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oss not working via shortcut

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New Acronis DD 11 and True Image user.
Having read a previous post ref. above title I have a similar problem. The oss works on bootup screen but when I try to use oss from XP desktop shortcut I get following error screens:-
SCREEN 1
E000101F4: Application module error
Cannot find the necessary Acronis OS Selector modules.
Please reinstall Acronis OS Selector.

SCREEN 2
Acronis OS Selector cannot find the necessary configuration files.
Please reinstall Acronis OS Selector.
I have completely removed DD 11 and reinstalled then installed OSS onto separate 200 mb partition
but still won't work via shortcut.
I temporarily tried it on my W 7 laptop and it worked fine.
Any help would be appreciated as I bought the product for switching between 2 XP os's on my computer

0 Users found this helpful

Hello AlanG,

Please accept our apologies for the difficulties you've experienced.

Let me assist you.

I may suggest to uninstall OS Selector manually and then install it once again from scratch, this should fix the issue:

  • Run regedit from Start->Run and delete the OSSelectorReinstall value from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run key
  • Delete the hidden BOOTWIZ folders from the root of every partition. To view hidden folders, please open a partition in My Computer and click Tools->Folder Options->View->Show hidden files and folders
  • Fix the Master Boot Record (MBR) of the hard drive (see Restoring Windows Boot Loader Manually)
  • Install Acronis OS Selector from scratch

If the issue still persists, please collect AcronisInfo tool output and submit a request to support directly.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hello AlanG,

In that case we need some additional information from you to investigate the issue.

Please gather AcronisInfo and open a support case with us.

Please let me know if you have any additional questions.

Thank you.