Bad Video Mode on Bootable Rescue CD
I created the first bootable rescue CD as instructed; making an ISO image and then burning the CD. I then re-booted to the rescue media. The GUI was unreadable.
Following the instructions on pages 27 through 29, I attempted to locate a video mode that I could use. The program displayed 16 choices; 0 through e. I then entered "scan" to hopefully see more and four additional choices came up; f, g, h and i.
I spent the next hour and a half trying all of them. Some displayed bad graphics which made reading impossible. Some displayed the graphic properly but the second page didn't display the "Next" or "Cancel" buttons. The bottom scroll bar was visible to see the entire file's name, but there was no scroll bar on the right to display the bottom of the page.
My Computer is a Dell Desktop, with 1Gb Ram. The display is a Dell E772C. The video card controller is an Intel 82845G with 64 Mb memory. My normal desktop display is 1152 x 864 pixels x 32 bit color with the DPI set to 96.
The drivers for the video card are current.
Any help solving this mystery would be greatly appreciated.
Harvey
I created the first bootable rescue CD as instructed; making an ISO image and then burning the CD. I then re-booted to the rescue media. The GUI was unreadable.Following the instructions on pages 27 through 29, I attempted to locate a video mode that I could use. The program displayed 16 choices; 0 through e. I then entered "scan" to hopefully see more and four additional choices came up; f, g, h and i.
I spent the next hour and a half trying all of them. Some displayed bad graphics which made reading impossible. Some displayed the graphic properly but the second page didn't display the "Next" or "Cancel" buttons. The bottom scroll bar was visible to see the entire file's name, but there was no scroll bar on the right to display the bottom of the page.
My Computer is a Dell Desktop, with 1Gb Ram. The display is a Dell E772C. The video card controller is an Intel 82845G with 64 Mb memory. My normal desktop display is 1152 x 864 pixels x 32 bit color with the DPI set to 96.
The drivers for the video card are current.
Any help solving this mystery would be greatly appreciated.
Harvey
After going through all of those options, this is what worked for me.
http://forum.acronis.com/forum/3758
post #5 reads
"Instructions on how to solve illegible Screen problem:
Enter the BIOS; on Dell computer start pressing F2 button immediately booting your computer.
In the BIOS use the down arrow to scroll to "Integrated Devices (LegacySelect Options). Press Enter
Use down arrow to scroll to "On board Video Buffer"
Press Space Bar once to change from 1MB to 8MB
Press "Esc" to Exit
Press "Esc" to Exit again
Make sure that "Save Changes and Exit" is highlighted
Press "Enter"
Illegible Screen Problem Solved."
Thank you, Keith.... But...
Apparently, my BIOS is just a bit older as there isn't any access to the "On board Video buffer." The video only has two options.... "Auto" or "BIOS." I changed from Auto to BIOS and tried again; with the same results- Either un-readable GUI or can't see the lower portion of page two.
I contacted Tech Support via the chat mode. After explaining my problem, they provided me with an ISO image that I downloaded. After burning the CD and booting to it, I found that the opening screen was different than the one I created from the program itself. I chose number 1 and continued to the program. When I clicked on "Restore" once again the window did not show the Continue or Cancel buttons.... BUT when I clicked on the square box in the upper right hand corner of the screen, just to the left of the Red X, the screen changed showing the two buttons.
Wow! I can now use the Recovery Boot CD.
Joy....Joy....Joy!!!!
I cannot get decent video when booting to the original Acronis disk. I think I'm losing my mind. Tried increasing from 1 meg to 8 meg (in the BIOS)... no joy. How can I use the product if I can't read the screen???? I really do need help
Hello all,
Please accept out apologies for the delay with the response.
Let me assist you with the issue.
Roy, the most probable reason of the issue is that Acronis Bootable Media of Acronis True Image Home 2010 failed to correctly detect the video card.
In this case I may suggest you to use an alternate bootable media that is based on another bootloader (ISOLINUX) and includes a different hardware drivers set.
- Download ISO image of Acronis Bootable Media from your account at the Acronis website. You will need to log in your account and under Registered Products & Support select Bootable Media. See Downloading an Installation File of Acronis Software;
- Burn the downloaded ISO image to a CD/DVD. See Burning an ISO Image. Thus, you will have Acronis Bootable Media;
- Boot from the created Acronis Bootable Media and issue the following command:
kernel.dat initrd=ramdisk.dat vga=[VALUE] quiet
where [VALUE] is a code for screen resolution and color quality:
Screen Resolution 640x480 800x600 1024x768 1280x1024 Color Quality 256 0x301 0x303 0x305 0x307 32k 0x310 0x313 0x316 0x319 64k 0x311 0x314 0x317 0x31A 16M 0x312 0x315 0x318 0x31B Command value
Please let me know if the issue still persists.
Thank you.
I have EXACTLY the same problem as Harvey Arkawy, in fact exactly the same video chipset and and BIOS without any video options except 1MB vs 8 MB buffer size, tried both (Dell Dimension 2400 circa 2004-2005). I tried going throught the steps listed above. I logged in and downloaded the ONLY bootable image available to me and burned it. It booted up, a little differently than the one created from the True Image app. But I ultimately got the same virtually unreadable screen. And I never had an option to issue a command, as described by Ilya. I used my own rescue disk on my computer without a problem several months ago. Now I NEED to this for my wife's computer (yes, I made the first disk from that system), and it does not work.
How can I get the image that works as provided to Harvey? Why is it not available with the other one? Am I required to first use paid support to get a fix for something that never worked in the first place? When I bought the True Image software, I thought I finally had a good and reliable product. Considering that everything up to the application screen displays just fine from the rescue disk, why can't you handle the application display?
Thomas,
Send a private message to Acronis support via the link below and ask them for an alternate ISO download advising that you have already tried the one from your registration page. You will need to supply your version number and serial number and maybe even point to your posting
http://forum.acronis.com/forum/5942#comment-37892
Send private message here:
http://forum.acronis.com/messages/new/4
Depending on the rescue media used, you may need to press F11 when it displays "Starting Acronis Loader..." to have it prompt for Linux parameters. If this works, try the vga=... option.
Thanks to both quick replies. I did try the F11 key and got a Linux command line prompt (this works both from the downloaded image by pressing at "Starting Acronis Loader ...", and, I found, from the app-generated disk by pressing F11 on the startup screen where you can load either Acronis or Windows. Tried about half of the various vga values from the chart provided by Ilya, among various screen and color resolutions. None of them made the slightest difference. So I will now try Support.
Again, thanks to both GroverH and MudCrab.
Tom
I followed your suggestions, i.e. created cd from downloaded ISO file and rebooted. Worked fine. Thank you! But I'm at a loss as to where I issue the command '[kernal.dat initrd=ramdisk.dat vga=[VALUE] quiet'. What have I missed?