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email notification error

Thread needs solution

I am a user of True Image 2014 (upgrades since 2010) and have had no problems with my settings for email notification (using GMail) for the past 2 years , unaltered.

Suddenly, in the last month, I am getting the error in this KB article.

https://kb.acronis.com/content/32135

My setup is exactly as recommended in that article (Gmail example) yet this now fails without any changes on my part. Does anyone else have this experience? Has something changed at Gmail and the guidance doc/example is no longer accurate?

Any help/advoice would be appreciated

Setting up E-mail notifications for Gmail:

 

  • E-mail address should be without brackets, e.g. username@gmail.com
  • Mail Server: smtp.gmail.com
  • Server port: 465
  • Username: username@gmail.com, password: your_gmail_account_password;
  • Encryption: SSL

 

0 Users found this helpful

George, this is a change made by Google Mail to improve security of their mail systems.

Please change the Encryption to TLS then change the Port to 587 to get this working again.

 

George, thank you for the PM to say that this is now working again for you from following the above instructions.