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Disk backup does not display a source that is a USB drive

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In True Image 2014 disk backup, my USB "D:" drive is not displayed in the list of source drives, including both the partition and disk modes. I can browse to it in the backup Local Storage and in File Backup.

However, it does not appear in the Disks and Partitions under the Tools and Utilities tab.

I can see and access the drive using any other program, including Windows Disk Management and Windows File Explorer.

Any idea why?

Thanks.

 

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Roger, it is difficult to determine why your USB D: drive is not being listed in your list of source drives.

Please ensure that you are using the final build version of ATIH 2014 - build 6688 - download the installer for this if necessary from your Acronis account.

The only other suggestion would be to create an Acronis System Report and post the report zip file to the forum so that we can check for any indications of any problems there.