[SOLVED]: Trail version, can't install Windows Agent, no license available
Hi all,
i would like to try Acronis Backup for Exchange but i can't install the Windows Agent.
After I enter the hostname of my Acronis-Server i get the error that no license is available.
During the installation of the Acronis-Server I also didn't got the question for installing a Trail-Version (see KB 47177).
The installer just asked me "how I want to use this machine"
I tried the web & the full installer of Acronis Backup Advanced 11.7.
Same behavoir
So, how I get my trail running??
Cheers,
Marcel

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Hi Raphael,
no, I do not see any license under the Licenses-Tab.
Cheers,
Marcel
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You can try Repairing the installation by starting the setup again, in the Overview should be listed a Trial license for usage.
If you had a previous Trial activated on the same Machine (where License Server is installed) you cannot re-use it again.
From the KB 2768: Trial Version Limitations of Acronis Products:
(!) Trial versions of Acronis products can only be installed once. If trial period expired, there is no way to re-use the trial version on the same computer.
In this case please contact the Customer Support.
Thanks!
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Raphael wrote:You can try Repairing the installation by starting the setup again, in the Overview should be listed a Trial license for usage.
I allready tried this.
But it did not work. As I said, during the installation I do not get the possibility to choose a free trial.
After the "license agreement" the installer jumps to "How do you want to use this machine" and not to the screen showed in KB47177.
And I did not had a previous Trial activated.
It's a fresh installed Windows Server 2012 R2 VM
Cheers,
Marcel
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Is your Trial registered to your Acronis Account?
Please check if a serial number is available in your Account: https://www.acronis.com/en-us/my/products/
There must be something wrong when the installer starts and detects previous licenses. I recommend to contact the Customer Support.
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No, I do not see any trail license in my Account.
OK, I'll consult the Support.
I'll let you know whats the reason was.
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Problem is solved now.
Support generated a Trail-Licence-Key for me.
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Thanks for your feedback!
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