Unable to recover files with special file names
After backing up 4 files from a NTFS volume in a single full file backup, I am only able to recover 2 of them. It seems to be related to their file names. The 2 files seem to be somehow blocking the recovery of the other 2.
The name of the files are:
CAROLI~2.BK!
CAROLI~2.WPD
CAROLI~3WPD.BK!
CAROLI~3WPD.wpd
I have attached these files in a zip file. Also I have attached some screenshot that shows
- All 4 files have be chosen for recovery
- The result of the recovery is "Succeeded"
- Only 2 files have been recovered
I have created the 4 files myself in Windows 7. They only contain a few characters I have typed in notepad. There is nothing special about them except for their file names.
I am aware that it is some strange file names. But if Windows 7 is able to manage them without problems, I expect Acronis Backup to be able to back them up and recover them also.

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Hi Raphael
Thank you for your help. I have tried to delete the original files and recover to the original location. Only 2 files are recovered. I have tried to disable the virus scanner. Same result, only 2 files recovered.
I am using Acronis Backup 11.7 build 11.7.44421, which seems to be excatly the same version you are using.
My Windows 7 installation has not been updated for a while. I will try to wipe the whole SSD drive, reinstall Windows 7, install all updates from Microsoft, install AB 11.7 and retry the backup + recover preocedure on the 4 files.
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Here is a bit more information about what I am doing. I am in the process of evaluating if Acronis Backup has the needed quality for me to trust it and use it for backup. I have been making a backup of about one million files at a total size on about 2 TB from one USB hard drive. Then I have been recovering the one million files to another USB hard drive. After that I have used another software tool to verify that the recovered files were identical to the original. All one million files were exactly identical on bit-level, except for two files that were completely missing. They had the names that I mentioned in my first post. After that I reproduced the problem with 4 files that I have created myself using notepad. The problem were reproduced on an internal SSD drive, both the backup and recovery part.
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Hi René,
I have tried to recover the data-files in Windows 7 SP1 (64-bit, Patches up to April this year), but all 4 files are recovered correctly. This test-recovery machine is a VMware-VM, will try this on my notebook where a SSD drive is installed.
Can you see any difference in the target directory where the data-files reside?
In my recovery tests the files were backed up and recovered from/to the current users Documents folder.
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Ok, have tried some options in recovery and finally I can reproduce it and two of 4 files are missing.
Missing files:
CAROLI~3WPD.BK!
CAROLI~3WPD.wpd
It looks like it happens only when the files are recovered to a different location than its original.
Reproduceable in Windows 7 and Windows Server 2012 R2. When recovering the files from a AB11.7 created archive using AB12 to recover, the two files are missing after recovery, also.
I suggest to open a Support Request, you should refer to this thread in the request.
Thanks!
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That is great news. I have been stuck trying to reinstall Windows 7 from an original Microsoft DVD. I think I have tried to do that 5 times now. Windows 7 installs perfectly but every time I try to update it using Windows update it keeps searching for new updates forever(hours, before I give up). I have installed Windows 7 many times from original DVD before but never tried anything remotely like this. The internet connection works fine and the installation is activated with no problems.
I am so happy to hear you can reproduce the problem and thank you for your great effort. The problem with opening a support request is that I acquired the software a few years back for another purpose than regular backup. I have not had a need to use it for regular backup before now. My support program expired April 09, 2014, so I cannot open a support request. I was hoping someone from Acronis would read this forum.
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Hello René
We will look into this sitaution and I will post back here.
Thank you.
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Hello,
We reproduced the issue. The internal code is ABR-113030. I don't have any details on why this happens, but I will update you as soon as I have more news from our developers.
Thank you.
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Hello Everyone,
Just in case, we have figured out that this happens because of a coincidence in the naming pattern for these files and the pattern in some temporary files we create during restoration. There is a name collision that isn't resolved properly due to the symbols and incrementing number.
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Thanks for Info!
This will be fixed in futures releases?
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Hello,
Yes, definitely. We are targeting the next release, but I can't promise anything specific because I don't know the details of the complexity of this fix.
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