One click backup will not launch

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Beginner
Posts: 1
Comments: 1

One click backup will not work.

I tried acronis support because one click back up does not launch from with true image home. All other functions seem to work fine, just not 1 click backup. Here is the quoted text describing the problem from the chat transcript conversation:

"I start Acronis True Image Home 2010; Click Tools & Utilities -> One-Click Backup, nothing happens."

I went through acronis support, chased them up, sent the screen shot and log files to them, and after they escalated the case and waited a week, they came back to me with the following solution:

"Please check if you set up One Click backup - run True Image and go to Tools&Utilities -> One Click Backup and make sure you have correct settings there. "

Obviously I cant do this.

I have followed their full instructions for uninstalling Acronis using clean up utility:
"clean up utility which will remove all its traces from your system and then reinstall it. Please refer to the following link to run clean up utility: http://kb.acronis.com/content/7533 "

I have downloaded the latest version and reinstalled following these instructions:

"please download the Acronis software from the following link, its the most updated installation file we have: http://download.acronis.com/sl/nbifznsjhcdvxfedscfl/TrueImage2010.7046_… "

I've checked the services are running and installed the latest snapAPI following their instructions.

I am at a complete loss, anyone any suggestions what I can do? I dont really one to clean install windows from scratch. I'm running windows XP SP3, 32bit.

Thu, 07/01/2010 - 07:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello Philip,

Please accept our apologies for the difficulties you've experienced with our software.

Since you've already opened a support case #00786990 it is preferable that we'll continue investigating the issue in it. We'll surely help you and resolve the issue.

Please reply to this thread if you have any additional questions.

Thank you.

Tue, 07/06/2010 - 07:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 15

Hello,

I am having exactly the same problem wiht Acronis True Image Home 2010 as the original poster. When I try to run One-Click Backup absolutely nothing happens. Not a deal breaker as I would not probably use one-click backup anyway, but curious, do we have an official answer to this problem?

Tue, 11/23/2010 - 18:17