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scheduleul2.exe

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Just updated to the latest version of Windows 10 Pro 32 b and attempted to use Acronis to create an image file (Custom incremental setting, which has worked well for me before). Tried several times but each time Acronis hangs up with a note at the top of the page that it is "retrieving information....' Problem is it never stops "retrieving information."

I checked with Resource Monitor and found that the Acronis executable (TrueImage.exe), is waiting for a file called "schedul2.exe" which seems to be the Acronis scheduler file.

How do I sort this out, please?

I have Acronis on another computer, also with Win 10 Pro (64 b) just installed. I am using the Acronis 2016 version of a couple of months ago on this machine. I did not update because of the above issue. Acronis starts fine. I have had some issues which are probably hard disk related but it seemed to work as I have a full image file from it (same Acronis settings as for the other computer above).

Acronis is a great product I have used since the 2010 version and it has saved me several times. But the 2016 version has been problematic.

 

 

 

 

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Open control panel >>> administrative tools >>> services

Check the Acronis Scheduler2 service

Is it set to running / automatic?  If not, make sure to start it.  If it is not running, you may want to set it to running / automatic (delayed start) which will wait 120 seconds from boot to startup.  It's possible that other Windows services are not having enough time to start before this one, which is preventing it from starting so the delayed start may help with that... just keep in mind it will take about 2 minutes to kick in after boot, with the delayed start set. 

Thank you for your reply. I followed the procedure you outlined and the Acronis Scheduler2 service was in fact running.

I reverted to the old fashioned approach: uninstalled the software and reinstalled it without installing the latest version. It now works fine. I will try the update later.