Can't select Backup destination
I just downloaded the trial version of Acronis True Image 2017.
Trying to select the backup destination, e.g. clicking on the + or moving the blue bar up and down was not possible.
I have a Dell XPS 13 9343 and a recent installed Win 10 anniversary update.
See picture below.
Any help is welcome.
You might also try going into control panel >>> administrative tools >>> disk management
Does it show all disks listed, or does it just get stuck waiting to identify all disks there too? You might want to disconnect any external disks (including flash drives), rebooting (for good measure) and boot into windows. Then go into control panel and plug the external disks one by one and make sure that disk management responds when they are insterted. If Windows is having trouble detecting a disk, then applications would as well. If disk management is good to go, then launch Acronis and try again. If it's only Acronis having the issue, you could try to do a "repair" install by re-running the original Acronis installer (make sure to right click and "run as administrator").
Event Logs tell me that there is a problem with the Bonjour Service.
Did repair. No effects. Still the button Cancel is available. Hmm...
Thank you for your help.
Look at the picture, all partitions on the hard disk sound healthy.
Repair did not work either. Only the cancel button works.Selection of the + not possible.
Reinhard, what are you selecting for your source data and what are you wanting to select for the destination, plus what type of backup are you trying to create, i.e. Disks & Partitions or Files & Folders?
I would suggest trying a very simple test.
Create a new backup and select Source as Files & Folders, then select a single small folder from such as your Documents.
Use a spare USB memory stick as the destination and check that this can be selected.
Note: Use the Browse button if you want to select a folder on the USB stick.
Go into the Options and set this to not be scheduled.
Click on OK and then Backup now to save the test task.
You might try disabling the Bonjour Service and see if that fixes the issue. Bonjour is a component used by the True Image application to assist in NAS discovery.
To disable the service in the Windows search box located in the task bar type Component Services. This will open the Windows Services Manager, click on Services (Local) then search for Bonjour Service in the resulting list. Click on the Bonjour Service to select then look to the left for commands Stop and Restart. Click on stop to stop the service then reopen the True Image app again and try to select a destination. If the service shows not to be running then you might try a restart to fix the issue.
Dear all,
thank you for your enormous help!
I thought about the comment of Enchantech: Frozen picture.
This gave me the clue:
The resolution of my Dell XPS 13 9343 with 3200 x 1800 is simply too high for the UI of Acronis.
I changed it down to 1028 x 768 - and it worked! I could select the + on the screen.
The test, Steve Smith suggested, ran smoothly.
Summary: The Acronis 2017 UI can't handle the resolution of 3200 x 1800. Very likely it can be considered to be a bug.
Now, looking on you badge all of you are Acronis veterans.
Please could you be so kind and send a bug report to Acronis, because you know the channels - and you have the authority.
If the bug is fixed I would be happy to know it.
Thank you again for your help.
Your screen resolution is not a common one, less than 1%. The most common are:
| 1920x1080 | |
| 1366x768 | |
| 1680x1050 | |
| 1920x1200 | |
| 1600x900 | |
| 1280x1024 |
You can send your report to Acronis Support channels using the feedback options which are what we use as well. If you use the in app feedback by default a System Report is included which will show the specs of your machine.
Glad to hear that you found the problem and a workaround.