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Problem Converting Machine to Virtual Disk

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Hi,

We have a dell server running Windows Server 2008 64-bit and I want to take an image of that and convert it to a virtual machine.

I have done this before with other servers and it has worked fine but I have got a problem with this one where once the image is either converted, using Acronis convert to virtual image or restored to the virtual machine using the Universal Restore the virtual image starts to boot and then blue screens with the error code 0x0000007B.

I have been looking on the internet and from what I can gather it is something to do with the disk controller. The server I am converting is a fairly new server and has a DELL PERC 6/i Integrated RAID SAS Controller.

Does anybody know how I can get round this problem; is there a certain driver I need to somehow inject into the image?

Thanks,
Danny

1 Users found this helpful

Hello Danny,

Thank you for your post and welcome to our forum. I will do my best to assist you.

The BSOD error message that you refer to is a typical error caused by an unsuccessful recovery with Acronis Universal Restore or virtual machine conversion. It means that some critical drivers responsible for system booting are missing.

I can recommend the following detailed articles that lists all the steps for recovering machines to dissimilar hardware with Acronis Universal Restore.

For your Dell RAID controller you will need to contact Dell for the drivers. As a workaround, you can try providing the following standard virtual machine drivers located here: C:\Program Files\Common Files\Acronis\UniversalRestore\DriversPack

These drivers are automatically used when converting images to virtual machines, but in this case, when you restore with Acronis Universal Restore, you can point to their location.

Please let me know if you need additional help.

Thank you.

Hi,

Thanks for the reply. I have tried pointing UR to that folder but I still get the same error, I also get the same error if I use the convert to virtual disk option within True Image.

Is there anything else I could try?

Thanks,
Danny

Hello Danny,

Thank you for replying.

I am very sorry for the inconvenience but at this moment I would recommend to contact our Support team to get this issue resolved.

Please include the following report and all the errors that you are getting. I am very confident that we can fix this problem.

If you need additional help, please let me know.

Thank you.