Mac Backup Keeps Failing

Curious though, there was an upgrade on 17th April after this disk was used last.  I have downgraded Acronis and it is currently on 50GB which is more than the 20GB it has been failing at.  I suppose there must be a problem with the upgrade.

Can Acronis acknowledge this problem and let me know the reason.

Hopefully they will sort it out. 

Hello ALD2355,

You can help us in the investigation of this issue if you submit 2 feedbacks from within the program: one after successful backup, made with older version of the software, and one after latest version fails to create the backup. Backup log that you have already posted is important, but we would need more diagnostic information (system reports) to analyze this issue. Said that, currently there are no plans for further updates for the software this month at least.

Regards,

Slava

I'm having the same issue. Initial backup worked flawlessly, next backup stops with an error.

2016-05-07T12:27:40.141 | 2 | 0x13c | 0x0000 | Build number: 6077
2016-05-07T12:27:40.142 | 2 | 0x13c | 0x0006 | ED749CEF-C321-4D7A-A433-0ED7943E5D8C
2016-05-07T12:27:40.146 | 2 | 0x064 | 0x0002 | Operation BOOTCAMP, Macintosh HD, Media started by schedule.
2016-05-07T12:27:40.146 | 2 | 0x064 | 0x0000 | Operation description: BOOTCAMP, Macintosh HD, Media.
2016-05-07T12:27:42.748 | 2 | 0x13c | 0x0000 | Operation: Backup
2016-05-07T12:27:42.749 | 2 | 0x13c | 0x0000 | Backup type: hybrid (disk level)
2016-05-07T12:27:42.749 | 2 | 0x13c | 0x0000 | Source: APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), asmedia ASMT1153e (/dev/disk1)
2016-05-07T12:27:42.749 | 2 | 0x13c | 0x0000 | Destination: /Volumes/Bunker/BOOTCAMP, Macintosh HD, Media.tib
2016-05-07T12:27:47.408 | 2 | 0x13c | 0x0000 | Operation: Consolidation
2016-05-07T12:27:47.409 | 2 | 0x064 | 0x000b | Priority changed to Low.
2016-05-07T12:28:04.759 | 4 | 0x004 | 0x0021 | 0x4b5d8963cbce44b0 | Unsupported file type. | ASEABACwRM7LY4ldS1Vuc3VwcG9ydGVkIGZpbGUgdHlwZS4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uL2ZpbGUvZmlsZXN5cy9udGZzL250ZnNfZmlsZS5jcHAAJGZ1bmMAQUluaXRpYWxpemVEYXRhACRsaW5lAE6wAAAAAAAAAAA=
2016-05-07T12:28:04.786 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. | AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vYXJjaGl2ZS92ZXIyL2ZpbGUvb3BlcmF0aW9uLmNwcAAkZnVuYwBBUHJlcGFyZUVycm9yACRsaW5lAE49AAAAAAAAAAA=
2016-05-07T12:28:10.815 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce7c | Operation has completed with errors. | AQUAPAF8zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vcHJvZHVjdHMvaW1hZ2VyL2RlbW9uL21haW4uY3BwACRmdW5jAEFtYWluACRsaW5lAE6GAgAAAAAAAAA=

Downgrading to the older version AcronisTrueImage2016_6038 did the trick for me. Now I'm still getting that annoying update-message.

Hello Darius,

The problem has been reported to the development team.

Good to know that older version of the program is working fine for you. Currently there is no setting to disable automatic notifications about new version availability.

Regards,

Slava

Dear support,

Unfortunately, I experience a similar / the same issue. I hope the development team will resolve it asap with an update:

