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Acronis B&R - UR for Dell R710

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I am attempting to use Acronis Backup and Recovery with Universal Restore to restore and Windows 2003 image to a Dell R710. The restore is successful however, the universal restore does not properly install the Broadcom 5709C or the Intel 5500 chipset drivers.

I have attempted to use every possible driver I can find without success. Has anyone else had the same issue and have you overcome it?

After windows starts, I can install the network driver manually and one thing to note is that it prompts to install the driver even though it is not digitally signed. I suspect that UR is not installing it because it is not digitally signed. Does anyone know if a signed driver for the 5709C network card exists?

Lastly, I can install the system interrupt controller (342e) within windows after it boots using the Intel 5500 driver. I do receive warnings after the image restore is complete that contains some messages regarding NO_DRV. I attempted to set the registry permissions, recreate and restore the image as I found in another post in the forum but that did not work. I suspect that it has something to do with the following line I found in a 5500 driver file: %PCI\VEN_8086&DEV_342e.DeviceDesc%=NO_DRV

Does anyone have some insight or guidance? I can attach screen shots and the log file if it would be helpful. Thanks.

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Hello Rob!

Welcome to our Forum, we're glad you joined us! I completely understand your concern and will be glad to assist you.

I regret to inform you that network card drivers are not supposed to get installed during the process of restoring with Acronis Universal Restore. In order to successfully restore the system we advise to specify only mass storage device drivers (chipset, RAID/SCSI controller...). The best way to obtain the drivers we would advise you to contact the vendor of the hardware.

NO_DRV error indicates that Acronis Universal Restore cannot find the required driver. If you could specify to me the entire error, I could try to identify what driver of what hardware it needs.

I would also suggest you to take a look at the Acronis Universal Restore Guide which contains step-by-step screenshots, you may find it useful.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Yana,

Thank you for your response.

My confusion about the network drivers comes from the universal restore screen as it states that it will search for mass storage and network drivers. Please see my attached screen shot taken from the image in section 12 of the guide you suggested above. I would love to have all the drivers installed because it would greatly simplify my disaster recovery plan.

As for the Intel 5500 drivers, I have attached the Acronis log file and a screen shot for the driver after it is installed in Windows. If you have an article that explains the driver selection process, it might help me understand what I might be doing wrong. The errors are not clear to me and Acronis does not seem to log the steps with much detail.

I have attempted to use drivers from here: http://downloadcenter.intel.com/detail_desc.aspx?agr=&ProductID=&DwnldI… and from the Dell support site however the result has been the same.

Thank you again for your assistance.

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