Skip to main content

Can't Re-activate HomeTrue Image 2015

Thread needs solution

A couple of weeks ago I had to replace a bad motherboard in my PC. Now that the PC has a new motherboard Acronis thinks it's a new computer and will not accept the activation code. Please let me know on what to do to fix this. Thank You.

0 Users found this helpful

If you log into the Acronis GUI, it should try to activate automatically and if it detects too many installs, it should take you to a window to pick a computer to de-select an existing instance of the install so you can then proceed with registering.  

If that's not happening, you need to contact technical support to handle license/registration issues:

How to get Support?

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat