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True Image 2016 & Windows 10

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Bonjour,

After Windows 10 upgrade I can't backup the Windows Disk&Part . I deinstalled True Image (CleanupTool) and installed the newest build (AcronisTrueImage2016_6571.exe). The same, I can't backup the Windows Disk&Part (C:), it start and  no thing stay on " calcul du temps restant"; When i try to stop they never stop  . Monitor seen no activity for all Acronis task

What can I do?

Windows 7 Ok.

Infos Sys:

Win 10 Pro

ver 1511

Ver sys 10589.494

Proc  Intel I5 4460 ; Ram 8 Go

MercI.

0 Users found this helpful

Francisco, this sounds very much like a Microsoft Volume Shadow Copy Service (VSS) issue that is used by ATIH 2016 (& 2015) to create a snapshot of the data being included in your backup image file.

Please download the Log File Viewer app and check for any messages that indicate a snapshot issue in the Service logs.

Also please see post: https://forum.acronis.com/forum/45832#comment-346558 where one of the Acronis Support people, Slava, advised a method of disabling VSS for a single task with a simple text edit of the task script.

Slava wrote:

It is also possible to disable VSS usage for a particular backup task without touching Windows VSS service itself:

1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts

2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups

3) click Edit - Replace and replace use_vss="true" with use_vss="false"

4) save changes and close the file

Thanks, Slava