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Trying to restore files, no files show in Users/all users folder. How to recover them?

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When trying to restore a file folder stored in Users/All Usere ( Win 7) no files are shown as backed up.  Ia setting to display hidden files.  How do I find and restort files in this folder?

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James, how are you trying to do this restore of the file folder?  Is this using the ATIH 2016 GUI in Windows, or using the Acronis bootable Rescue Media, or using Windows Explorer to look inside the archive file?

I would recommend downloading the Log File Viewer app and check the logs for the task where you are trying to restore the folder, or the TibMounter log if using Explorer, to see what messages may be being given?