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Program failure using slider in destination window

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The program calculates an incorrect destination when the slider in the destination window is not in the leftmost position. Thereby it is not possible tot copy a partition. The attached files indicate the error. In both cases i selected the 7th item from the left, but the results differ.

Attachment Size
Okay.jpg 196.74 KB
Not_okay.jpg 197.05 KB
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Hello J.J.,

Thank you for your message and I would like to welcome you to our forum.

I will do my best to assist you.

I want to thank you for this interesting observation. I will forward this issue to our Quality and Assurance team so that they can reproduce this in their testing lab and if they are successful, our Development team will fix this problem.

Please let me know if you have any other questions.

Thank you.

Hello Anton,

I have two questions:
Can you tell me anything about the status of the problem and, secondly, how do i get informed when the problem has been solved?

kind regards,

J.J. Vuijk

Hello J.J.,

Thank you for getting back to me. Please accept my apologies for the delay.

Our testing lab has successfully reproduced this issue but unfortunately our Development team has currently allocated its resources to improve Acronis Disk Director 11 Home and we will not be able to resolve this issue in the near future.

However, our testing lab has also tested the issue you experienced in Acronis Disk Director 11 Home and this problem does not occur in it. With your current version of Acronis Disk Director 10 you can upgrade to version 11 for half the price.

I am very sorry for any inconvenience.

Please let me know if you have additional questions.

Thank you.

Hello Anton,

I'am very disappointed that Acronis cannot provide me with a correct functioning version of ADD10, but hopefully ADD11 will do the job as expected.

I found an URL for European customers to purchase the upgrade version for € 29,95:

https://store.acronis.com/323/?scope=checkout&id=xuAQ4dpEVg&crel=langua…

You offered me, on behalf of Acronis I assume, to purchase the upgrade for half the price.
Can you tell me what I should do to take advantage of your offer to purchase the upgrade for € 15,-?

Regards,
J.J.