2016-05-26T17:17:07.947 | 2 | 0x13c | 0x0000 | Build number: 6077
2016-05-26T17:17:07.949 | 2 | 0x13c | 0x0006 | 26E62602-CD94-4D39-9983-6C6FB0C32DE6
2016-05-26T17:17:07.952 | 2 | 0x064 | 0x0002 | Operation MacBook Pro started by schedule.
2016-05-26T17:17:07.952 | 2 | 0x064 | 0x0000 | Operation description: MacBook Pro.
2016-05-26T17:17:16.659 | 2 | 0x13c | 0x0000 | Aktion: Backup
2016-05-26T17:17:16.660 | 2 | 0x13c | 0x0000 | Backup-Typ: hybrid (Laufwerksebene)
2016-05-26T17:17:16.660 | 4 | 0x00b | 0x0065 | 0x6f89ee8121bd9c98 | Cannot resolve the source path. | AWUACwCYnL0hge6Jb0Nhbm5vdCByZXNvbHZlIHRoZSBzb3VyY2UgcGF0aC4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uLy4uLy4uLy4uLy4uL3Byb2R1Y3RzL2ltYWdlci9hcmNoaXZlL2ltcGwvb3BlcmF0aW9ucy9maWxsX2JhdGNoX2h5YnJpZF9sb2NhbC5jcHAAJGZ1bmMAQUxvZ0JhY2t1cFBhcmFtZXRlcnMAJGxpbmUATtEAAAAAAAAAAA==
2016-05-26T17:17:16.660 | 2 | 0x13c | 0x0000 | Quelle: APPLE SSD SM0512G (/dev/disk0), APPLE SSD SM0512G (/dev/disk0), APPLE SSD SM0512G (/dev/disk0), 
2016-05-26T17:17:16.660 | 2 | 0x13c | 0x0000 | Ziel: /Volumes/WD Mini/BACKUP/aktuell/WinMac/MacBook Pro.tib
2016-05-26T17:17:16.808 | 2 | 0x13c | 0x0000 | Aktion: Konsolidierung
2016-05-26T17:17:16.810 | 2 | 0x064 | 0x000b | Priority changed to Low.
2016-05-26T17:17:50.010 | 4 | 0x004 | 0x0021 | 0x4b5d8963cbce44b0 | Unsupported file type. | ASEABACwRM7LY4ldS1Vuc3VwcG9ydGVkIGZpbGUgdHlwZS4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uL2ZpbGUvZmlsZXN5cy9udGZzL250ZnNfZmlsZS5jcHAAJGZ1bmMAQUluaXRpYWxpemVEYXRhACRsaW5lAE6wAAAAAAAAAAA=
2016-05-26T17:17:50.034 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Aktion wurde abgebrochen. | AQMIFwDl9QHGXDNKvkFrdGlvbiB3dXJkZSBhYmdlYnJvY2hlbi4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uLy4uLy4uL2FyY2hpdmUvdmVyMi9maWxlL29wZXJhdGlvbi5jcHAAJGZ1bmMAQVByZXBhcmVFcnJvcgAkbGluZQBOPQAAAAAAAAAA
2016-05-26T17:17:51.041 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce7c | Operation has completed with errors. | AQUAPAF8zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vcHJvZHVjdHMvaW1hZ2VyL2RlbW9uL21haW4uY3BwACRmdW5jAEFtYWluACRsaW5lAE6GAgAAAAAAAAA=

I have the same error.  Acronis seems to be ignoring this issue.  I wish they would give me my money back.  No response from them or any possible workarounds/solutions to this problem are offered.  Very disconcerting.

2016-05-29T20:47:45.659 | 2 | 0x13c | 0x0000 | Build number: 6077
2016-05-29T20:47:45.660 | 2 | 0x13c | 0x0006 | B3809D60-CB0B-445B-AC68-2524C493BD5A
2016-05-29T20:47:45.666 | 2 | 0x064 | 0x0002 | Operation david’s MacBook Pro started manually.
2016-05-29T20:47:45.666 | 2 | 0x064 | 0x0000 | Operation description: david’s MacBook Pro.
2016-05-29T20:47:45.668 | 4 | 0x086 | 0x0026 | 0x89848247a0d1027a | Failed to parse disk number from device name. | ASYAhgB6AtGgR4KEiUZhaWxlZCB0byBwYXJzZSBkaXNrIG51bWJlciBmcm9tIGRldmljZSBuYW1lLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vbWFjZXgvZGlzay5jcHAAJGZ1bmMAQUdldERpc2tJZEZyb21EZXZpY2VOYW1lACRsaW5lAE5WAAAAAAAAAAA=
2016-05-29T20:47:45.672 | 4 | 0x086 | 0x0026 | 0x89848247a0d1027a | Failed to parse disk number from device name. | ASYAhgB6AtGgR4KEiUZhaWxlZCB0byBwYXJzZSBkaXNrIG51bWJlciBmcm9tIGRldmljZSBuYW1lLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vbWFjZXgvZGlzay5jcHAAJGZ1bmMAQUdldERpc2tJZEZyb21EZXZpY2VOYW1lACRsaW5lAE5WAAAAAAAAAAA=
2016-05-29T20:47:48.035 | 2 | 0x13c | 0x0000 | Operation: Backup
2016-05-29T20:47:48.035 | 2 | 0x13c | 0x0000 | Backup type: hybrid (disk level)
2016-05-29T20:47:48.036 | 2 | 0x13c | 0x0000 | Source: APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0)
2016-05-29T20:47:48.036 | 2 | 0x13c | 0x0000 | Destination: /Volumes/OSX Accesory/david’s MacBook Pro.tib
2016-05-29T20:47:49.153 | 2 | 0x13c | 0x0000 | Operation: Consolidation
2016-05-29T20:47:49.155 | 2 | 0x064 | 0x000b | Priority changed to Low.
2016-05-29T20:50:11.792 | 4 | 0x004 | 0x0021 | 0x4b5d8963cbce44b0 | Unsupported file type. | ASEABACwRM7LY4ldS1Vuc3VwcG9ydGVkIGZpbGUgdHlwZS4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uL2ZpbGUvZmlsZXN5cy9udGZzL250ZnNfZmlsZS5jcHAAJGZ1bmMAQUluaXRpYWxpemVEYXRhACRsaW5lAE6wAAAAAAAAAAA=
2016-05-29T20:50:11.802 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. | AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vYXJjaGl2ZS92ZXIyL2ZpbGUvb3BlcmF0aW9uLmNwcAAkZnVuYwBBUHJlcGFyZUVycm9yACRsaW5lAE49AAAAAAAAAAA=
2016-05-29T20:50:14.892 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce7c | Operation has completed with errors. | AQUAPAF8zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vcHJvZHVjdHMvaW1hZ2VyL2RlbW9uL21haW4uY3BwACRmdW5jAEFtYWluACRsaW5lAE6GAgAAAAAAAAA=
 

