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11617: Acronis True Image Home 2010 Cannot Start and Prompts for Reboot Continuously after Installation of Acronis Disk Director

Thread needs solution

Good morning.

I'm having the problem described by http://kb.acronis.com/content/11617 -- "11617: Acronis True Image Home 2010 Cannot Start and Prompts for Reboot Continuously after Installation of Acronis Disk Director 11 Home". I tried both fixes listed at the URL and I am still experiencing the problem.

Additional information:
(1) I'm running Windows 7 Professional 64-bit.
(2) I rebooted after deleting the registry subkey. I verified that they key was still gone. I tried to start TIH 2010. Got the error. Refreshed the registry editor and see that TIH had recreated the registry subkey.
(3) I was a beta tester for ADD 11.

Bill

0 Users found this helpful

Hello Bill,

We are terribly sorry for the difficulties you have experienced.

The issue is being discussed currently at this form thread, so I'm closing this one.

Please collect the required information and submit a request to support.

If there will be any additional questions please submit them at this thread.

Thank you.