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Deployed Image has no sound

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Snap Deploy 5.0.1,662

Dell E7470 base for Master image and Dell E7470 Target system.  Master system has sound without any problems.  Deployed images, 6 so far, to same hardware have no sound drivers.  Repeated attempts to reload drivers don't make a difference.

Anyone have any ideas?

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Update, I added a link to the drivers for the E7470 and re-deployed the image.  Stil the same problem.

 

Are you running Universal restore with the deployment by any chance?  If this is similar hardware, you should not need to generalize the hardware during deployment.  

If UR is not the issue, compare the following keys on the original system and the deployed one:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Audiosrv

Is the DWORD "Start" the same on both?  If not, change it on the deployed system and reboot and see if that makes a difference.  

Re-deployed without Universal Restore, all fine system has sound.  Still looking to find a way to repair without having to re-deploy to systems in use in the field.  Realtek HD Audio is where it's hanging up.

Reg Entry's are identical.  (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Audiosrv)

Steve, perhaps use double driver to grab the realtek drivers specifically.  Then, when using UR, add that driver to the deployment.  

Otherwise, if the hardware is exactly the same, why are you using Universal Restore at all, it is not necessary?  It shouldn't be needed unless you are deploying to diffrent hardware.  

If you plan to deploy to different hardware, have you tested to see if audio is a problem after running UR in that situation?

Steve,

Did you ever figure out how to repair the sound problem without re-deploying the image to the systems in use in the field? We are having the exact same problem. I cant for the life of me get Windows 10 to install the correct drivers.

See if this thread sheds any light (or help) on your issue.  It may not be an automated fix, but if it does work, you should report the issue and the resolution directly to Acronis via a support case.

https://forum.acronis.com/forum/127546#comment-399145