Hello all,

This issue is still under investigation and we expect it to be fixed in the next product version. As a workaround we suggest using the build 6038, you can download it under your account. Unfortunately there are no other workarounds we can apply for the reported issue.

Thank you,

Hello Acronis,

Since I recently upgraded my Acronis True Image for Mac, my backup is also failing at about 12 minutes into the backup.  You have indicated that this is a problem with the upgrade that you are trying to solve and suggest that if I return to build 6038 it should now work.  I had a successful backup before I did the recent upgrade.  I should also note that I am using boot camp and need to back up both the mac and windows partitions

My question is: where do I find build 6038 and how do I install it?  Do I need to uninstall my current version first?

Thanks for any help you can provide.

David

I think they mean the previous version of Acronis.  That does work but unfortunately I had it as a trial which is now expired so I am still stuck unless I purchase the old version as well.  Pay double to get a working solution. WOW.

David,

I'm pretty sure if you have a license for 2016, Acronis will help you get the last version before the current update so that you can get it working.  Recovery issues are always supported and this is clearly a recovery issue.  I believe you can actually retrieve previous versions from your online account

Do you actually mean that the product I purchase for 100.00 bucks is a NoN working product. Why did a acronis take my money.  How do I get the prior build because this one is not working 

Awesome.  I'll try that out.

pkofman@me.com

There is a reported bug in the most current version of the application where "some" users are unable to use that particular version - I have no idea why, I'm just able to pass on what I've seen posted in the forum.

If the latest version is not working for you you as well, reverting to the previous one should get you back on track.  The most current version is a bugfix, but the one before it should backup and restore just fine.  

As mentioned in my pervious post, you should be able to get the previous version from your online account as well.  If you have any issues doing so, technical support is the way to go.  I have an MVP badge because I like to help out and get to test some of the products in advance, but I'm just a home user like you too.  

18623: How to get Technical Support: Tips, Tricks and Useful Information

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat

Thanks all.  I'll try your suggestions.

David

Old version still requires a license key.  The 2016 license key does not work.  Let's hope that can somehow be reset.. Right now no way to backup using Acronis.

:-(

Sorry I still dont get it... does this mean that i paid for acronis true image and the product is not working at all .

That does not seem plausible ...why are they taking money for a non functional product .

I bought this and it does not work.......

Please assist or refund all of my money 

Peter

To follow up on my situation:  I never would have guessed that logging into my Acronis account on the web would bring up a list of the downloads I had made, showing build 6038 as the last one before the most recent upgrade. I downloaded 6038 and then easily installed it over the upgrade, returning me to the last Acronis 2016 version that worked.  I ran backup again and had no problems.  I had no need to try to get back to Acronis 2015, as 2016 without the recent upgrade, stil works fine for me.

Thanks for all your interest and help.

David

Same problem with acronis true image on my mac. When will there be a fix? 

