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Cloud Backup Failed of System Drive - Access Denied + symlinks

Thread needs solution

Hi, Can someone tell me why this backup failed please? It says access denied but doesn't say what it was trying to access.

And what about the Windows 10 Store SymLink errors. I can't find any options to modify the behaviour of ATI for symlinks. Maybe I just exclude them from the backup?

Thanks

 

1    True Image    05/06/2016 00:42:13    Operation System Drive (SSD) to Cloud started manually.

2    True Image    05/06/2016 00:42:16    Operation: Backup

3    True Image    05/06/2016 00:42:16    Backup type: hybrid (disk level)

4    True Image    05/06/2016 00:42:16    Operation: Consolidation

5    True Image    05/06/2016 00:42:39    Item '6-2:\' cannot be found or it is inaccessible at the moment.

6    True Image    05/06/2016 00:42:39    Item '6-3:\' cannot be found or it is inaccessible at the moment.

7    True Image    05/06/2016 00:43:58    Priority changed to High.

8    True Image    05/06/2016 01:36:57    File G:\WindowsApps\Microsoft.ApexPG_1.1.9.0_x64__8wekyb3d8bbwe pointed by symlink C:/Program Files/WindowsApps/Microsoft.ApexPG_1.1.9.0_x64__8wekyb3d8bbwe will not be backed up because the file is out of backup scope.

9    True Image    05/06/2016 01:36:57    File G:\WindowsApps\Microsoft.QuantumBreak_1.7.0.0_x64__8wekyb3d8bbwe pointed by symlink C:/Program Files/WindowsApps/Microsoft.QuantumBreak_1.7.0.0_x64__8wekyb3d8bbwe will not be backed up because the file is out of backup scope.

10    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\AC pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/AC will not be backed up because the file is out of backup scope.

11    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\AppData pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/AppData will not be backed up because the file is out of backup scope.

12    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\LocalCache pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/LocalCache will not be backed up because the file is out of backup scope.

13    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\LocalState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/LocalState will not be backed up because the file is out of backup scope.

14    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\RoamingState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/RoamingState will not be backed up because the file is out of backup scope.

15    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\Settings pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/Settings will not be backed up because the file is out of backup scope.

16    True Image    05/06/2016 02:57:46    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.ApexPG_8wekyb3d8bbwe\TempState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.ApexPG_8wekyb3d8bbwe/TempState will not be backed up because the file is out of backup scope.

17    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\AC pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/AC will not be backed up because the file is out of backup scope.

18    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\AppData pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/AppData will not be backed up because the file is out of backup scope.

19    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\LocalCache pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/LocalCache will not be backed up because the file is out of backup scope.

20    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\LocalState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/LocalState will not be backed up because the file is out of backup scope.

21    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\RoamingState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/RoamingState will not be backed up because the file is out of backup scope.

22    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\Settings pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/Settings will not be backed up because the file is out of backup scope.

23    True Image    05/06/2016 02:58:02    File G:\WpSystem\S-1-5-21-680690196-2040884144-2413314240-1001\AppData\Local\Packages\Microsoft.QuantumBreak_8wekyb3d8bbwe\TempState pointed by symlink C:/Users/davidp/AppData/Local/Packages/Microsoft.QuantumBreak_8wekyb3d8bbwe/TempState will not be backed up because the file is out of backup scope.

24    True Image    05/06/2016 03:22:04    Canceled.

25    True Image    05/06/2016 03:22:04    Access to the file or folder is denied.

26    True Image    05/06/2016 03:22:04    Access is denied

27    True Image    05/06/2016 03:22:07    Operation has been aborted.

28    True Image    05/06/2016 03:22:07    Canceled.

29    True Image    05/06/2016 03:22:07    Access to the file or folder is denied.

30    True Image    05/06/2016 03:22:07    Access is denied

31    True Image    05/06/2016 03:22:16    Operation has completed with errors.

 

0 Users found this helpful

David, thank you for the log file details, the issue with symbolic links is simply that these are pointing to objects which are stored outside of the scope of the source drive that you are backing up.

See: will not be backed up because the file is out of backup scope.

If you look at the messages, many of these symlinks are pointing to drive G:\WpSystem whereas the links themselves are being read from either C:/Program Files or C:/Users 

You should be able to ignore these messages as the target of them is on a different drive.

The access to folder or file is denied may simply be because the G: drive is not connected or available, assuming that it may be either a mapped or removable drive?