Open Support ticket [Case 01065982] 0x001703EE read error or metadata content is corrupted [ ref:00D3Zcb.5005BXid0:ref
I had opened a ticket with Acronis support a few weeks ago. [Case 01065982] I am having trouble with Online Backup that I used to load 79GB of data to Acronis site. Then the Online interface portion in the main ATIM2011 and the stand alone Acronis Online Backup tools started to get a metadata error.
[Case 01065982] 0x001703EE read error or metadata content is corrupted [ ref:00D3Zcb.5005BXid0:ref ]
Vikas from Tech support had no clue what to do and said he needed to get higher level folks involved. I went along with that hoping for resolution. Now I rarely ever need to talk on the phone to solve my own tech support problems, using web resources very sufficiently. But in this case I sent in a medium urgency ticket, and we are talking weeks now. I got responses with 4 to 5 days between emails. I was very responsive to all their requests, granting permission to view my machine (not something i take lightly), sending in FTPs of info, pings, tracerts, etc.
As a new user of Acronis Online Backup service, which has a problem I should be able to get sufficient technical advice.
I have always loved Acronis products and if you look you will see i have purchased many upgrades across the years and recommended this to many of my clients ;-(
Given my own experiences, I think the Acronis TIH 2011 Online Backup product is buggy and not reliable.
I recently shut down my JungleDisk + S3 setup, right after installing Acronis' online backup. That may have been a mistake as that was bullet proof if not more expensive alternative. I am now researching other online backup services. Over the years i blew off the vapid tech support complainers i saw out on Wilders TEch support site, as jaded untechy users. Now i am one of those, based on the treatment i am getting.
Does anyone know how to contact tech support via phone without first supplying a credit card. I used the online chat feature on afternoon, and the person in India had no clue what i was talking about. She just clammed up and refused to respond when i asked for a supervisor. I should publish the exhange as it was a Dilbert exchange for sure. As for Vikas, he was a nice fellow -- but have not heard anything from him after our email and phone calls. Has anyone got any experience like my situation of unresolved tech support? I would like to know how to request a full refund for the online backup service portion, since the product is unusable and what good is a backup system you don't trust 100%. - Jim

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I have this same situation now with TI 2016a. I guess they never came back with any answer.
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Please open a new post in the Acronis True Image 2016 Forum for this problem and provide more specific details of what exactly you are seeing , plus provide copies of the log files associated with the problem.
Please download a copy of the Service Log File Viewer app which will help you in finding the correct log files and to identify any more specific error messages that might be being given.
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Not sure why it failed with this error, but when I went to the online dashboard and tried to look at my backup, it said the server wasn't available. I contacted Acronis via chat and they say this is a known problem and that they are working on it.
Regards
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