Hello All,

Current issue with failing backups (error "Unsupported File Type") is related to handling some Boot Camp configurations. The problem is expected to be fixed in the next version of the program. Until then you can remove Acronis True Image, download the previous build #6038 from https://account.acronis.com/products/ (choose Downloads - Mac - #6038) and install it.

If by any chance you can afford excluding Boot Camp from the backup, then you can do that on the latest version (#6077) and backup of the Mac should be succeeding then.

Regards,

Slava

I am new to Acronis True Image on a Mac and the backup consistently fails after about 10GB of data.

Please advise how to sort this very quickly, or I will be demansing my money back.

I am new to Acronis True Image on a Mac and the backup consistently fails after about 10GB of data.

Please advise how to sort this very quickly, or I will be demansing my money back.

Steve,  This is the user forum.  With the limited information and details about your system and setup, there's not much we can help with at the moment.  Regardless, if you just purchased this, you should have full access to technical support and I would suggest opening a ticket with them directly to help sort this out and/or identify the root cause of the failure (which may be related to the app, but could be related to bad sectors on the disk, or something else as well).

I'm running Acronis True Image 2016 on three computers, all backing up to separate folders on a QNAP TS-451 running RAID 5 with a little over 6TB currently available.  The two Win7 instances are working without issue, but after upgrading the Mac software to build 6077 all my Mac backups began to fail.  Unlike some of the others here, after I removed build 6077 and reinstalled build 6038, shut down and restarted, the errors continued.  Since it had been so long since the last good backup, and since I have Time Machine backups to an external drive, I also tried deleting all the Acronis Mac backup files and starting over "clean"; no joy.  Even though everything is "gone", Acronis still displays a message that the last good backup was made June 3, not sure how it knows that.

I'm concerned that simply dragging the Acronis app to trash did not completely cleanup everything.  Is there another, better way to uninstall Acronis True Image 2016 for Mac? Is there a "cleanup tool" for Mac?

These are log entries from latest failure (about 300G into an 850G backup).  I believe my errors are typically "cannot resolve the source path", which is different than a couple above.  But...  the backups used to work without issue so I'm looking for help geting back to that state.  :-)

2016-06-21T12:14:17.924 | 2 | 0x13c | 0x0000 | Build number: 6038
2016-06-21T12:14:17.925 | 2 | 0x13c | 0x0006 | BB0506DF-4E12-4BBE-95F1-D7006D88E07A
2016-06-21T12:14:17.930 | 2 | 0x064 | 0x0002 | Operation MacBookPro-3C15C2E5A4B6 started by schedule.
2016-06-21T12:14:17.930 | 2 | 0x064 | 0x0000 | Operation description: MacBookPro-3C15C2E5A4B6.
2016-06-21T12:14:22.454 | 2 | 0x13c | 0x0000 | Operation: Backup
2016-06-21T12:14:22.455 | 2 | 0x13c | 0x0000 | Backup type: hybrid (disk level)
2016-06-21T12:14:22.455 | 4 | 0x00b | 0x0065 | 0x6f89ee8121bd9c98 | Cannot resolve the source path. | AWUACwCYnL0hge6Jb0Nhbm5vdCByZXNvbHZlIHRoZSBzb3VyY2UgcGF0aC4AJG1vZHVsZQBOAAAAAAAAAAAA
2016-06-21T12:14:22.455 | 2 | 0x13c | 0x0000 | Source: APPLE SSD SM1024F (/dev/disk0), APPLE SSD SM1024F (/dev/disk0), 
2016-06-21T12:14:22.455 | 2 | 0x13c | 0x0000 | Destination: //admin@northwind%28AFP%29._afpovertcp._tcp.local/Backup/Acronis2016 Mac/MacBookPro-3C15C2E5A4B6.tib
2016-06-21T12:14:22.765 | 2 | 0x13c | 0x0000 | Operation: Consolidation
2016-06-21T12:14:22.766 | 2 | 0x064 | 0x000b | Priority changed to Low.
2016-06-21T13:48:51.375 | 4 | 0x017 | 0x03ed | 0x846a5a7f70bd3a15 | Write error. | Ae0DFwAVOr1wf1pqhFdyaXRlIGVycm9yLgAkbW9kdWxlAE4AAAAAAAAAAAADAAQAzO/9G2+inj1FcnJvciBvY2N1cnJlZCB3aGlsZSB3cml0aW5nIHRoZSBmaWxlLgAkbW9kdWxlAE4AAAAAAAAAAADx/wAAFLntZL39KL1JbnB1dC9vdXRwdXQgZXJyb3IAY29kZQBOBQAAAAAAAAAkbW9kdWxlAE4AAAAAAAAAAAA=
 | 2016-06-21T13:48:51.376 | 4 | 0x004 | 0x0003 | 0x3d9ea26f1bfdefcc | Error occurred while writing the file.
 | 2016-06-21T13:48:51.376 | 4 | 0x000 | 0xfff1 | 0xbd28fdbd64edb914 | Input/output error
2016-06-21T13:48:51.465 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. | AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAE4AAAAAAAAAAAA=
2016-06-21T13:48:53.481 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce5e | Operation has completed with errors. | AQUAPAFezosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAE4AAAAAAAAAAAA=
 

