Upgrading from TI 2014 to TI2016
Currently using TI 2014 on a Windows 7 system. I purchased a special TI 2016 offer a few months ago (5) for one upgrade license and one full license.
I will be using the full license on my laptop. I would like to use the upgrade license on my desktop system which currently has TI 2014 installed before I uprade the system to Windows 10.
I have downloaded the installation file but have a couple of questions.
- Do I need to uninstall the current TI 2014 before installing TI 2016?
- If I need to uninstall TI 2014 is there anyway to keep or export my current backup settings to be able to use them in TI 2016?
- I have the product key for the upgrade and assume I would just enter that during the install. Do I need to also enter the existing TI 2014 product key during this process?
Thanks for the reply. Pretty much what I assumed.
I checked out the link to the kb 48668 article. It states it is for TI 2016, TI 2015 and TI Small Office. No mention of TI 2014. Will it work for TI 2014? I also noticed this alert section: (!) If you have other Acronis products installed, the utility will damage their installation. I have Disk Director 12 installed. Will the cleanup utility effect it?
Would like to clarify your instructions. Should I use the Control Panel/Programs and Features/unistall to uninstall ATI 2014, then use the Cleanup Utility or just use the Cleanup Utility?
P.S. I did notice that in the screenshots it did say that it includes ATI 2014.
The Acronis cleanup utility works for ATIH 2014 and multiple other versions too, but this will also remove any other Acronis products, such as Disk Director 12.
Alternative, use an uninstall program such as Revo or IOBit Uninstaller to clean up the old 2014 program installation instead of the Acronis Cleanup tool.
You can also try uninstalling from the Control Panel, Programs & Features page, but if doing so, check to make sure that it has also removed the C:\ProgramData\Acronis folder and all sub-folders. This may be hidden on some systems, if so, change the Explorer view options to show hidden files & folders.
Thanks for the reply. I guess I'll go the normal uninstall route through the CP.
Just a damn shame that in this day and age Acronis cannot supply a product that is capable of being uninstalled completely through it's own software. I've been a customer since 2008 (ATI 11) but this kind of nonsense plus lack of any option for support, other than this forum or paid per incident, means I'll be looking elsewhere for backup solutions. A shame because as little as 2 years ago there was good support with quick response. The inability to online chat or even send an email to support is a deal breaker for me.
Not hating on Acronis but their time with me has come to an end.
Not sure where you have got the idea that you cannot use online chat or email with Acronis Support?
See article: 18623: How to get Technical Support: Tips, Tricks and Useful Information which describes the options open for getting support.
Not sure where you have got the idea that you cannot use online chat or email with Acronis Support?
See article: 18623: How to get Technical Support: Tips, Tricks and Useful Information which describes the options open for getting support.
From your link:
3. Standard support
- Related to the issues with the full product version
- Free of charge
- Valid for 30 days after purchase
- 24x7
- provided via e-mail and chat
I had purchased the ATI upgrade + 1 full program in January but hadn't needed to upgrade yet. Updating to Windows 10 requires ATI 2016 as ATI 2014 will not work with Win 10. The purchase registered the Product Keys with my Acronis account and after 30 days email or chat support expired even though I had not installed either the upgrade from ATI 2014 to ATI 2016 or the full ATI 2016 product.
Unless I'm missing something that means the only support available to me is this forum.
Attached screen shots show support options available in my Acronis Account and also a screenshot from this Acronis Customer Support page.
OK, the reason for my reference to the available support options was your statement of "lack of any option for support, other than this forum or paid per incident" as this is not strictly true as if you read through the document, you can get free support for all Recovery issues as well as with activation / serial issues.
I understand the frustration of most users with having only 30 days support counted from the date of purchase of the product and this has been raised in the MVP forums too.
The reference to the Acronis Subscription service is to the Acronis Cloud product or business products which operate on an annual subscription basis rather on a perpetual licence.
See KB document: 6031: List of Support Options for Acronis Products which describes the available support options for the different Acronis Home or Enterprise products.
Steve Smith said:
The reference to the Acronis Subscription service is to the Acronis Cloud product or business products which operate on an annual subscription basis rather on a perpetual licence.
This is not clearly delineated on the support page at all. Should be an easy fix for Acronis to clarify.
The 30 day support from date of purchase definitely needs to be changed to from installation/activation. I'm sure there are many users, like myself, that purchase the product (taking advantage of good deals/special offers) with the intent to upgrade/install in the future. I can't think of any other software vendor, at least that I use, that limits support based on purchase date versus installation/activation date.
Again, thanks for the responses.
Please send your comments directly to Acronis via the Feedback Tool that can be found in the Acronis GUI in the Help section, I fully agree with the limitations of only 30 days support and when this is counted from but I am just another user like yourself and have no influence over Acronis decisions like these.
Not to be rude, but I can give a few examples...
