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WinPE Rescue Media builder fails

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Running Windows 10 Home x64 with TI 2016 (build 6027) and Windows ADK for Windows 10, Version 1511

When I run Rescue Media builder and select WinPE-based media with Acronis plug-in, I get:

Choose media destination [I select ‘ISO file’ and give a name and location to save it]

The builder gives a summary page; I then hit Proceed

 

The builder then gives:

Mounting .wim file

Updating .wim file contents

Failed to create bootable media

Failed to copy the product files

Looks identical to the error reported for TI 2015 in post 79042. However, there IS a WinPE.zip at C:\Program Files (x86)\Acronis\TrueImageHome\BartPE

I get the same error whether I choose .ISO or .WIM

 

Any ideas pls?

 

PS: I now note, incidentally, that ADK V1511 (the current version) has a MSoft hotfix available to correct another fatal bug that occurs when the resulting WinPE image is booted (" Windows PE initialization failed with error code 0x80220014 ") that would make running the Rescue Media Builder with WinPE (as distributed, without  the hotfix) a bit pointless....     MSoft KB3143760 refers.

If this is correct, it perhaps needs a forum Sticky to warn intending users.

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I thought that I had better do some tests before replying to your post, including checking which version of the Windows ADK I have installed and that buidling the WinPE rescue media was still working OK for me.

I checked the Windows 10 ADK and this was the 1511 version (from November 2015) on both systems checked.

On one of my systems, a Lenovo desktop, I got exactly the same error as you wrote about which showed the following entries in the MediaBuilder log file:

ID Level Module Code Time Stamp Message
1 2 24 0 1460128782 Bootable media type: WinPE-based media with Acronis plug-in Target media: WIM file Image location: D:\Backup\AcronisBootablePEMedia.wim
2 2 24 0 1460128782 Copying source .wim file...
3 2 24 0 1460128790 Mounting .wim file...
4 2 24 0 1460128832 Updating .wim file contents...
5 4 24 0 1460128856 Error 0x180023: Failed to copy the product files. | line info: 0xaa76ebb96e71528b | $module: 0x0 | | error 0x18001a: An internal error occurred. | line info: 0xaa76ebb96e714eec | $module: 0x0 | | error 0x18001a: An internal error occurred. | line info: 0xaa76ebb96e714ed9 | $module: 0x0

This error was given on this particular system regardless of the type of Windows PE rescue media I attempted to create.

I tested the same actions on a second Windows 10 laptop and all worked fine!

I was able to resolve this issue by doing the following actions on the desktop system.

Uninstalled Acronis 2016 Universal Restore, Addons and True Image.
Uninstalled the Microsoft Windows ADK version 1511.
Ran the Acronis Cleanup Tool (link in my signature below).
Rebooted the system for good measure as requested by the Acronis Cleanup Tool.

Performed a clean install of ATIH 2016 build 6027, then the 2016 Addons followed by the Windows 10 ADK - the addons and Windows ADK were as prompted from within the Media Builder tool, clicking on the download links provided and installing each in turn.

I then tested the Windows PE media builder and this time it succeeded first time as shown in the new Media Builder log below:

ID Level Module Code Time Stamp Message
1 2 24 0 1460138817 Bootable media type: WinPE-based media with Acronis plug-in Target media: ISO file Image location: D:\Backup\AcronisBootablePEMedia.iso
2 2 24 0 1460138817 Adding MS loader...
3 2 24 0 1460138817 Copying source .wim file...
4 2 24 0 1460138818 Mounting .wim file...
5 2 24 0 1460138861 Updating .wim file contents...
6 2 24 0 1460138873 Updating registry...
7 2 24 0 1460138874 Updating files...
8 2 24 0 1460138874 Updating regional settings...
9 2 24 0 1460138874 Saving wim file...
10 2 24 0 1460138952 Building ISO image...
11 2 24 0 1460138976 The operation has completed.

Having been able to successfully produce the WinPE media, I then reinstalled the ATIH 2016 Universal Restore program and retested that all was still OK - it was.

Many thanks for tests and most useful post Steve. I had uninstalled and reinstalled TI but hadn't run the Cleanup tool - so will have another go.

And re the MSoft ADK bug and hotfix I mentioned as an aside, are you running with the hotfix installed ? (and if not do your WinPEs boot successfully ?)

Best - Max

Max, sorry for delay in getting back - have checked and I do not have the KB3143760 hotfix for the MS ADK installed and this isn't being offered by Windows Update on my Win 10 systems.

I have done a boot from the WinPE media and all is looking fine so the bug fix doesn't look to be needed on my box.

Decomplexity.  Same for me as Steve.  I would remove the Acronsi media add-on (not the main application) from Acronis on your system and the Win10 ADK as well.  Reboot.  Then reinstall the media add-in, making sure you have the latest version avaialble downloaded from your account.  Run it by right clicking the installer and "run as administrator" even if logged in as admin already.  Then, instead of using the link from the media-add on builder for the Win 10 ADK, use the one in signature below for ADK 10.1 - it's the most current and working fine on 3 systems for me.  Download and install the ADK.  Reboot when done and then try the medail builder again. 

Thanks Steve and Bobbo.

Incidentally, I hadn't realised that the Media Builder was a separately installable (and de-installable) module or that it had its own log!

I will report back on this post when I have followed your joint suggestions

Max

Hi Max, the Acronis media addons module is purely to provide the support for building the WinPE media, it is not required if only using the standard Linux based rescue media.  The separate log is useful to check what is happening.

 

Following Bobbo's recommendations worked - thank you.

I have yet to boot the ISO DVD but intend to do a trial restore on to a spare disk to check if the known Win PE problem with MSoft ADK V 1511 (see MSoft's KB3143760) occurs in practice.

I have now booted the WinPE-based ISO and done an all-partitions recovery to a spare disk. The result booted into Win10 as normal.

I then repartitioned the disk using the repartition feature of TI recovery, did another restore, and this Win10 was fine as well. 

decomplexity, glad to hear it. Looks like the new version that came out on Monday has most of the drivers in the default Linux media as well.  It also looks like the media builder for WinPE is now included with the install too!  If your WinPE is working now though, probably no need to go back and build the new LInux bootable media, but might not hurt to have a copy of both (just in case).