try{(function() {if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc=1;var lponlyfill=1;var lpdontsubmit=1;lpcurruser = ''; lpcurrpass = '';})();}catch(e){}
try{(function() {if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc=2;var lponlyfill=1;var lpdontsubmit=1;lpcurruser = ''; lpcurrpass = '';})();}catch(e){}

The program does not work it will not back up my material.

Please refund my money or help me fix it, I see I am not the only one.

Sorry I need your help now.

Harry E Roberts

Harry, have you tried reaching technical support yet?  As much as I'd like to help, I really cant' say what the issue is in your case, and if you are using the latest version, the current "fix" is to remove it and install version 6038 from your account downloads / previous versions.  If you are within support for 30 days of your intial purchase or have a Cloud subscrption, technical support should be your first stop for trouble shooting (keep in mind recovery issues are always covered,  but application issues are not as they are not always related to the app and may be an OS or hardware issue... so you have to pay upfront and if it is the app, you'll get a refund).  I'd also recommend sending a PM to support engineer Ekaterina to request additional assistance too. 

If you are within 30 days of purchase, you should be able to get a refund without question.  If you are beyond that, you'll have to work with technical support to see if they can still refund you. 

Please see:  18623: How to get Technical Support: Tips, Tricks and Useful Information

I have successful backups again, using build 6038 and a USB attached external drive.  It looks like the Mac may not tolerate I/O errors as well as the Windows systems do, especially when backing up across the network.  So Acronis build 6038 is not the culprit and I'll just have to fight that finger pointing battle between Apple and QNAP.

try{(function() {if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc=1;var lponlyfill=1;var lpdontsubmit=1;lpcurruser = ''; lpcurrpass = '';})();}catch(e){}
try{(function() {if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc=2;var lponlyfill=1;var lpdontsubmit=1;lpcurruser = ''; lpcurrpass = '';})();}catch(e){}

The Acronis support guys have acknowledged to me that the software doesn't work correctly in El Capitan.

They say a fix is coming, but they are unable to suggest a date as to when it will be available.

The only solution they have offered is to run the software but exclude the BootCamp partition from the backup.  This is pretty pointless, as I already have a Time Machine running to protect my Mac OS.  The whole point of investing in this for me was that it would backup the whole computer in one go.

I have been offered a refund.

Hello Steve,

Thank you for your posting! I'm really sorry to know, that you've faced this issue on your system, however I should say, that Acronis True Image 2016 is fully compatible with OS X El Capitan. The issue only affects the build version 6077. This particular issue is prioritized and our development team is working on the fix. Once the fix is available, I'll update this thread. In the meantime we could offer the following workarounds:

• remove Acronis True Image, download the previous build #6038 from https://account.acronis.com/products/ (choose Downloads - Mac - #6038) and install it;
• exclude Boot Camp from the backup, as the issue is related to handling some Boot Camp configurations. Then you can do that on the latest version (#6077) 

Thank you,

Maybe this will help a Mac user. If your like me you acquired this app based on its great ability to manage multiple Macs and set group backup policies, and be able to see who isn't backing up successfully (All this on a Windows server since Time Machine isn't an enterprise solution). This topic seems to be relevant in the fact that out of the box setup just doesn't work for Macs, in fact vs 12.5 doesn't seem to work for Mac OSX 10.13 at all. After many trial and errors on backing up 4 macs I never could get a single Mac to get past 64-67% completion on version 12.5 10330 running OSX 10.13.6. I did a little back and forth email support but never a solution was found. In the end the solution was a setting on the server, as follows (Acronis 12.5 running on Windows Server 2016):

1)Open Acronis Backup Management Console and go to Settings>System Settings>Backup format>select Version 11

2) Create a new Plan and click the gear>Backup Format>Verify Version 11 is selected

Hopefully development will test this on Macs with several profiles and lots of data and programs and issue a working update.

Oh and a side note: I thought, at first, the backups were just running really really slow - but no they had failed.