Any media rental from Amazon, Netlfix, Vudu, Apple, GooglePlay, Kindle, etc. - all based upon purchase date and not run date.
Any subscription service from Pandora, Spotify, Apple Musci, etc - all based upon purchase date and not run date
Adobe Cloud - based upon purchase date, not install date
DVDFab - based upon purchase date, not install date
These are just a few, I get what you're saying, but it's not entirely uncommon.
You're right about the subscirption page regarding the cloud - seems to be lacking. It does list the following for the standad application without cloud and support should be valid from acivation. If you've been denied support within 30 days after activation, then you should have a valid case with Acronis.
http://www.acronis.com/en-us/support/faq.html
Free 30-day support for recent purchases (for Home products only): customers who purchase a Home product are entitled to standard support for 30 days after the purchase (for not registered serials, support applies for 30 days after activation). Support includes chat and email support channels. Please go to http://www.acronis.com/support/contact-us.html, select the type of your request and product name(where applicable). After that the contact info and support options will be displayed.
This whole issue appears to be because I purchased the product online from Acronis through Cleverbridge. I received a confirmation from Cleverbridge/Acronis with the download links and product keys. Acronis automatically registered the Product Keys to my account after the purchase and I received confirmation emails to this effect. That initiated the 30 day support limitation. I do not know if I had purchased a non-special deal full version of ATI 2016 online from Acronis if the same result would have occured.
I seem to recall that in the past when I purchased ATI products online I would receive download links and product key information but the product would not self register. I would install the software and then register it to my Acronis account. I could be wrong about this since the last Acronis product I purchased was ATI 2014.
I do know that if I were to go into a brick and mortar store and purchase a boxed version of the product it does not automatically register the product key (obviously) until I install the software. Same if I order a boxed version online.
This policy is wrong. The support window should not be activated until the product is installed and registered.
As to your purchase date vs. install date references you are correct but it appears that most of the ones you listed are either subscription services or online media access accounts. I was referring to system software purchased online vis a vis anti-virus suites like Norton, Bitdefender, etc or productivity software such as Photoshop, Corel, MS Office (not the subscription versions like 365), etc. Having purchased these softwares myself I know they did not automatically self register. I installed them and then registered the products. In many cases I did not install the software for 1 or 2 months after the online purchase.
I do appreciate you response and feedback. I think I've beat this "dead horse" long enough! It is what it is. :-)
I have bought Acronis products via Cleverbridge on multiple occasions and they have always been the full product with no restrictions, though in all honesty I cannot remember whether they were registered automatically on purchase or on installation. It didn't make any real difference as I have only needed to try to get support for problems on a couple of occasions, both well outside of the 30-day support period.
I guess it is like many other warranty periods, Murphy's Law dictates that any problems will arise the day after the warranty expires, no matter how long the period of warranty is!
I have bought Acronis products via Cleverbridge on multiple occasions and they have always been the full product with no restrictions, though in all honesty I cannot remember whether they were registered automatically on purchase or on installation. It didn't make any real difference as I have only needed to try to get support for problems on a couple of occasions, both well outside of the 30-day support period.
I guess it is like many other warranty periods, Murphy's Law dictates that any problems will arise the day after the warranty expires, no matter how long the period of warranty is!
Mr. Smith:
Are you saying that there are some restrictions on the Upgrade version of ATIH 2016 that I just purchased? I thought the Upgrade price was because I am a long-standing user of ATIH (back to version 10).
Thanks,
Hi Tim,
The pricing for upgrades always starts the same online if you have any existing ATIH license. At certain times of the year, you can also find extra discounts, bundles, etc. on the Acronis Facebook page, or sites like CouponMountain or something comparable. As a previous user though, you will probably also get special email offers with other types of discounts or upgrade offers too.
As for resctrictions, I'm not sure what you mean? Could you clarify what your concerna might be?
The current Acronis support model is 30 days from purchase of the "non-cloud" version of ATIH 2016. That said, you can always get support for licensing, registration or logon issues. You also get unlimited support for "recovery" issues. However, the limitation of 30 days is for general application support, configuration, etc. that may not actually be related to Acronis, but other system issues. In those cases, if you are out of the 30 day window, you'd have to pay upfront for a support case, but if it was determined that the issue was with Acronis and not the local system, Acronis would refund the money.
On the other hand, if you have the annual cloud subscription, all support cases are covered during the active subscription.
This has been the model for as long as I've had Acronis.
Tim, my comment that: "I have bought Acronis products via Cleverbridge on multiple occasions and they have always been the full product with no restrictions" was in response to the comment by Highcountryrider who said: I do not know if I had purchased a non-special deal full version of ATI 2016 online from Acronis if the same result would have occured.
I have bought both upgrades and full products and all have had the same full functionality. The only time when this may not be the case is for the OEM provided versions of Acronis products given away with hard disk drives.