Recovered backup does not boot

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I'm using the latest version of Workstation with Universal Restore. After restoring a backup, I get a blank screen with a cursor blinking in the top left corner when I try to boot. I create a new backup and recovered again and still have the same problem.

Mon, 07/12/2010 - 19:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Peter!

Welcome to our Forum, we're glad you joined us! I completely understand your concern and will be glad to help you.

Unfortunately due to the lack of information it is hard to say what exactly went wrong. But before we proceed with investigation, could you please check this Acronis Universal Restore Guide and check whether everything was done in the same way?

Should you've followed these steps and the issue persists, please gather the following information:

  1. What drivers you've specified?
  2. Exact sequence of steps performed
  3. AUR log:
    After the restore process is done, go to View Log -> Save all to file and save logs to an external/flash drive or to a network share.
  4. Windows registry from both machines:
    Please do the following to take Windows registry from the target system (that is, the system to which the image was restored):

        * Create an Acronis True Image Bootable CD. The CD is used because in most cases the problem systems cannot boot into Windows.
        * Boot the computer under consideration from the created Acronis True Image Bootable CD
        * Create files/folders backup of \Windows\System32\Config\SYSTEM file
        * Send us the created *.tib file

    Please do the following to take Windows registry from the source system (there are two ways to do this):

        * You can perform the same exact steps described above for capturing registry from target system and send us the *.tib file
        * Or since the source system registry is already backed up as a part of a full hard disk drive or partition backup, you can simply restore \Windows\System32\Config\SYSTEM file from the image and send us the restored files/folders.

    So, we need two Windows registry exports: from source system and from target system.

  5. Acronis Report both from source and target machines

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 07/13/2010 - 13:47