't realize it was all useful.
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If you have Windows restore points active you might try deleting a few of the older ones. This will free up some space for VSS to create a snapshot.
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This problem is resolved. I reinstalled the program and deleted the base backup, and it's now running with no problem. Sometimes the solution is simple! Thanks for your advice.
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