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Recovery under WIN 7

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I backed up some data files on a computer under Win-XP. When I tried to recover the same data onto another computer under Win 7, I got an Acronis error message that the file format is not compatible.

I need a solution to this problem. Help!

Zafi

0 Users found this helpful

Hello Zafi,

Let me assist you.

I've just checked our issue tracker and have found that we've never been able to reproduce such issue.

Could you please clarify a few things?

  • What is the kind of data you've tried to restore (images/videos/music/etc.)?
  • Did you try to restore the image within Windows or under Acronis Rescue Media?
  • Could you please create a screen shot of the error message and attach it to your reply to this thread?

As a possible workaround try to restore the required data using a bootable CD. You can find more information on how to create it at the Chapter 15 of the User's Guide.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.