Rescue Media Builder doesn't find 32GB USB flash drive
I just installed True Image 2017 and made a backup of my new Dell XPS 8900 (16 GB RAM, System on 256 GB SSD, Windows 10).
I'm trying to create a bootable rescue drive on a 32 GB USB Flash Drive (stick) formatted with FAT32. When I click on Acronis Bootable Rescue Media, it offers a list of choices for an ISO image file, my DVD drive, and the four empty SD etc. card slots (Lol). But it does not list my USB flash drive, which is online and accessible by Windows, shows up on This PC, etc.
Any ideas why this doesn't work? Any help would be much appreciated.
Thanks, Bob


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Many thanks for all the info! I successfully created it with a 4GB USB drive. Now to test it...
(Still can't create one with the Win 10 Create Recovery Drive but think that's a Dell problem.)
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Glad to hear that it has been sorted. After making my earlier post it came back to me that the problem I outlined in that post came up when we were beta testing an earlier version of ATI (2015 or 2016) - I could not create rescue medium and noticed that the USB drive was not identified as a removable device.
Ian
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For drives that show up as "interna / fixed disks" in Windows - Acronis won't let you use them because they don't want you accidentally overwriting your internal drive. A work-a-round is to use a "removeable" flash drive (which you've) done. You can then take a full disk image of it and restore that image to a "fixed" drive (of any kind - even an external USB drive) and it will now be an Acronis bootable drive too.
For me, I have an external USB drive that I have 3 paritions on. The first parition is 2 GB Fat32 parition and has my Linux recovery media. The second partition is 2Gb Fat32 partion and has my WinPE recovery media. The rest is NTFS and used to store my offline backups. This way, I have a single tool for backup and recovery with multiple options to boot into the Acronis recovery media. By having the different partions, any time there is a newer version of the recovery media (a new update to Acronis), you can just overwrite that partition without impacting the data that resides on the other ones.
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Thanks, hadn't thought of that - another very good idea.
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Similar problem. Just installed True Image 2017 and Rescue Media Builder says my DVD burner is busy when I try to burn rescue media
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Michael,
I'd try a usb flash drive if you have one. Too hard to narrow down the DVD issue - lots of people have had bad media (crappy discs - several in a spindle - especially with certain versions).
Could be that something else is already in your burn cache that needs to be cleared (see https://support.microsoft.com/en-us/kb/2464262) , writer going bad - perhaps something in Acronis, don't really know and since this is a physical device not a lot we can help trouble shoot remotely.
A usb flash drive is much more versatile and useful today as many new systems don't even come with a CD/DVD tray anymore. Grab a cheap USB 3.0 flash drive and you can use it over and over and over again and will have more compatibility with newer hardware too. I have a dozen of these Sandisk Ultra Flair as they are small, sturdy and pretty fast compared to other USB 3.0 drives. Get one that you like though - you only need 2GB tops, but prices on smaller flash drvies are practically nothing jumpping between 8 and 16GB and often to 32Gb as well. You can still put other things on the flash drives (once Acronis has built the drive). You don't want anything bigger than 32Gb for a bootable flash drive as larger "removeable" flash drives are known to cause issues for bootable drives (see the Acronis 2016 sticky).
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You can use a portable USB for the support, for the better option to use. there is a lot of media builder available on the browser, for the user, either you may update the version of the true image or you may this support from the drive, to know more information for the portable USB support and its features, you can get help from Canon Printer services [moderated]
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Nick, sorry but your post about the service you are offering does not inspire any confidence given that you obviously lack any understanding about the nature of this forum topic and that it is completely unrelated to anything about Canon Printers.
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IanL-S wrote:Some USB drives have software (autorun) or firmware that tricks windows into thinking they are internal HDD. I have some SanDisk Cruzier Switch that perform this nasty trick, as do some USB HDD (Segate Expansion; Hitachi Touro and WD Elements). Try deleting any partitions on the USB stick, change its name, and then reformat.
If Windows thinks it is an internal drive, it will not show it as removable media that can be used to create a bootable drive.
Ian
PS What sort of FAT is it formated with, given the partition size it would have to be exFAT. FAT 32 partitions are limited to 4gig. Also see the follwing post about using large USB sticks: https://forum.acronis.com/forum/117542
Not sure how this post has been up for 7 years and no one has pointed out the glaring error ... FAT32 partitions are limited to 2TB, not 4GB. I ended up here because I am having an issue with a 2019 Acronis True Image install not recognizing that I have a flash drive plugged in, but the issue is certainly not due to a FAT32 partition being more than 4GB in size. I have successfully created Rescue Media on 64GB flash drives in the past /shrug
I am not typically one to necro threads, but anyone have input as to what might actually be the problem?
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Daniel,
Is the problem you are experiencing only related to ATI 2019 boot drive builder? or is it running the Windows backup app?
My I suggest downloading the MVP Assistant 2.7.1 (link in my signature below). The System Configuration page will show your disks and partitions. From there you may be able to ascertain what it looks like to the system.
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