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Acronis True Image 2016, Build 6569...failed to deploy task...

Thread needs solution

Failed to deploy task

Latest Build (6569)

Registered Version

OS: WIN 7 64 Bit Pro

Media External Hard Drive

Fully Updated WIN 7 64 Bit Pro

How can I fix this? I have rebooted many times...

I tried to use the scheduler2_starter (exe), it says the acronis: service has started...

 

Attachment Size
acronis_error_message.jpg 62.31 KB
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Hello Kevin, thank you for the information already provided but we will need some more details from you please.

Is this a new backup task that has just started giving this issue?

Is this an existing task that has previously run without problems over a period of time?

Did this problem only start after upgrading to build 6569?

How was the 6569 upgrade done, i.e. was this done from the GUI prompt to say an upgrade was available, or did you download the upgrade yourself from your Acronis Account and install it separately?

Please download a copy of the Log File Viewer App from this forum and use this to check the logs associated with this failing task - post a copy to the forum to let us help you understand them if needed.

Note: there have been a number of users reporting problems after the 6559 and 6569 upgrades with various different symptoms and where the remedy was to perform a clean install of the latest build 6569 version, but we can cover that when we have more information.

Steve, Thank you for youre reply.

I have answered your questions below.

Is this a new backup task that has just started giving this issue? Yes

Is this an existing task that has previously run without problems over a period of time? No, new installation

Did this problem only start after upgrading to build 6569? No upgrade this was the installation since my recent purchase of this week.

How was the 6569 upgrade done, i.e. was this done from the GUI prompt to say an upgrade was available, or did you download the upgrade yourself from your Acronis Account and install it separately? I purchased Acronis and the resulting version was 6559

Please download a copy of the Log File Viewer App from this forum and use this to check the logs associated with this failing task - post a copy to the forum to let us help you understand them if needed. Done. The Log file is attached. I find that there are many log files (How do I know which one to select?) I chose the first one with the current date and time.

Note: there have been a number of users reporting problems after the 6559 and 6569 upgrades with various different symptoms and where the remedy was to perform a clean install of the latest build 6569 version, but we can cover that when we have more information.

I am open to suggestions indeed, I am surprised by the population of issues seen in the forum.

Thank you for your help,

Kevin

 

Attachment Size
355114-128686.log 2.34 KB

Uploading new Log files...just to make sure I load them all.

Please let me know if you get these files in good order.

 

Attachment Size
355116-128689.log 117 bytes
355116-128692.log 6.01 KB
355116-128695.log 2.34 KB

I have a similar problem but my installation is an old one that has been updated.

When I try to run the file backup, it does not move beyond "calculating time required".  If I then try to stop the application it just goes to "processing".  This has only happened since updating to build 6569.

Hello Kevin,

Thank you for the Console logs, there is one particular message being reported that may be relevant here:

task_name=Failed to start backup 'WDC WD1003FZEX-00MK2A0'.
Start= 05/05/2016 05:02:42
id=1; level=4; module=100; code=571; date/time=05/05/2016 05:02:42
          message=Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings

Please see KB document: 46430: Acronis Software: Making Acronis Products Compatible with Antivirus Software

Acronis operates at a very low system level in order to do what it does therefore cannot work if blocked by security programs such as Antivirus or Firewalls.

If that doesn't help, please check that ATIH has been installed by an Administrator account - the program icon should show a shield symbol to denote it runs with Administrator privileges.

You may also want to zip up all the logs from C:\ProgramData\Acronis\TrueImageHome\Logs folder and attach the zip file to the forum.

I am using Norton Security Version 22.6.0.142, I am not sure how I can allow Acronis to not be affected by the antivirus if that is in fact happening.

I have attached (zipped) the process log files for your review.

I am the admin I installed ATI_2016 6569.

I program icon does show the shield image (I am aware of what the symbol means).

 

Attachment Size
355494-128719.zip 22.52 KB

Kevin, thank you for the log files zip.  I see the following:

id=1; level=4; module=100; code=571; date/time=06/05/2016 03:38:18
          message=Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings.; line_tag=0xDB369304F624A40B
id=2; level=4; module=144; code=11; date/time=06/05/2016 03:38:18
          message=Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings.; line_tag=0x96EDAB22042DCEB6; hide=1
id=3; level=4; module=9; code=60; date/time=06/05/2016 03:38:18
          message=Deployment has failed: An error occurred while updating the task.; line_tag=0x454C4817967CB8E3; hide=1
id=4; level=4; module=9; code=2024; date/time=06/05/2016 03:38:18
          message=The request to Scheduler has an invalid length.; line_tag=0x9E5D09F7DA87D19; hide=1

The 'error while updating the task' would seem to cause the subsequent 'request to Scheduler has an invalid length' and to me suggests that something is blocking Acronis from working with the task script or database files?

I also do not see any service_ log files in the zip collection which suggests that Acronis is not getting far enough to create an active backup task which would generate these logs, which would be explained by the 'Failed to deploy task' error messages.

See web page: Excluding a file or a folder from scans from the Norton web site or Cannot find how to exclude files and folders from scan

Steve, Thank you for your help.

Solved.

01) Uninstall

02) Reboot

03) Delete all old Acronis files

04) Reinstall Acronis

05) Edit Preferences in Norton Internet Security (which is not shown in detail in the link you shared) add all ATI2016 sub exe files

06) Reboot

07) Run ATI2016 - success

08) Test and Verify backup the hardway

09) Create a clone of the master drive

*** Happy ***

Thank you again!

 

 

 

Kevin, thank you for the feedback, glad the problem is resolved.