Backup says complete after about 2 seconds but it has not been backed up
I just upgraded to 2016 True Image, and am trying to backup my entire PC to an external WD Hard Drive. When I press the Backup now button, it takes about two seconds and the check mark appears between the originating source and the backup source, saying backup completed. But nothing was done, need some help please???
Ditto to Steve. I would also recommend not using "entire pc" as your source when creating a backup task. Instead, switch to "disks and paritions" and then specificially select the disk(s) you want to backup. When using "entire pc", it may be trying to backup other internal drives or drives you attach later (including the drive you are intending to use as the backup destination).
Thanks for the response, I have tried it with just disc and partitions and still get the same response, there is no backup yet it says backup completed after about two seconds. I can't understand why it doesn't at least engage then give me an error message, it is very frustrating. Acronis should have free techincal support but they don't, I think that is unfair when you purchase their product....most software that you purchase give you techincal support without hassle.
I am stuck right now with no ability to backup my system or files.
I would recommend going for a clean install of ATIH 2016.
Perform a clean install of ATIH 2016
First uninstall the program via the Control Panel (or use an uninstaller such as Revo).
Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.
Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer). Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.
Note 1: If you have purchased an Upgrade version of ATIH 2016 you will be asked for two serial numbers during the install - one for 2016 and one for the previous version that the upgrade is based on, i.e. 2015.
Note 2: The cleanup tool will remove all your backup tasks and task history. If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).
Save a copy of the Database and Scripts folders to another location to restore back later.
Note 3: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.
Clean install might be the way to go - sometimes it's good to start fresh (especially after previous upgrades with Acronis and/or with Windows... and even more so if you upgraded the OS with Acronis installed and then upgraded Acronis after that).
Before that though, you could try disabling VSS for the backup type in your specific backup task and let it fall back on the Acronis proprietary snapapi backup method. Snapapi was the default in 2014 and earlier, but ACronis has since switched to VSS as the primary. If you don't have an active SQL database while backing up in Windows, snapapi is just fine.