upgrade from 11.5 to 11.7 not able to recover
After upgrade from 11.5 to 11.7,we're not able to restore the data to a test server.Getting error message
The selected location does not contain backedup data,even after doing inventory and rescanning multiple times.Not sure what to do? we can't test restore on production server.

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<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="Acronis Removable Storage Management Service" version="11.7" build="44421" >
<event id="1" level="3" module="4" code="5" time="1472479270" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="2" level="3" module="4" code="5" time="1472479361" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="3" level="2" module="309" code="20250682" time="1472479826" message="Command 'Full inventory' is running." />
<event id="4" level="3" module="4" code="5" time="1472479827" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="5" level="2" module="309" code="20250683" time="1472479827" message="Command 'Full inventory' has completed successfully." />
<event id="6" level="3" module="4" code="5" time="1472479838" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="7" level="2" module="309" code="20250682" time="1472479851" message="Command 'Full inventory' is running." />
<event id="8" level="3" module="4" code="5" time="1472479852" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="9" level="2" module="309" code="20250683" time="1472479852" message="Command 'Full inventory' has completed successfully." />
<event id="10" level="2" module="309" code="20250682" time="1472479867" message="Command 'Full inventory' is running." />
<event id="11" level="3" module="4" code="5" time="1472479868" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="12" level="2" module="309" code="20250683" time="1472479868" message="Command 'Full inventory' has completed successfully." />
<event id="13" level="3" module="4" code="5" time="1472479879" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="14" level="3" module="4" code="5" time="1472479911" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="15" level="3" module="4" code="5" time="1472480015" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="16" level="3" module="4" code="5" time="1472480661" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="17" level="3" module="4" code="5" time="1472480693" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="18" level="3" module="4" code="5" time="1472481045" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="19" level="3" module="4" code="5" time="1472481095" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="20" level="2" module="309" code="20250682" time="1472481137" message="Command 'Detecting tape devices' is running." />
<event id="21" level="4" module="562" code="1021" time="1472481137" message="The Microsoft Removable Storage service is not started. Additional info: -------------------- Error code: 1021 Module: 562 LineInfo: 6196293edb8e031a Fields:  $module : arsm_service_vs_44421 Message: The Microsoft Removable Storage service is not started. --------------------" />
<event id="22" level="2" module="309" code="20250683" time="1472481137" message="Command 'Detecting tape devices' has completed successfully." />
<event id="23" level="2" module="309" code="20250682" time="1472481152" message="Command 'Detecting tape devices' is running." />
<event id="24" level="4" module="562" code="1021" time="1472481152" message="The Microsoft Removable Storage service is not started. Additional info: -------------------- Error code: 1021 Module: 562 LineInfo: 6196293edb8e031a Fields:  $module : arsm_service_vs_44421 Message: The Microsoft Removable Storage service is not started. --------------------" />
<event id="25" level="2" module="309" code="20250683" time="1472481152" message="Command 'Detecting tape devices' has completed successfully." />
<event id="26" level="3" module="4" code="5" time="1472481160" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="27" level="3" module="4" code="5" time="1472481529" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
<event id="28" level="3" module="4" code="5" time="1472482188" message="Error occurred while searching in the file. Additional info: -------------------- Error code: 5 Module: 4 LineInfo: c41defba28f4d0b9 Fields:  $module : arsm_service_vs_44421 Message: Error occurred while searching in the file. -------------------- Error code: 65520 Module: 0 LineInfo: bd28fdbd64edb8ee Fields:  code : 2147943517, $module : arsm_service_vs_44421 Message: The request could not be performed because of an I/O device error --------------------" />
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Hello Veera,
Thank you for your posting! Similar issue has been reported in the following thread, please take a look at the suggested workaround.
Thank you,
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Hi Ekaterina ,
Thanks for your reply,we've tried that,still no good.Even after re-installing it's not good.Not sure what to do?
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Hello Veera,
If the issue persists, I'd recommend to raise a support ticket, so that our support team can conduct the more indepth investigation.
Thank youm
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